Post-enrollment verification

No proof of income is required to sign up for CARE or FERA. However, after you enroll, you may be asked to provide verification of your eligibility. This proof is required to continue receiving a discount.

You have been requested to complete post-enrollment verification (PEV) to verify your eligibility. Follow the communication’s instructions to download the forms, provide the required income documents and submit the completed forms. 

 Note: For examples of acceptable documents, review the second page of the CARE Post-Enrollment Verification Request Form (PDF) or FERA Post-Enrollment Verification Request Form (PDF).

For examples of acceptable documents, review the second page of the CARE Post-Enrollment Verification Request Form (PDF) or FERA Post-Enrollment Verification Request Form (PDF).

All household members who receive income are required to submit proof of income documents.

For examples of acceptable documents, review the second page of the CARE Post-Enrollment Verification Request Form (PDF) or FERA Post-Enrollment Verification Request Form (PDF).

If no one in your household participates in a qualifying public assistance program, and no one in your household has any income, please submit a completed and signed Affidavit of Zero Income form with your completed and signed PEV form. 

Your discount will remain active 45 days from the date of the letter or email you received. If we determine that you are ineligible, your discount will then be suspended.

Your discount may also be suspended if you:

• Submit incomplete verification documentation
• Request to cancel or unenroll from CARE/FERA
• Submit your documents after the due date

No. There is no extension or exception to the 45-day response time. Completed required documents should be returned as soon as possible.

We call 15 days after the verification request is sent. This call is a reminder that you must provide income verification documents to remain enrolled.

Review the communication. Once you have identified and completed the missing information or documents, submit them in one of the following ways:

1. Submit your documents online
   There are two ways to submit your post-enrollment verification form online.
   
   • If you see a red "alerts banner" at the top of your screen:
     • Select "Show More" to open additional alerts.
     • Find PG&E’s request to submit income verification documents.
     • Select the “Action is Required” link under Finish Enrollment.
     • Follow the steps to complete your income verification.
   • If you do not see a red "alerts banner" at the top of your screen:
     • Go to "Payment Options."
     • Select "Assistance Programs."
     • Select "CARE/FERA."
     • Select "Verify your income."

2. Submit documents by mail or fax
   Mail or fax the completed, signed and dated CARE PEV form and eligibility documents to:
   PG&E CARE/FERA program
   P.O. Box 29647
   Oakland, CA 94604-9647
   
   Fax: 1-877-302-7563
   
   
3. Submit your documents by email
   
   • Email the completed documents to CAREandFERA@pge.com. 
   • Write "CARE/FERA PEV" in the email's subject line. Remember to attach your:
     1. Completed, signed and dated PEV form
     2. Income eligibility documents

Do you still have questions? Email CAREandFERA@pge.com or call 1-866-743-5832.

If you miss the deadline, your discount will be removed after your next billing cycle. Your energy charges may increase as a result.

Customers can be removed from CARE for the following reasons:

• Your household income exceeded the income guidelines.
• You were asked to provide proof of income and either:
  • Didn’t respond in time or
  • Responded with incomplete paperwork
• Your monthly energy usage exceeded 600% of your monthly Baseline Allowance.

Yes. Submit your documentation to re-enroll as soon as possible.

Call 1-866-743-2273 or email CAREandFERA@pge.com.

• Review instructions and information for the verification process for high usage participants.
• Download another high usage form.

All residential customers are given a Tier 1 allowance. This is a California Public Utilities Commission-approved percentage of average customer usage during summer and winter months.

Your Tier 1 allowance:

• Provides for basic needs at an affordable price
• Encourages conservation
• Is assigned based on:
  • The climate in the area in which you live (baseline territory)
  • The season
  • Your heat source.

Learn more about your Baseline Allowance.

The ESA program provides home improvements at no cost to eligible renters and owners.

• The ESA program provides energy-efficient home improvements at no cost.
• This is a California Public Utilities Commission requirement.

 Note: High usage CARE participants must be enrolled in the Energy Savings Assistance (ESA) program.

Enroll in the ESA program

Contact the ESA program at 1-800-933-9555 between 8 a.m. and 5:30 p.m., Monday through Friday. Schedule your home assessment or enroll online.

Enroll in the ESA program

To continue receiving the CARE discount on your monthly energy bill, the California Public Utilities Commission requires that all CARE high usage customers participate in the ESA program.

• The program helps participants stay below 400% of their Baseline Allowance.
• The program provides energy-efficient home improvements at no cost.
• This is a CPUC requirement.

 Note: FERA customers are not required to participate in ESA.

Enroll in the ESA program

Yes. Contact the ESA program at 1-800-933-9555.

Call 1-866-743-2273 or email CAREandFERA@pge.com.