Faj Seeb: Lub computer txhais lus no. Yog koj muaj lus nug, hu rau cov kev pab ntawm 1-877-660-6789.
Los ua ib tug account hauv internet, koj yuav tau:
Thib peb ob tog tsis tau txuas rau ib tug neeg nyiaj uas twb tau sau npe los ntawm, los yog rau, cov neeg muas zaub ntawm cov ntaub ntawv. Tsis yog nws yuav tsim ib tug account ntxiv hauv internet.
Txawm li ntawd los, cov neeg muas zaub nrog hauv internet nyiaj yeej tseem xaiv muab lawv cov ntaub ntawv nrog ib tog twg tso cai thib peb. Kev Tso Cai Yog Tso Cai Los Ntawm Share My Data and lwm qhov chaw:
Cov neeg muas zaub nrog hauv internet nyiaj yeej tseem muab lawv cov ntaub ntawv nrog ib tog twg tso cai thib peb. Kev Tso Cai Los Ntawm Kev Tso Cai Los Ntawm Share My Data and lwm qhov chaw.
Mus muab kuv cov ntaub ntawv rau:
Tso cai rau peb tog mus saib tau koj cov ntaub ntawv ncaj qha los ntawm koj tus account hauv internet
Export koj siv los ntawm koj tus account hauv internet
Tsis muaj nyiaj hauv internet?
Siv ib cov lus hauv qab no los mus saib tau koj cov ntaub ntawv zog:
Kos npe rau hauv koj profile thiab Alerts nplooj ntawv rau:
Ib up-to-date profile xyuas kom koj nyob twj ywm. Tau alerts txog koj lub zog siv, nqi thiab outages.
Ntxiv lossis hloov koj qhov chaw nyob
Ntxiv lossis hloov tshiab xov tooj
Ntxiv los yog hloov email chaw nyob
Tswj tus account teev tseg
Teeb alerts
Txuas ntau yam nyiaj
Cov kev hloov yuav muab qhov chaw instantly.
Yuav kom paub meej tias koj cov ntaub ntawv tshua ruaj ntseg, cov lus qhia nram qab no yuav tsum muab kho dua tshiab:
Cov neeg siv hluav taws xob uas yog pej xeem
Rau ib PG&E nyiaj? Koj nyob nraum lub luag hauj lwm rau tsub.
Yog hais tias muaj ib lub npe hloov los yog ib tug neeg tshiab ntxiv, PG&E yuav xyuas daim credit thiab tej zaum yuav hloov tus nqi deposit. Qhov no ua tau zoo heev txawm hais tias koj hloov koj lub npe tom qab sib yuav los yog sib nrauj lawm.
Yog xav tau nyiaj them yug me nyuam, hu rau PG&E Customer Service Center ntawm 1-800-743-5000.
Cov neeg siv hluav taws xob uas yog cov chaw lag luam
Kom koj hloov tshiab, hu rau PG&E lag luam customer Support Center ntawm 1-800-468-4743.
Sim cov tswv yim no kos npe rau thiab hloov koj cov account. Tsis txhob pom dab tsi koj nyob nraum nrhiav? Mus xyuas qhov chaw nrhiav kev pab.
Username los yog email ID
Koj tus neeg siv yog ib tug neeg siv ID (xws li "johnsmith") los yog ib tug email chaw nyob (xws li "johnsmith@email.com"). Xyuas koj daim ntawv tso npe kom paub tseeb tias koj tus neeg siv cov neeg siv. Yog hais tias koj tsis nrhiav tau tias email, peb yuav xa koj cov neeg siv rau koj.
Nrhiav koj tus neeg siv cov neeg siv
Password yuav tsum tau
Koj lo lus zais yog ntawm 6 thiab 32 cim ntev. Nws yog rooj plaub-rhiab, ces yuav tsum sau uppercase thiab lowercase ntawv ua tib zoo. Nws tsis muaj xws li tej chaw los yog tej yam cim no: % < >
Email chaw nyob
Yog hais tias koj tsis tau mus saib rau qhov chaw nyob email koj siv los ua koj tus account, cia peb paub thiab peb mam hloov koj cov ntaub ntawv.
Lus nug ruaj ntseg
Yog koj tsis nco qab cov lus teb rau lo lus nug, hu rau peb kom pab tau koj.
Muab tub tawm hauv tus account
Yog hais tias koj twb sim kos npe rau hauv lub password tsis ncaj ncees lawm tsib zaug, koj yuav muab tub tawm hauv koj tus account rau 15 feeb. Yog hais tias koj yuav theej tsis tos, xaiv cov password reset xaiv thiab tag nrho cov kauj ruam.
Kev khiav hauj lwm lawv los yog browser compatibility
Pge.com yog txaus siab rau feem coob kev khiav hauj lwm lub nruab thiab browsers. Rau qhov zoo tshaj plaws, xyuas koj browser rau peb txaus siab browsers nplooj ntawv.
Kos npe rau qhov chaw nyob uas peb xa koj daim ntawv qhia txog lub zog los yog lwm PG & E xa ntawv tuaj.
Yog hais tias koj tsiv mus nyob rau ib qhov chaw nyob tshiab, ua ib qho hauv internet thov hloov koj PG&E.
Lus Cim Tseg: Yog hais tias koj qhov chaw nyob uas twb muaj lawm hloov vim li cas—tus ZIP code tshiab raug xa mus rau lwm qhov, piv txwv li no— qhia rau peb paub thaum 1-800-468-4743.
Cov neeg siv hluav taws xob rau hauv lub chaw kev lag luam:
Khaws koj tus xov tooj tam sim no kom peb paub txog thaum koj hu.
Peb kuj yuav hu tau rau koj rooj plaub ntawm lub hwj huam los yog thaum muaj xwm ceev.
Ntxiv cov xov tooj rau ntau tus neeg los yog hu rau cov neeg thaum muaj xwm ceev, yog hais tias koj xav kom lawv hu rau ntau yam.
Ntxiv koj tus xov tooj txawb tau txais nqi alerts, teem sij hawm reminders thiab lwm yam lus.
Khaws koj email tam sim no ces koj yuav tsis nco nqi alerts thiab lwm yam ntaub ntawv tseem ceeb txog koj tus account PG&E. Ntxiv txog tsib email chaw nyob. Xa ntau hom lus thiab alerts txawv email chaw nyob.
Cov neeg siv hluav taws xob uas nyob hauv tsev:
Tus neeg uas teev nyob rau ib PG&E nyiaj yog nyiaj txiag lub luag hauj lwm rau tsub incurred rau tus account.
PG& E yuav tsum tau xyuas daim credit thiab uas kho cov nyiaj deposit thaum lub npe rau tus account hloov los yog lwm tus neeg ntxiv. Yeej muaj tseeb txawm tias lub npe tshiab belongs rau tib tus neeg (piv txwv li, tom qab sib yuav los yog sib nrauj).
Xav hloov lub npe ntawm koj tus account, hu rau 1-800-743-5000.
Cov neeg siv hluav taws xob rau hauv lub chaw kev lag luam:
Lub npe ntawm koj tus account tsis tau muab kho hauv internet. PG& E yuav tsum tau xyuas daim credit. Tej zaum peb yuav tau kho tus nqi deposit thaum lub npe ntawm tus account hloov.
Xav hloov lub npe ntawm koj tus account, hu rau 1-800-468-4743.
PG& E yuav tsum tau hu rau koj thaum muaj kev tshwm sim los yog lwm yam xwm txheej ceev. Kos npe rau ntau hom alerts tsim txuag koj lub sij hawm, nyiaj thiab zog.
Teev ntau yam alerts, xws li:
Outage alerts rau PG&E account holders
Tau hloov tshiab txog fais fab tuag uas tej zaum yuav muaj feem xyuam rau koj qhov chaw nyob. Peb mam li qhia rau koj paub:
Yog hais tias koj muaj ib tug account hauv internet, koj yuav tau alerts rau outages, xws li rau pej xeem kev ruaj ntseg Shutoffs (PSPS). Koj tsis tau opt tawm.
Chaw nyob alerts rau cov-PG&E account holders
Txais tau alerts rau qhov chaw nyob uas tsis yog koj qhov chaw nyob.
Chaw nyob alerts qhia koj hu los yog phau ntawv txog ib tug xav pom pej xeem kev nyab xeeb Shutoff (PSPS) kev tshwm sim ntawm tej chaw nyob tseem ceeb.
Tej chaw nyob tej zaum yuav muaj xws li:
Cov alerts no muaj nyob rau ntau hom lus.
Koj tsis tas yuav muaj tus as khauj PG&E ntawm qhov chaw nyob kom tau txais ib qho kev ceeb toom.
Billing & teem cov nyiaj them poob haujlwm
Kos npe rau ib qho alert thaum koj tus nqi yog los yog nrhiav seb txoj cai ntawm cov nyiaj them poob haujlwm.
Them nyiaj rau cov neeg nco ntsoov qhia
Yog hais tias koj nyob nraum hauv ib txoj kev npaj them nqi, tau alerts txog thaum koj cov nyiaj them poob haujlwm.
Download tau daim ntawv qhia txog kev them nyiaj yug me nyuam (PDF)
Paperless billing
Xaiv tau koj tsab ntawv zog los ntawm email. Koj yuav nco ntsoov saib cov nqi kho mob yav tas los hauv internet.
Thib peb tog alerts qhia rau koj thaum ib tug phooj ywg los yog txheeb ze pheej tsis them ib daim nqi vim yog mob, hardship los yog lwm yam teeb meem.
Ntawm no yog li cas nws ua haujlwm:
Kos npe rau hauv ob kauj ruam yooj yim:
PG&E
P.O. Box 997300
Sacramento CA 95899-7300
Peb to taub tias cov no yog tawv nyiaj txiag zaug. Disconnection ntawm qhov kev pab yog ib qho uas PG&E tsis noj maj mam. Peb noj kauj ruam no tsuas tom qab tag nrho lwm txoj kev xaiv yog explored. Hu rau peb ntawm 1-800-743-5000 yog hais tias koj muaj teeb meem them koj daim nqi.
Yog hais tias ib qhov kev pab shutoff yuav raug koj lub neej los yog kev noj qab haus huv, mus xyuas peb cov neeg Lam tau lam ua.
Bill Forecast alert
Tau ib qho alert yog hais tias koj tus nqi txhua hli yog sau los tshaj qhov koj tau teev tseg.
Kawm ntxiv txog nqi huab cua alerts
Cov Hnub Alerts – thaj tsam chaw
Kos npe rau SmartRate™ nyiaj? Peb mam li qhia rau koj paub thaum ib SmartDay™ yog los.
Teeb nyiaj alerts, mus Profile & Alerts hauv koj tus account hauv internet.
Cov kev pab mus ntsib - Kos npe rau tau txais kev ceeb toom txog PG&E teem tseg thiab cov kev pab cuam mus ntsib koj lub sij hawm.
Cov ntawv ceeb toom thiab cov lus qhia - teev koj nyiam ceeb toom txog koj qhov kev pab cuam.
Lwm yam kev sib txuas lus - Kos npe rau cov tswv yim uas raug nqi-txuag tswv yim thiab cov ntaub ntawv hais txog PG&E.
Tsis. Koj yuav tsum tsis txhob kos npe rau rau alerts. Tiam sis, PG&E yuav tsum xa koj:
Koj kuj tseem yuav tau kos npe rau cov alerts, nrog rau cov nqi them poob haujlwm.
Tsis. PG& E tsis them rau qhov kev pab alert. Txawm li ntawd los, koj wireless carrier, Internet tus neeg zov me nyuam thiab cov xov tooj yuav siv tau. Xyuas nrog cov tuam txhab uas muag rau cov nqe lus ntawm koj lub hom phiaj.
Cov alerts koj tau txais nyob ntawm seb hom. Yog koj ua ib daim teb mus ntsib koj, koj tsuas tau txais ib daim ntawv qhia txog kev nco ntsoov qhia. Yog koj kos npe rau daim ntawv qhia txog kev tawm alerts, koj tau txais ib qho alert txhua zaus cov ntaub ntawv tshiab muaj. Peb alerts mas feem ntau xa thaum unplaned outages.
Koj cov ntaub ntawv yuav tsis muag rau ib tog twg thib peb. PG& E tej zaum siv ib feem peb tog vendor xa alerts. Koj cov ntaub ntawv tsuas siv tau rau lub hom phiaj no xwb.
Nco ntsoov tiv thaiv koj cov ntaub ntawv thiab tswj tau uas tau mus saib tau nws. Yog xav paub ntxiv, xa mus rau peb txoj cai tsis pub twg paub. Mus xyuas cov neeg muas zaub thiab cov txheej txheem.
Koj yuav tiv thaiv tau alerts ntau txoj kev. Txoj kev yooj yim yog:
Faj Seeb: PG& E yuav xa koj cov xwm txheej ceev thiab kev ruaj ntseg alerts, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov alerts.
Puas tseem muaj lus nug ntxiv? Mus xyuas qhov chaw nrhiav kev pab.
Lus Cim Tseg: Yog koj lub xov tooj twb tau PG&E ntawv alerts thiab koj tsuas updating koj alerts, koj tsis tas yuav tshawb kom paub meej tias koj tus xov tooj. Txoj cai no siv tau rau feem ntau. Nyiaj txiag transaction alerts tseem yuav tsum paub tseeb hais tias codes.
Tsis yog, peb tsis yuav nqi rau qhov kev pab cuam no. Txawm li ntawd los, cov nqi ntawm koj wireless carrier thiab cov ntaub ntawv yuav thov. Nrog koj tus kws kho mob tham seb koj daim hom phiaj puas muaj tus kab mob no.
Cov wireless carriers* txhawb PG&E phau ntawv alerts: Alltel AWCC, AT&T, boost mobile, Cellular ib, MetroPCS, sprint, T-mobile, U.S. Cellular, Verizon Wireless thiab nkauj xwb mobile USA.
*PG& E khaws cia daim ntawv teev npe no thaum twg los tau. Rau cov ntaub ntawv tam sim no, nyeem peb cov cai. Saib cov kev sib txuas lus txoj cai.
Mus xyuas koj tus Account tam sim no.
Kom txhob tau txais phau ntawv alerts, ua raws li cov lus qhia rau cov ntawv alert. Koj kuj log rau hauv koj lub PG&E tus account los tswj koj alert preferences.
Faj Seeb: PG& E yuav xa koj cov xwm txheej ceev thiab kev ruaj ntseg alerts, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov alerts.
Tseem tsis teb? Hu rau peb tau ntawm 1-800-743-5000.
Tsis tau, PG& E tsis yuav nqi rau qhov kev pab cuam no. Txawm li ntawd los, cov nqi ntawm koj wireless carrier yuav thov. Nrog koj tus kws kho mob tham seb koj daim hom phiaj puas muaj tus kab mob no.
Txhua PG& E email yog kom meej meej cim. Nrhiav "PG& E" los yog "Pacific Roj tuam txhab." Feem ntau PG& E emails kuj muaj xws li ib lub cev valid chaw nyob.
Peb tsuas xa emails txog cov kev pab thiab cov ntaub ntawv uas koj tau tso cai. Tsis tas li, raws li tsoom fwv teb chaws CAN-SPAM Act, PG&E muab peb hom kev ua raws li txoj cai nyob rau hauv emails:
Koj tus Unsubscribe thov kom muaj 10 hnub mus txheej txheem. Tej zaum koj yuav tau txais ib los yog ob tug email alerts thaum lub sij hawm no.
Faj Seeb: PG& E yuav email thaum muaj xwm ceev thiab kev ruaj ntseg alerts, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov emails.
Yog koj xav tau kev pab, mus saib qhov chaw pab center.
Peb siv tus xov tooj ntawm koj tus account. Yog hais tias koj tsis tau teev ib tug nyiam, peb siv koj tus xov tooj.
Kom txhob tau txais lub suab alerts:
Lus Cim Tseg: Tej lub suab alerts muaj ib qho kev xaiv unsubscribe. Lwm cov tsis. Koj tsis tau opt tawm hauv PG&E tus ceev thiab kev ruaj ntseg alerts.
Yog koj xav tau kev pab, mus saib qhov chaw pab center.
Koj puas yog tus tswv ntawm ib lub tsev mobile chaw ua si nrog PG&E-muaj master meters? Kos npe rau peb Bill Calculation Service.
Unsubscribe ntawm PG&E emails.
