Kev kuaj xyuas txog qhov tseeb tom qab kev sau npe

Tsis tas yuav muaj pov thawj ntawm cov nyiaj tau los los sau npe rau CARE lossis FERA. Txawm li cas los xij, tom qab koj sau npe, koj yuav raug hais kom muab pov thawj ntawm koj txoj cai. Qhov pov thawj no tseev kom muaj mas koj thiaj li yuav tau txais ib qho kev txo nqi.

Koj tau raug thov kom ua tiav qhov kev txheeb xyuas tom qab sau npe (PEV) los txheeb xyuas koj txoj cai. Ua raws li cov lus qhia ntawm kev sib txuas lus kom rub tawm cov ntawv, muab cov ntaub ntawv qhia txog cov nyiaj tau los uas xav tau thiab xa cov ntawv ua tiav. 

Lus Cim Tseg: Yog xav paub cov ntaub ntawv piv txwv uas siv tau, mus saib nplooj ntawv thib ob ntawm daim ntawv thov CARE Post-Enrollment Verification Request Form (PDF) lossis FERA Post-Enrollment Verification Request Form (PDF).

Yog xav paub cov ntaub ntawv piv txwv uas siv tau, mus saib nplooj ntawv thib ob ntawm daimntawv thov CARE Post-Enrollment Verification Request Form (PDF)lossisFERA Post-Enrollment Verification Request Form (PDF).

Txhua tus neeg hauv yim neeg uas tau txais cov khwv nyiaj tau los tseev kom muab xa tuaj nyob rau hauv cov ntaub ntawv pov thawj nyiaj khwv tau los.

Yog xav paub cov ntaub ntawv piv txwv uas siv tau, mus saib nplooj ntawv thib ob ntawm daimntawv thov CARE Post-Enrollment Verification Request Form (PDF)lossisFERA Post-Enrollment Verification Request Form (PDF).

Yog tias tsis muaj leej twg hauv koj tsev neeg koom nrog hauv qhov kev pab cuam pej xeem uas tsim nyog, thiab tsis muaj leej twg hauv koj tsev neeg muaj nyiaj tau los, thov xa daim ntawv Affidavit of Zero Incomeuas ua tiav thiab kos npe nrog koj daim ntawv PEVuas ua tiav thiab kos npe. 

Koj qhov luv nqi yuav tseem siv tau 45 hnub txij li hnub ntawm tsab ntawv lossis email uas koj tau txais. Yog peb txiav txim siab hais tias koj tsis muaj cai tsim nyob tau txais kev pab, ces tom qab ntawd koj qhov kev txo nqi mam li raug muab ncua tseg.

Tej zaum koj qhov kev txo nqi kuj tseem yuav raug muab ncua tseg yog hais tias koj:

• Xa cov ntaub ntawv pov thawj tsis tiav
• Thov kom rho tawm lossis tsis sau npe rau CARE/FERA
• Xa koj cov ntaub ntawv tom qab hnub kawg

Yog koj raug tshem tawm ntawm CARE lossis FERA, suav nrog tsis txuas ntxiv, koj yuav raug them tus nqi Base Services Charge tag nrho li ntawm $24.00 ib hlis. Kawm ntxiv txog Tus Nqi Pabcuam Pib.

Tsis yog. Tsis muaj kev ncua sijhawm lossis kev zam rau lub sijhawm teb 45 hnub. Yuav tsum tau xa cov ntaub ntawv tseev kom muaj uas txhij txhua ntawd kom sai li sai tau.

Peb hu rau 15 hnub tom qab xa daim ntawv thov pov thawj. Qhov kev hu xov tooj no yog ib qho kev ceeb toom tias koj yuav tsum muab cov ntaub ntawv pov thawj txog cov nyiaj tau los kom koj thiaj li tseem muaj npe nyob hauv.

Saib tsab ntawv lossis email Thaum koj tau txheeb xyuas thiab ua tiav cov ntaub ntawv lossis cov ntaub ntawv uas ploj lawm, xa lawv mus rau ib txoj hauv kev hauv qab no:

Yog koj pom ib daim ntawv ceeb toom liab thaum koj nkag mus rau hauv:

• Xaiv qhov txuas "kev ua yuav tsum tau ua" hauv daim ntawv tshaj tawm.
  

Yog tias koj TSIS pom daim ntawv ceeb toom liab thaum koj nkag mus:

1. Mus rau ntawm My Account dashboard.
2. Hauv qab "Kev Them Nyiaj," xaiv "Txhua yam haujlwm them nyiaj."
3. Xaiv "Cov kev pab cuam pabcuam."
4. Hauv qab "CARE/FERA," xaiv "Kawm ntxiv txog CARE/FERA thiab thov."
5. Hauv qab "Xyuas kom meej koj cov nyiaj tau los," xaiv "Txheej Txheem Txheeb Xyuas Cov Nyiaj Tau Los."
   

Saib tsab ntawv lossis email Thaum koj tau txheeb xyuas thiab ua tiav cov ntaub ntawv lossis cov ntaub ntawv uas ploj lawm, xa lawv mus rau ib txoj hauv kev hauv qab no:

1. Xa koj cov ntaub ntawv online
   

   Yog koj pom ib daim ntawv ceeb toom liab thaum koj nkag mus rau hauv:

   • Xaiv qhov txuas "kev ua yuav tsum tau ua" hauv daim ntawv tshaj tawm.
     

   Yog tias koj TSIS pom daim ntawv ceeb toom liab thaum koj nkag mus:

   1. Mus rau ntawm My Account dashboard.
   2. Hauv qab "Kev Them Nyiaj," xaiv "Txhua yam haujlwm them nyiaj."
   3. Xaiv "Cov kev pab cuam pabcuam."
   4. Hauv qab "CARE/FERA," xaiv "Kawm ntxiv txog CARE/FERA thiab thov."
   5. Hauv qab "Xyuas kom meej koj cov nyiaj tau los," xaiv "Txheej Txheem Txheeb Xyuas Cov Nyiaj Tau Los."
      

2. Xa cov ntaub ntawv los ntawm kev xa ntawv lossis fax
   Xa daim ntawv CARE PEV uas tau sau tiav, kos npe thiab muaj hnub tim thiab cov ntaub ntawv tsim nyog los ntawm kev xa ntawv lossis fax mus rau:
   PG&E CARE/FERA qhov kev pab cuam
   Lub thawv xa ntawv 29647
   Oakland, CA 94604-9647
   
   Fax: 1-877-302-7563
   
   
3. Xa koj cov ntaub ntawv los ntawm email
   
   • Xa cov ntaub ntawv ua tiav rauCAREandFERA@pge.comlos ntawm email. 
   • Sau "CARE/FERA PEV" rau hauv kab ntawv email. Nco ntsoov muab koj cov ntaub ntawv txuas nrog:
     1. Daim ntawv PEV ua tiav, kos npe thiab hnub tim
     2. Cov ntaub ntawv tsim nyog tau txais nyiaj tau los

Koj puas tseem muaj lus nug? Sau ntawv rau CAREandFERA@pge.com los yog hu rau 1-866-743-5832.

Yog koj ua tsis tau raws sijhawm, koj cov luv nqi yuav raug tshem tawm tom qab koj lub voj voog them nqi tom ntej. Koj cov nqi hluav taws xob yuav nce ntxiv raws li qhov tshwm sim.

Cov neeg siv khoom tuaj yeem raug tshem tawm ntawm CARE vim yog cov laj thawj hauv qab no:

• Cov nyiaj khwv tau los ntawm koj yim neeg tshaj li qhov teev tseg ntawm cov lus qhia txog cov nyiaj khwv tau los lawm.
• Lawv hais kom koj muab pov thawj ntawm cov nyiaj tau los thiab ib qho twg:
  • Tsis teb raws sijhawm los yog
  • Teb nrog cov ntaub ntawv tsis tiav
• Koj siv hluav taws xob txhua hli tshaj 600% ntawm koj qhov Baseline Allowance txhua hli.

Tau. Xa koj cov ntaub ntawv kom rov sau npe sai li sai tau.

Hu rau 1-866-743-2273 los sis xa email CAREandFERA@pge.com.

• Tshuaj xyuas cov lus qhia thiab cov ntaub ntawv rau cov txheej txheem txheeb xyuas rau cov neeg koom nrog siv ntau.
• Download lwm daim ntawv siv siab.

Txhua tus neeg siv khoom nyob hauv tsev tau txais kev tso cai Tier 1. Qhov no yog feem pua ntawm kev siv cov neeg siv khoom nruab nrab uas California Public Utilities Commission tau pom zoo thaum lub caij ntuj sov thiab lub caij ntuj no.

Koj qhov nyiaj pab rau Tier 1:

• Muab rau cov kev xav tau yooj yim ntawm tus nqi pheej yig
• Txhawb kom muaj kev txuag
• Muab faib raws li:
  • Huab cua nyob rau hauv thaj chaw uas koj nyob (thawj thaj chaw)
  • Lub caij
  • Koj qhov chaw cua sov.

Kawm ntxiv txog koj qhov Baseline Allowance.

Qhov kev pab cuam ESA muab kev txhim kho tsev dawb rau cov neeg xauj tsev thiab cov tswv tsev uas tsim nyog.

• Txheej txheem pab cuam ESA muab cov kev txhim kho qhov kev ua hauj lwm zoo ntawm hluav taws xob hauv tsev yam tsis xam nqi dab tsi.
• Qhov no yog qhov yuav tsum tau ua los ntawm California Public Utilities Commission.

Lus Cim Tseg: Cov neeg koom nrog CARE uas siv hluav taws xob ntau yuav tsum tau sau npe rau hauv qhov kev pab cuam Energy Savings Assistance (ESA).

Kev tso npe nkag hauv txheej txheem pab cuam ESA

Hu rau ESA qhov kev pab cuam ntawm 1-800-933-9555 ntawm 8 teev sawv ntxov thiab 5:30 teev tsaus ntuj, hnub Monday txog hnub Friday. Teem caij rau koj qhov kev ntsuam xyuas tsev lossis sau npe online.

Kev tso npe nkag hauv txheej txheem pab cuam ESA

Yuav kom txuas ntxiv tau txais CARE luv nqi ntawm koj daim nqi hluav taws xob txhua hli, California Public Utilities Commission xav kom txhua tus neeg siv khoom CARE siv ntau koom nrog hauv qhov kev pab cuam ESA.

• Qhov kev pab cuam no pab cov neeg koom nrog kom nyob qis dua 400% ntawm lawv qhov Baseline Allowance.
• Qhov kev pab cuam no muab kev txhim kho tsev uas txuag hluav taws xob yam tsis tas them nqi.
• Qhov no yog qhov yuav tsum tau ua ntawm CPUC.

Lus Cim Tseg: Cov neeg siv khoom FERA tsis tas yuav koom nrog ESA.

Kev tso npe nkag hauv txheej txheem pab cuam ESA

Tau. Hu rau ESA qhov kev pab cuam ntawm 1-800-933-9555.

Hu rau 1-866-743-2273 los sis xa email CAREandFERA@pge.com.