Kev Ceeb Tom Xwm Txheej Kub Ceev

Account xaiv & nyiam

Them cov nqi, xyuas kev siv, teeb tsa nyiam thiab ntau dua

lub cim kev ceeb toom qhia paub uas tseem ceeb Lus Cim Tseg: Koos pis tawj (computer) txhais nplooj no. Yog koj muaj lus nug, hu rau cov kev pab hais lus ntawm 1-877-660-6789 .

Txuag sij hawm los ntawm kev siv cov kev xaiv ua tus kheej

Saib xyuas cov hauj lwm tau sai thiab yooj yim hauv online. Rau ntau qhov kev pabcuam, koj yuav xav tau tus lej online. Yog tias koj tsis muaj ib qho lawm, kev sau npe yog sai thiab yooj yim. 

Tseem tsis tau muaj ib tus as khauj hauv online puas yog?

Txhawm rau tsim ib tus account online, koj yuav xav tau:

  • Koj tus lej account thiab koj tus lej xov tooj, lossis
  • Plaub tus lej kawg ntawm koj tus lej Xaus Saus

Ua kom tiav cov dej num

Tau txais txiaj ntsig zoo tshaj plaws los ntawm koj cov kev pabcuam PG&E.

Saib thiab them koj daim nqi
  • Tshawb xyuas lossis them koj qhov nyiaj tshuav txhua lub sijhawm
  • Teeb tsa autopayments
  • Sau npe rau kev them nyiaj
  •   Sau npe rau cov ntawv tsis muaj ntawv
  • Txuas koj hnub kawg nrog kev npaj them nyiaj

Tswj koj daim nqi

Ua kev them nqi

Mus ntsib kev them nqi & them FAQ

Pab them koj cov nqi hluav taws xob
Cov neeg nyob hauv tsev tuaj yeem:
  • Sau npe rau hauv cov kev pab cuam xws li California Alternate Rates for Energy (CARE) thiab Electric Rate Assistance (FERA
  • Ua ntawv thov rau Medical Baseline
  • Txheeb xyuas raws li cov neeg siv khoom yooj yim

Nrhiav kev pab them nqi

Mus ntsib kev pab nyiaj txiag FAQ

 

Teeb tsa kev ceeb toom

Nyob nrog kev ceeb toom ntawm tus account los ntawm email, ntawv nyeem lossis xov tooj. Sau npe rau:

  • Lub zog daim ntawv ceeb toom thiab kev pom zoo them nyiaj
  • fais fab tuag hloov tshiab uas cuam tshuam rau koj qhov kev pabcuam
  • Service ceeb toom teem caij
  • Peak Hnub Nqe Lus Ceeb Toom
  • ceeb toom hauv koj cov lus nyiam rau Public Safety Power Shutoff lossis hluav taws kub kaw

Sau npe rau PG&E ceeb toom

Taug qab koj siv thiab txuag
  • Siv lub zog kuaj dawb
  • Txheeb xyuas koj lub zog siv
  • Tau txais cov lus qhia txog kev txuag hluav taws xob thiab cov lus pom zoo
  • Sib piv koj cov kev npaj them nqi

Saib koj cov ntaub ntawv siv

Mus ntsib kev siv hluav taws xob FAQ

Qhia lossis saib cov kev tawm tsam

Qhia rau peb paub txog kev puas tsuaj lossis saib daim ntawv qhia qhia txog qhov xwm txheej ntawm kev sib tsoo. 

PG&E cov txheej txheem sau npe cov neeg siv khoom

  • Kev Sau Npe yog luv luv, ob-kauj ruam txheej txheem.
  • Cov neeg siv khoom tsis yog lag luam raug txwv rau ib lub npe siv rau cov neeg siv khoom tau tso cai ntawm cov ntaub ntawv.
  • Los ntawm kev tso cai rau tib tus neeg los sau npe, peb tuaj yeem tiv thaiv tau zoo dua tiv thaiv tub sab nyiag thiab kev dag ntxias.

Cov neeg thib peb tsis tuaj yeem txuas mus rau tus neeg siv khoom tus account uas twb tau sau npe los ntawm, lossis sawv cev ntawm cov neeg siv khoom ntawm cov ntaub ntawv. Tsis yog nws muaj peev xwm tsim tau ib tus account online ntxiv.


Txawm li cas los xij, cov neeg siv khoom nrog cov nyiaj hauv online tseem tuaj yeem xaiv qhia lawv cov ntaub ntawv nrog tus neeg thib peb uas tau tso cai. Kev Tso Cai tau tso cai ncaj qha los ntawm Qhia Kuv Cov Ntaub Ntawv thiab lwm qhov chaw:

Cov neeg siv khoom nrog cov nyiaj hauv online tseem tuaj yeem qhia lawv cov ntaub ntawv nrog tus neeg thib peb tso cai. Kev Tso Cai tau tso cai ncaj qha los ntawm Qhia Kuv Cov Ntaub Ntawv thiab lwm qhov chaw.

 

Mus Qhia Kuv Cov Ntaub Ntawv rau:

  • Tso cai rau tus neeg thib peb nkag mus rau koj cov ntaub ntawv ncaj qha los ntawm koj tus lej online

  • Export koj siv los ntawm koj tus account online

 


Tsis muaj tus lej online?

Siv ib qho ntawm cov ntaub ntawv hauv qab no txhawm rau nkag mus rau koj cov ntaub ntawv hluav taws xob:

Kawm paub ntau ntxiv txog cov dej num thiab kev thov online nrov.

Ua kom koj tus lej online ua haujlwm rau koj

Nkag mus rau hauv koj qhov profile thiab nplooj ntawv ceeb toom rau:

  • Ntxiv, hloov lossis tshem tawm cov ntaub ntawv tiv tauj
  • Teem kev nyiam hauv online thiab ceeb toom

Nkag mus rau qhov hloov tshiab

Cov kev hloov pauv yuav siv tam sim ntawd.

Tswj cov ntaub ntawv tiv tauj

Hloov kho koj tus email, xov tooj thiab hom lus nyiam.

 

suav nrog ntau qhov chaw nyob email lossis xov tooj. Peb yuav xa koj cov ntawv ceeb toom thiab ceeb toom rau cov uas koj xaiv los ntawm koj qhov chaw ceeb toom.

Tswj xyuas cov kev teeb tsim kom muaj kev ceeb toom

Xaiv qhov hluav taws xob, kev siv hluav taws xob, kev them nqi thiab kev ceeb toom hnub.

 

Tau txais kev ceeb toom rau kev npaj them nqi, kev mus ntsib kev pabcuam, tsis muaj ntawv sau nqi thiab ntawv ceeb toom saib xyuas. Cov lus ceeb toom feem ntau yog xa los ntawm cov ntawv nyeem, email lossis lub suab.

Tswj profile
  • Koj qhov profile muaj koj tus email, lo lus zais thiab cov lus nug txog kev nyab xeeb rau kev kos npe.
  • Peb siv koj tus email xa cov nqe lus them nqi thiab kev pab nrog tus neeg siv tsis nco qab lub npe lossis tus password.

Lus Cim Tseg: Hloov rau koj tus email profile tsis hloov koj cov ntaub ntawv tiv tauj email. Yog tias koj siv koj tus email ua koj lub npe siv thiab hloov nws, hloov kho ob qhov chaw.

Cov lus nug uas nquag nug

Sim cov lus qhia no kom nkag mus thiab hloov kho koj cov ntaub ntawv nyiaj txiag. Tsis pom qhov koj tab tom nrhiav? Mus saib lub Chaw Pabcuam .

Username lossis email ID

Koj tus username yog tus neeg siv ID (xws li "johnsmith") lossis email chaw nyob (xws li "johnsmith@email.com"). Txheeb xyuas koj tus email lees paub rau kev txheeb xyuas koj lub npe siv. Yog tias koj nrhiav tsis tau email, peb tuaj yeem xa koj tus username rau koj.

Nrhiav koj lub npe siv

 

Password yuav tsum

Koj lo lus zais nyob nruab nrab ntawm 6 thiab 32 cim ntev. Nws yog case-sensitive, yog li nco ntsoov sau cov tsiaj ntawv loj thiab cov tsiaj ntawv me kom zoo. Nws tsis tuaj yeem suav nrog qhov chaw lossis ib qho ntawm cov cim no: % ~ < >

Nrhiav koj tus password

 

Email chaw nyob

Yog tias koj tsis nkag mus rau email chaw nyob uas koj siv los tsim koj tus account, qhia rau peb paub thiab peb yuav hloov kho koj cov ntaub ntawv.

Tiv tauj rau peb

 

Cov lus nug txog kev ruaj ntseg

Yog tias koj tsis nco qab cov lus teb rau koj cov lus nug txog kev ruaj ntseg, tiv tauj peb kom pab.

Tiv tauj rau peb

 

Xauv tawm ntawm tus account

Yog tias koj tau sim nkag nrog tus password tsis raug tsib zaug, koj yuav raug kaw tawm ntawm koj tus as khauj li 15 feeb. Yog tias koj tsis xav tos, xaiv qhov kev xaiv rov pib dua tus password thiab ua tiav txhua kauj ruam.

 

Operating system lossis browser compatibility

Pge.com tau txais kev txhawb nqa ntawm feem ntau cov haujlwm tseem ceeb thiab browsers. Rau qhov kev paub zoo tshaj plaws, tshawb xyuas koj tus browser ntawm peb nplooj ntawv browser txhawb nqa.

Mus rau cov browsers txhawb nqa

Sau npe los hloov qhov chaw xa ntawv uas peb xa koj daim ntawv qhia lub zog txhua hli lossis lwm yam PG&E mail. 

Hloov chaw nyob xa ntawv

 

Yog tias koj tab tom tsiv mus rau qhov chaw nyob tshiab, thov online rau hloov koj qhov kev pabcuam PG&E .

 

Lus Cim Tseg: Yog tias koj qhov chaw nyob qhov kev pabcuam uas twb muaj lawm hloov pauv rau ib qho laj thawj - tus lej ZIP tshiab raug muab, piv txwv li - qhia rau peb paub ntawm 1-800-468-4743 .

 

Cov neeg siv khoom lag luam:

  • Yog tias koj muaj ntau tus account uas yuav tsum tau hloov kho, txhua tus yuav tsum tau hloov kho nyias nyias.

Khaws koj tus lej xov tooj tam sim no kom peb paub koj thaum koj hu.

Peb kuj yuav tiv tauj koj yog tias muaj hluav taws xob poob lossis xwm txheej ceev.

Ntxiv cov xov tooj rau cov neeg sib txawv lossis kev sib cuag thaum muaj xwm txheej ceev, yog tias koj xav kom lawv hu rau ntau yam laj thawj.

Ntxiv koj tus lej xov tooj ntawm tes kom tau txais cov ntawv ceeb toom them nqi, ceeb toom rau kev teem sijhawm thiab lwm yam lus.

 

Hloov tshiab tus xov tooj

Khaws koj tus email tam sim no kom koj tsis txhob nco cov ntawv ceeb toom thiab lwm yam ntaub ntawv tseem ceeb ntawm koj tus account PG&E. Ntxiv mus txog tsib email chaw nyob. Xa ntau hom lus thiab ceeb toom rau ntau qhov email chaw nyob. 

 

Hloov tshiab email chaw nyob

Cov neeg siv hluav taws xob uas nyob hauv tsev:

Txhua tus neeg teev npe hauv PG&E tus account yuav raug them nyiaj rau cov nqi uas tshwm sim hauv tus as khauj.

PG&E yuav tsum tau txheeb xyuas qhov credit thiab muaj peev xwm kho tus nqi tso nyiaj thaum lub npe hloov pauv lossis lwm tus neeg ntxiv. Qhov no muaj tseeb txawm tias lub npe tshiab yog los ntawm tib neeg (piv txwv li, tom qab sib yuav lossis sib nrauj).

Kom hloov lub npe ntawm koj tus account, hu rau 1-800-743-5000 .

 

Cov neeg siv khoom lag luam:

Lub npe lag luam ntawm koj tus account tsis tuaj yeem hloov kho online. PG&E yuav tsum txheeb xyuas qhov credit. Tej zaum peb yuav tau kho tus nqi tso nyiaj thaum lub npe ntawm tus account hloov.

Kom hloov lub npe ntawm koj tus account, hu rau 1-800-468-4743 .

Npaj los hloov kho koj tus account nyiam?

Nyob ntawm email, ntawv nyeem lossis xov tooj

PG&E yuav tsum muaj peev xwm tiv tauj koj thaum muaj xwm txheej kub ntxhov lossis lwm yam xwm txheej ceev. Sau npe rau ntau yam kev ceeb toom tsim los cawm koj lub sijhawm, nyiaj txiag thiab lub zog.

Cov lus nug nquag nug txog kev ceeb toom

PG&E tuaj yeem hloov kho cov lus ceeb toom FAQ txhua lub sijhawm.

ceeb toom yog dab tsi?

Tsis yog. Koj tsis tas yuav sau npe rau kev ceeb toom. Txawm li cas los xij, PG&E yuav tsum xa koj: 

  • Kev ceeb toom
  • Kev ceeb toom tsis txaus
  • Lwm cov ntaub ntawv tseem ceeb ntawm kev nyab xeeb thiab xwm txheej ceev

Koj tseem tuaj yeem sau npe rau kev ceeb toom muaj txiaj ntsig, suav nrog kev ceeb toom them nqi.

  1. Nkag mus rau hauv koj tus lej online.
  2. Mus rau Profiles thiab Alerts.

Mus saib koj tus account

Tsis yog. PG&E tsis them rau qhov kev ceeb toom. Txawm li cas los xij, koj tus neeg nqa khoom wireless, tus neeg muab kev pabcuam Is Taws Nem thiab tus nqi pabcuam hauv xov tooj yuav raug siv. Tshawb xyuas nrog cov tuam txhab no rau cov nqe lus ntawm koj cov phiaj xwm.

Tus naj npawb ntawm kev ceeb toom koj tau txais nyob ntawm hom. Yog tias koj teem caij ua haujlwm, koj tsuas tau txais ib qho lus ceeb toom xwb. Yog tias koj sau npe rau kev ceeb toom tsis txaus, koj tau txais kev ceeb toom txhua zaus muaj cov ntaub ntawv tshiab. Peb cov lus ceeb toom feem ntau raug xa mus thaum tsis tau npaj tseg.

Koj cov ntaub ntawv ntiag tug tsis raug muag rau lwm tus neeg sab nrauv. PG&E qee zaum siv tus neeg muag khoom thib peb xa ntawv ceeb toom. Koj cov ntaub ntawv tsuas yog siv rau lub hom phiaj no.

Ib txwm tiv thaiv koj cov ntaub ntawv thiab tswj xyuas cov neeg uas muaj kev nkag mus rau nws. Yog xav paub ntxiv, saib peb txoj cai ntiag tug.  Mus ntsib cov neeg siv khoom cov cai thiab cov lus qhia.

Koj tuaj yeem nres kev ceeb toom ntawm ntau txoj hauv kev. Txoj kev yooj yim tshaj plaws yog:

  • Nkag mus rau koj tus lej .
  • Mus rau Profile thiab ceeb toom.
  • Tshem tawm ntawm cov lus ceeb toom feem ntau.


Ceeb Toom: PG&E tuaj yeem xa cov ntawv ceeb toom xwm txheej ceev thiab kev nyab xeeb rau koj, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tuaj yeem xaiv tawm ntawm cov lus ceeb toom no.

Puas tseem muaj lus nug ntxiv? Mus saib lub Chaw Pabcuam .

Cov kev ceeb toom sau ua ntawv

  • Thawj zaug koj sau npe rau cov ntawv ceeb toom, peb lees paub koj tus lej xov tooj los ntawm kev xa cov ntawv nrog cov lus qhia.
  • Teb "Y" txhawm rau sau npe koj lub xov tooj kom tau txais kev ceeb toom PG&E ntxiv.

Lus Cim Tseg: Yog tias koj lub xov tooj yav dhau los tau txais PG&E cov ntawv ceeb toom thiab koj tsuas yog hloov kho koj cov lus ceeb toom, koj tsis tas yuav lees paub koj tus lej xov tooj. Txoj cai no siv tau rau feem ntau. Kev ceeb toom kev hloov pauv nyiaj txiag tseem xav tau cov lej lees paub.

Tsis yog, peb tsis them rau qhov kev pabcuam no. Txawm li cas los xij, tus nqi ntawm koj lub wireless cab kuj thiab cov ntaub ntawv tus nqi yuav siv tau. Tshawb xyuas nrog koj tus neeg nqa khoom rau cov ntsiab lus ntawm koj txoj kev npaj.

Cov neeg nqa khoom wireless hauv qab no * txhawb PG&E cov ntawv ceeb toom: Alltel AWCC, AT&T, Boost Mobile, Cellular One, MetroPCS, Sprint, T-Mobile, US Cellular, Verizon Wireless thiab Virgin Mobile USA.

* PG&E tuav txoj cai los hloov cov npe no txhua lub sijhawm. Rau cov ntaub ntawv tam sim no, nyeem peb cov cai. Saib Txoj Cai Kev Sib Txuas Lus Digital .

  1. Nkag mus rau hauv koj tus account
  2. Mus rau Profile thiab ceeb toom.
  3. Sau npe rau kev ceeb toom.
  4. Hloov kho koj tus account profile qhia.

Mus saib koj tus account tam sim no.

Yuav tsum tsis txhob tau txais cov ntawv ceeb toom, ua raws li cov lus qhia ntawm cov ntawv ceeb toom.  Koj tuaj yeem nkag mus rau hauv koj tus lej PG&E online los tswj koj qhov kev ceeb toom nyiam.


Ceeb toom: PG&E tuaj yeem xa cov ntawv ceeb toom xwm txheej ceev thiab kev nyab xeeb rau koj, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tuaj yeem xaiv tawm ntawm cov lus ceeb toom no.

  • Yog tias koj pab nrog cov ntawv ceeb toom, teb rau cov ntawv nrog lo lus "HELP."
  • Feem ntau, PG&E xa ntawv nrog cov ntaub ntawv ntau ntxiv txog qhov program.

Tseem tsis teb? Hu rau peb tau ntawm 1-800-743-5000.

Email ceeb toom

  • Thaum koj sau npe rau email ceeb toom hauv online, tag nrho cov email chaw nyob uas koj tau muab rau PG&E yav dhau los yuav raug pom.
  • Xaiv tus email chaw nyob uas koj xav siv los ntawm cov ntawv qhia zaub mov nco.
  • Koj tseem tuaj yeem muab qhov chaw nyob email tshiab.
  • Hloov kho koj tus email chaw nyob txhua lub sijhawm los ntawm kev nkag rau hauv koj tus account.

Tsis yog, PG&E tsis them rau qhov kev pabcuam no. Txawm li cas los xij, tus nqi ntawm koj lub wireless cab kuj yuav siv tau. Tshawb xyuas nrog koj tus neeg nqa khoom rau cov ntsiab lus ntawm koj txoj kev npaj.

Txhua tus PG&E email raug cim kom meej. Nrhiav "PG&E" lossis "Pacific Gas & Electric Company." Feem ntau PG&E emails kuj suav nrog qhov chaw nyob siv tau.

Peb tsuas yog xa email txog kev pabcuam thiab cov ntaub ntawv uas koj tau tso cai. Ntxiv rau, raws li Tsoom Fwv Teb Chaws CAN-SPAM Txoj Cai, PG&E muab peb hom kev ua raws cai hauv email:

  • Cov Lus Qhia. Email tau cim kom meej tias nws yog los ntawm PG&E lossis Pacific Gas & Electric Company.
  • Cov neeg siv khoom xaiv tawm.  Thaum tsim nyog, emails suav nrog Unsubscribe txuas rau hauv qab. PG&E tuaj yeem xa email ceeb toom xwm txheej ceev thiab kev nyab xeeb, thiab lwm yam ntaub ntawv tseem ceeb ntawm tus account. Koj tsis tuaj yeem xaiv tawm ntawm cov email no.
  • Sender identification.  Txhua tus email suav nrog qhov chaw nyob siv tau.

  • Txhawm rau kom tsis txhob tau txais email ceeb toom, nyem Unsubscribe hauv qab ntawm email.
  • Koj tseem tuaj yeem nkag mus rau hauv koj tus lej PG&E los hloov koj qhov kev ceeb toom nyiam.

Koj qhov kev thov Unsubscribe yuav xav tau 10 hnub ua haujlwm. Koj tuaj yeem tau txais ib lossis ob qho ntxiv email ceeb toom rau lub sijhawm no. 


Ceeb Toom: PG&E tuaj yeem xa email ceeb toom xwm txheej ceev thiab kev nyab xeeb, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tuaj yeem xaiv tawm ntawm cov email no.

Yog tias koj xav tau kev pab, mus saib hauv Chaw Pabcuam .

Lub suab ceeb toom

Peb siv tus xov tooj nyiam los ntawm koj tus account. Yog tias koj tsis tau hais txog qhov nyiam, peb siv koj tus lej xov tooj tseem ceeb.

Kom tsis txhob tau txais lub suab ceeb toom:

  1. Nkag mus rau hauv koj tus lej online
  2. Mus rau Profile thiab ceeb toom.
  3. Mus saib koj tus account .

Koj tuaj yeem xa email rau myalerts@pge.com .

Ceeb Toom: Qee lub suab ceeb toom muaj qhov kev xaiv tsis tso npe. Lwm tus tsis. Koj tsis tuaj yeem xaiv tawm ntawm PG&E qhov kev ceeb toom xwm txheej ceev thiab kev nyab xeeb.

Yog tias koj xav tau kev pab, mus saib hauv Chaw Pabcuam .

Npaj los teeb tsa koj cov lus ceeb toom?

Pab peb kom thiaj li tiv tauj tau rau koj

Hloov pauv koj cov ntaub ntawv qhia paub txog chaw tiv tauj tshiab. Ua kom paub tseeb hais tias peb muaj peev xwm muab tau cov lus qhia paub txog kev pab cuam tseem ceeb rau koj thaum koj xav tau nws.

Ntau txoj hauv kev los tswj koj tus account

Txawb qhov chaw ua si hauv tsev

Koj puas yog tus tswv ntawm lub tsev txawb chaw ua si nrog PG&E-tus tswv ntsuas ntsuas? Sau npe rau peb qhov Kev Pab Cuam Sau Nqi.

Email opt-out

Unsubscribe los ntawm PG&E emails.