Urgent Alert

Account options & preferences

Pay bills, check usage, set preferences and more

Self-serve options

Take care of tasks quickly and easily online. For many services, you'll need an online account. If you don’t have one already, registering is quick and easy. 

Don't have an online account?

To create an online account, you'll need:

  • Your account number and your phone number, or
  • The last four digits of your Social Security number

Complete common tasks

Get the most from your PG&E services.

View and pay your bill

  • Check or pay your balance anytime
  • Set up autopayments
  • Sign up for Budget Billing
  •  Sign up for paperless statements
  • Extend your due date with a payment arrangement

Manage your bill

Make a payment arrangement

Visit billing & payment FAQ

Get help paying your bill

Residential customers can:
  • Enroll in assistance programs such as California Alternate Rates for Energy (CARE) and Electric Rate Assistance (FERA
  • Apply for Medical Baseline
  • Identify as a vulnerable customer

Find payment assistance programs

Visit financial assistance FAQ

 

Set up alerts

Stay informed with account alerts by email, text or phone. Sign up for:

  • Energy statement notices and payment confirmations
  • Power outage updates that affect your service
  • Service appointment reminders
  • Peak Day Pricing Alerts
  • Alerts in your preferred language for a Public Safety Power Shutoff or a wildfire power shutoff

Sign up for PG&E alerts

Track your usage and save

  • Take a free energy checkup
  • Analyze your energy usage
  • Get energy savings tips and customized recommendations
  • Compare your rate plan options

View your usage data

Visit energy usage FAQ

Report or view outages

Let us know about outages or view a map showing the status of outages. 

The PG&E customer account registration process

For non-business accounts, the customer of record can only have one username. This helps protect against identity theft and fraud.

 

How this affects third-party account users

Third parties cannot:

  • Link to a customer account registered by or for the customer of record
  • Create an additional online account

However, customers with online accounts can still share their data with a third party. Log in and go to Share My Data to:

  • Authorize third-party access to your data
  • Export your usage

Don't have an online account?

Use one of the following forms to access your energy data:

 

Learn more about common tasks and popular online requests.

Update account information

Sign into your Profile & Alerts page to:

  • Add, change or remove contact information
  • Set online preferences and alerts

Sign in to make updates

Changes will be effective immediately.

Manage contact information

Update your email, phone and language preferences.

  • Include multiple email addresses or phone numbers. We’ll send your notices and alerts to the ones you choose from your alert settings.

Manage alert settings

Most alerts are sent via text, email or by phone. Sign in to manage your:

  • Outage alerts
  • Energy usage alerts
  • Billing alerts
  • Event day alerts

Also, get reminders for:

  • Payment arrangements
  • Service visits
  • Paperless billing
  • Maintenance notices

Manage profile

Your profile contains your email, your password and the answers to your sign-in security questions. We use your email to send billing statements and for help with a forgotten username or password.

 

ícono de aviso importante Note: Your profile email is different from your contact information email. Changes to your profile email don't change your contact information email. If you use your email as your username and change it, update it in both places.

Sign in to make updates

Changes will be effective immediately.

Manage contact information

Update your email, phone and language preferences.

  • Include multiple email addresses or phone numbers. We’ll send your notices and alerts to the ones you choose from your alert settings.
Manage alert settings

Most alerts are sent via text, email or by phone. Sign in to manage your:

  • Outage alerts
  • Energy usage alerts
  • Billing alerts
  • Event day alerts

Also, get reminders for:

  • Payment arrangements
  • Service visits
  • Paperless billing
  • Maintenance notices
Manage profile

Your profile contains your email, your password and the answers to your sign-in security questions. We use your email to send billing statements and for help with a forgotten username or password.

 

ícono de aviso importante Note: Your profile email is different from your contact information email. Changes to your profile email don't change your contact information email. If you use your email as your username and change it, update it in both places.

Frequently asked questions

Try these tips to sign in and update your account information. Don't see what you're looking for? Visit the Help Center.

Username or email ID

Your username is a user ID (such as "johnsmith") or an email address (such as "johnsmith@email.com"). PG&E sent an email when you registered to confirm your username. If you can't find that email, we can send your username to you.

Find your username

 

Password requirements

Your password must be between 6 and 32 characters long. It's case sensitive—carefully enter uppercase and lowercase letters. Do not include spaces or any of these symbols: % ~ < >

Find your password

 

Email address

If you no longer have access to the email address you used to create your account, let us know and we'll update your information.

Contact us

 

Security question

If you can't remember the answer to your security question, contact us for assistance.

Contact us

 

Locked out of account

If you've tried to sign in with the wrong password five times, you'll be locked out of your account for 15 minutes. If you'd rather not wait, choose the password reset option and complete all steps.

 

Operating system or browser compatibility

Pge.com is supported on most major operating systems and browsers. For the best experience, check your browser on our supported browsers page.

Go to supported browsers

Residential customers

Sign in to change the mailing address where we send your monthly energy statement or other PG&E mail. 

Update mailing address

 

If you're moving to a new address, make an online request to transfer your PG&E service.

 

ícono de aviso importante Note: If your existing service address changes for any reason—a new ZIP code is assigned, for instance—let us know at 1-800-468-4743.

 

Business customers

  • If you have multiple accounts that need to be updated, each needs to be updated separately.

Log into your account. Go to Profile & Alerts in the PG&E Preference Center.  

 

Update your phone number

Log into your account and go to Profile & Alerts in the PG&E Preference Center.  

 

Update your email address

Residential customers

To change the name on your account, call 1-877-660-6789. Anyone listed on a PG&E account is financially responsible it.

 

ícono de aviso importante Note: When the name on an account is changed or another person is added, PG&E must verify credit and recalculate the deposit amount. This is true even if the new name belongs to the same person—for example, after a marriage or divorce.

 

Business customers

To change the name on your account, call  1-800-468-4743. The business name on your account can’t be updated online. 

 

ícono de aviso importante Note: When the business name on an account is changed, PG&E must verify credit and recalculate the deposit amount.

Ready to update your account preferences?

Set up PG&E alerts

Why should I set up alerts?

PG&E must be able to contact you  in the event of an outage or other emergency. Sign up for a wide range of alerts designed to save you time, money and energy.

Frequently asked questions about alerts

What are alerts?

No. You are not required to sign up for alerts. However, PG&E must send you: 

  • Service reminders
  • Outage alerts
  • Other important safety and emergency information

You can also sign up for helpful alerts, including billing payment reminders.

  1. Log into your online account.
  2. Go to Profiles and Alerts.

Visit your account

No. PG&E does not charge for the alert service. However, your wireless carrier, Internet provider and phone service fees may apply. Check with these companies for the terms of your plans.

The number of alerts you receive depends on the type. If you make a field service appointment, you receive only one reminder. If you sign up for outage alerts, you receive an alert every time new information is available. Three alerts are typically sent during unplanned outages.

Your personal information is not sold to a third party. PG&E sometimes uses a third-party vendor to send alerts. Your information is only used for this purpose.

 

ícono de aviso importante Note: Always protect your information and maintain control over who has access to it. For more information, refer to our privacy policy. Visit customer policies and guidelines.

You can stop alerts in several ways. The easiest way is to:

  • Log into your account.
  • Go to Profile & Alerts.
  • Opt out of most alerts.

 

important notice icon Note: PG&E may send you emergency and safety alerts, and other important information. You cannot opt out of these alerts.

Still have questions? Visit the Help Center.

Text alerts

Yes. The first time you sign up for text alerts, we confirm your phone number by sending the following text message:

 

"Welcome to PG&E Alerts. Frequency depends on account settings. Msg&Data rates may apply. Reply HELP for info, STOP to cancel. pge.com/myalerts"

 

If you did not receive this confirmation text from PG&E, please log in and confirm that we have the correct phone number linked to your account. 

No. If your phone already receives PG&E text alerts and you only want to update those alerts, you don’t need to confirm your phone number. 

 

important notice icon Note: This rule applies to most cases. Financial transaction alerts still require confirmation codes.

No. We don’t charge for this service. However, the rates of your wireless carrier and data rates may apply. Check with your carrier for the terms of your plan.

The following wireless carriers support PG&E text alerts:

  • Alltel AWCC
  • AT&T
  • Boost Mobile
  • Cellular One
  • MetroPCS
  • Sprint
  • T-Mobile
  • U.S. Cellular
  • Verizon Wireless
  • Virgin Mobile USA

important notice icon Note: PG&E retains the right to amend this list at any time. For the most current information, read our policies. View the Digital Communications Policy.

  1. Log into your account.
  2. Go to Profile & Alerts.
  3. Sign up for alerts.
  4. Update your account profile displays.

Go to your account

To stop receiving text alerts, follow the instructions on the text alert. You can also log into your online PG&E account to manage your alert preferences.


important notice icon Note: PG&E may send you emergency and safety alerts, and other important information. You cannot opt out of these alerts.

If you still need help with text alerts, reply to the text with the word "HELP." In most cases, PG&E sends a text with more information about the program.

 

Still no reply? Call us at 1-877-660-6789.

Email alerts

  • When you sign up for email alerts online, all of the email addresses that you previously provided to PG&E will be shown.
  • Select the email address that you want to use from the drop-down menu.
  • You can also provide a new email address.
  • Update your email address anytime by logging in to your account.

No. PG&E does not charge for this service. However, the rates of your wireless carrier may apply. Check with your carrier for the terms of your plan.

Each PG&E email is clearly marked. Look for "PG&E" or "Pacific Gas & Electric Company." Most PG&E emails also include a valid physical address.

We only send emails regarding service and information that you have authorized. In addition, according to the Federal CAN-SPAM Act, PG&E provides three basic types of compliance in emails:

  • Message identification. Email is clearly marked to show that it is from PG&E or Pacific Gas & Electric Company.
  • Consumer opt-out. When appropriate, emails include an Unsubscribe link at the bottom. PG&E may email emergency and safety notifications, and other important account information. You cannot opt out of these emails.
  • Sender identification. Each email includes a valid physical address.

To stop receiving email alerts: 

  1. Select Unsubscribe at the bottom of an email, or
  2. Log into your PG&E account and change your alert preferences

Your Unsubscribe request may require 10 days to process. You may receive one or two more email alerts during this time. 


important notice icon Note: PG&E may email emergency and safety alerts, and other important information. You cannot opt out of these emails.

If you need assistance, visit the Help Center.

Voice alerts

We use the phone number preference from your account. If you have not stated a preference, we use your primary phone number.

To stop receiving voice alerts:

  1. Log into your online account.
  2. Go to Profile & Alerts.
  3. Visit your account.

 Note: Some voice alerts offer an unsubscribe option. Others do not. You cannot opt out of PG&E's emergency and safety alerts.

If you need assistance, visit the Help Center.

Ready to set up your alerts?

Third-party notifications

Third-party notifications inform you when a friend or relative misses a bill payment because of illness, hardship or other issues. This is just an alert. You are not responsible for paying the bill. Third-party alerts require the consent of both parties.

 

Sign up in three easy steps:

  1. Download Electric Sample Form No. 79-1025 Third Party Alert Service Bill Insert (PDF)
  2. Complete the form 
  3. Send it to:
    PG&E
    P.O. Box 997300
    Sacramento CA 95899-7300

 

If you are having trouble paying your bill, call us at 1-877-660-6789. We understand that these are tough financial times. PG&E does not disconnect customers without exploring all other options.

 

For more information, go to PG&E's third-party notification page.

Help us reach you

Update your contact information. Make sure we can get you important service information when you need it.

More ways to manage your account

Mobile home park bill services

Are you the owner of a mobile home park with PG&E-owned master meters? Sign up for our Bill Calculation Service.

Email opt-out

Unsubscribe from PG&E emails.