Select a general topic below. Find links to specific information.
Note: For most options, you'll need to provide your PG&E account number or sign into your online account.
Suspect an emergency?
Contact information for situations that pose no immediate risk to life or limb, such as:
Contact business customer service. Avoid wait times. Schedule a callback.
Protect your home or business by being aware of utility scams.
Note: PG&E will never ask for your financial information over the phone.
Select a general topic below. Find links to specific information.
Note: For most options, you'll need to provide your PG&E account number or sign into your online account.
For any customer service questions call us at:
Monday-Friday, 7 a.m. - 7 p.m.
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)
If you're trying to reach us outside of the hours listed above, our voice response system can help you:
Remember to call 8-1-1 before you dig.
Have questions about business rate plan options, energy assessments or programs? Contact us Monday-Friday between 7 a.m. to 6 p.m.
Building and Renovation Service Center
1-877-743-7782
What forms of payment are accepted?
PG&E accepts the following forms of payment:
For temporary power, per meter charge, or Engineering Advance payments:
If you do not have a "Your Projects" account, visit our payment submission page to pay your invoice or contract online.
Note: PG&E does not save any of your financial information after the transaction is complete.
Can I make installment payments for construction services?
No. We require payment in full before beginning construction services or installing a meter.
What is the Income Tax Component of Contribution (ITCC) tax?
ITCC requires the payment of tax on the advance payment that PG&E collects for installing facilities.
All PG&E customers have the right to equal access.
Go to PG&E's accessibility page
Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.
Visit language and assistive services
We provide help for our deaf, hard of hearing and customers with a vision or speech disability with various services.
Visit language and assistive services
For TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services, contact California Relay Service at 7-1-1.
Request translated energy bills
General information about PG&E services
Additionally, general information about PG&E services is available in English, Chinese (中文), Spanish (español) and Vietnamese (Việt). When calling the following numbers, please ask for translation services: