Select a general topic below. Find links to specific information.
Note: For most options, you'll need to provide your PG&E account number or sign into your online account.
Urgent Alert
If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.
If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-800-743-5000.
Emergency information
Suspect an emergency?
- Call 9-1-1.
- Get more emergency information.
Report a non-emergency
Contact information for situations that pose no immediate risk to life or limb, such as:
- Streetlights
- Energy theft
- Power outages
- Scams
- Tree trimming
Are you a business customer?
Contact business customer service. Avoid wait times. Schedule a callback.
Scams
Protect your home or business by being aware of utility scams.
Note: PG&E will never ask for your financial information over the phone.
Self-service options
Contact PG&E departments
For any customer service questions call us at:
- English: 1-800-743-5000
- Español: 1-877-660-6789
Monday-Friday, 7 a.m. - 7 p.m.
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)
If you're trying to reach us outside of the hours listed above, our voice response system can help you:
- Access account information
- Make a payment
- Contact billing transactions
- Connect, disconnect or change service
- Report an outage
Remember to call 8-1-1 before you dig.
Have questions about business rate plan options, energy assessments or programs? Contact us Monday-Friday between 7 a.m. to 6 p.m.
- Business customers: 1-800-468-4743
- Agricultural customers: 1-877-311-3276
- Solar customers: 1-877-743-4112
Building and Renovation Service Center
1-877-743-7782
What forms of payment are accepted?
PG&E accepts the following forms of payment:
- Check or cashier’s check
- Money order
- Online payment with simple, safe ACH transfer (e-check)
For temporary power, per meter charge, or Engineering Advance payments:
- Sign into "Your Projects" and select "Pay Invoice".
- Furnish your bank routing and account information and hit "Submit".
- After signing a contract, be sure to hit "Finish". Provide the information requested in the payment pop up.
If you do not have a "Your Projects" account, visit our payment submission page to pay your invoice or contract online.
Note: PG&E does not save any of your financial information after the transaction is complete.
Can I make installment payments for construction services?
No. We require payment in full before beginning construction services or installing a meter.
What is the Income Tax Component of Contribution (ITCC) tax?
ITCC requires the payment of tax on the advance payment that PG&E collects for installing facilities.
- PG&E must collect this tax according to guidelines set up by the California Public Utilities Commission (CPUC).
- The ITCC was established as part of the 1986 Federal Tax Reform Act.
All PG&E customers have the right to equal access.
Go to PG&E's accessibility page
Vision disability
Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.
Visit language and assistive services
Deaf/hard of hearing/speech
We provide help for our deaf, hard of hearing and customers with a vision or speech disability with various services.
Visit language and assistive services
For TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services, contact California Relay Service at 7-1-1.
Access translated information
Request translated energy bills
- To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:
- Sign into your online account.
- Scroll down to "Language" box.
- Choose your preferred language.
- Click "Save Changes."
General information about PG&E services
Additionally, general information about PG&E services is available in English, Chinese (中文), Spanish (español) and Vietnamese (Việt). When calling the following numbers, please ask for translation services:
- English: 1-800-743-5000
- Spanish (español): 1-800-660-6789
- Chinese (中文): 1-800-893-9555
- Vietnamese (Việt): 1-800-298-8438
- All other languages: 1-800-743-5000