Urgent Alert


All PG&E customers have the right to equal access

Contact us with issues 

Please report any accessibility barriers you encounter when you use our site or other PG&E services. Contact ADASupport@pge.com.

The mailbox is monitored during regular business hours (M-F; 8am-5pm).  We will respond to your inquiry with 3 business days.

An accessible website

Pge.com is tested to Web Content Accessibility Guidelines (WCAG) 2.1AA.

Supported browsers

Get a detailed list of supported browsers. Find which operating systems pge.com works best on.

More on accessibility

Alternative format requests

Request any non-bill PG&E print materials in Braille, large print or audio.

Vulnerable Customer Status

Is your health or safety at risk if your electric or gas service is disconnected? We're here to help.

Medical Baseline Program

Help for residential customers who depend on power for certain medical needs.