Cov kev xaiv thiab kev nyiam ntawm tus account

Lub npe neeg siv lossis email ID

Koj lub npe siv yog tus ID neeg siv (xws li "johnsmith") lossis tus email chaw nyob (xws li "johnsmith@email.com"). PG&E tau xa email thaum koj sau npe los xyuas kom meej koj lub npe siv. Yog koj nrhiav tsis tau email ntawd, peb tuaj yeem xa koj lub npe neeg siv rau koj.

Nrhiav koj lub npe neeg siv

Cov kev cai rau password

Koj tus password yuav tsum muaj ntev li ntawm 6 txog 32 tus cim. Nws yog ib qho tseem ceeb uas yuav tsum sau cov ntawv loj thiab me—ua tib zoo sau cov ntawv loj thiab me. Tsis txhob muab qhov chaw los yog ib qho ntawm cov cim no tso rau hauv: % ~ < >

Nrhiav koj tus password

Chaw nyob email

Yog tias koj tsis muaj kev nkag mus rau qhov chaw nyob email uas koj siv los tsim koj tus account lawm, qhia rau peb paub thiab peb yuav hloov kho koj cov ntaub ntawv.

Tiv tauj rau peb

Lo lus nug txog kev ruaj ntseg

Yog tias koj tsis nco qab cov lus teb rau koj cov lus nug kev ruaj ntseg, tiv tauj peb kom tau kev pab.

Tiv tauj rau peb

Tsis tau nkag mus rau tus account

Yog koj tau sim nkag mus nrog tus password tsis raug tsib zaug, koj yuav plam kev nkag mus rau koj tus account li 15 feeb. Yog tias koj tsis xav tos, xaiv qhov kev xaiv rov pib dua tus password thiab ua kom tiav tag nrho cov kauj ruam.

Kev sib xws ntawm lub operating system lossis browser

Pge.com siv tau rau feem ntau ntawm cov operating systems loj thiab cov browsers. Rau qhov kev paub zoo tshaj plaws, xyuas koj tus browser ntawm peb nplooj ntawv browsers txhawb nqa.

Mus rau cov browsers uas txhawb nqa

Cov neeg siv hluav taws xob uas yog pej xeem

Nkag mus rau hauv koj tus account kom hloov chaw nyob xa ntawv uas peb xa koj daim ntawv qhia txog lub zog txhua hli lossis lwm cov ntawv xa ntawv PG&E. 

Hloov kho qhov chaw nyob xa ntawv

Yog koj tsiv mus rau qhov chaw nyob tshiab, ua daim ntawv thov online.
Hloov koj cov kev pabcuam PG&E

Lus Cim:Yog tias koj qhov chaw nyob rau kev pabcuam uas twb muaj lawm hloov pauv rau txhua qhov laj thawj—piv txwv li, muaj tus lej ZIP tshiab—qhia rau peb paub ntawm1-800-468-4743.

Cov neeg siv hluav taws xob uas yog cov chaw lag luam

• Yog koj muaj ntau tus account uas xav tau hloov kho tshiab, txhua tus yuav tsum tau hloov kho nyias.

1. Nkag mus rau hauv koj tus as khauj.
2. Mus rau ntawm My Account dashboard.
3. Hauv daim npav "cov ntaub ntawv tiv tauj", xaiv "hloov kho koj cov ntaub ntawv."

Nkag mus rau hauv koj tus as khauj

1. Nkag mus rau hauv koj tus as khauj.
2. Mus rau ntawm My Account dashboard.
3. Hauv daim npav "cov ntaub ntawv tiv tauj", xaiv "hloov kho koj cov ntaub ntawv."

Nkag mus rau hauv koj tus as khauj

Cov neeg siv hluav taws xob uas yog pej xeem

Yog xav hloov lub npe ntawm koj tus account, hu rau1-877-660-6789. Txhua tus neeg uas muaj npe nyob rau hauv tus account PG&E yuav yog tus uas muaj lub luag haujlwm nyiaj txiag rau qhov ntawd.

Lus Cim:Thaum lub npe ntawm tus account raug hloov lossis muaj lwm tus neeg ntxiv rau, PG&E yuav tsum txheeb xyuas tus neeg tshiab qhov credit thiab rov xam tus nqi tso nyiaj dua. Qhov no muaj tseeb txawm tias lub npe tshiab yog tib tus neeg li los xij—piv txwv li, tom qab sib yuav lossis sib nrauj.

Cov neeg siv hluav taws xob uas yog cov chaw lag luam

Yog xav hloov lub npe ntawm koj tus account, hu rau1-800-468-4743. Lub npe lag luam ntawm koj tus account tsis tuaj yeem hloov kho online. 

Lus Cim:Thaum lub npe lag luam ntawm ib tus account raug hloov, PG&E yuav tsum rov xyuas dua qhov credit thiab rov xam tus nqi tso nyiaj.

Tsis yog. Koj tsis tas yuav sau npe rau cov ceeb toom. Txawm li cas los xij, PG&E yuav tsum xa koj cov ntaub ntawv no: 

• Cov lus ceeb toom txog kev pabcuam
• Cov ceeb toom txog kev tsis ua haujlwm
• Lwm cov ntaub ntawv tseem ceeb txog kev nyab xeeb thiab xwm txheej ceev

Koj tuaj yeem sau npe kom tau txais cov lus ceeb toom pab tau, suav nrog cov lus ceeb toom txog kev them nqi.

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Hauv qab "txhua yam haujlwm teeb tsa tus account," xaiv "Chaw Teeb Tsa Ceeb Toom."
3. Xaiv los ntawm cov ceeb toom ib leeg.

Nkag mus rau hauv koj tus as khauj

Tsis yog. PG&E tsis them nqi rau qhov kev pabcuam ceeb toom. Txawm li cas los xij, koj tus neeg muab kev pabcuam wireless, tus neeg muab kev pabcuam internet thiab tus nqi pabcuam xov tooj yuav raug siv. Tshawb xyuas cov tuam txhab no kom paub txog cov nqe lus ntawm koj cov phiaj xwm.

Tus naj npawb ntawm cov lus ceeb toom uas koj tau txais nyob ntawm hom. Yog koj teem sijhawm mus qhia Vajlugkub, koj tsuas tau ib zaug ceeb toom xwb. Yog koj sau npe rau cov ceeb toom txog kev tsis muaj hluav taws xob, koj yuav tau txais kev ceeb toom txhua zaus muaj cov ntaub ntawv tshiab. Feem ntau yuav muaj peb qhov kev ceeb toom xa mus thaum lub sijhawm tsis muaj hluav taws xob uas tsis tau npaj tseg.

Koj cov ntaub ntawv ntiag tug tsis raug muag rau ib tus neeg thib peb. Qee zaum PG&E siv tus neeg muag khoom sab nraud los xa cov lus ceeb toom. Koj cov ntaub ntawv tsuas yog siv rau lub hom phiaj no xwb.

Lus Cim:Ib txwm tiv thaiv koj cov ntaub ntawv thiab tswj hwm seb leej twg muaj cai nkag mus rau nws. Yog xav paub ntxiv, mus saib peb txoj cai tswjfwm ntiag tug. Mus saib cov cai thiab cov lus qhia ntawm cov neeg siv khoom.

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Mus rau ntawm My Account dashboard.
3. Hauv qab "txhua yam haujlwm teeb tsa tus account," xaiv "Chaw Teeb Tsa Ceeb Toom."
4. Xaiv los ntawm cov ceeb toom ib leeg.

Lus Cim:PG&E yuav xa cov lus ceeb toom thaum muaj xwm txheej ceev thiab kev nyab xeeb, thiab lwm yam ntaub ntawv tseem ceeb rau koj. Koj tsis tuaj yeem xaiv tsis txais cov lus ceeb toom no.

Mus saib Chaw Pabcuam.

Tau. Thawj zaug koj sau npe rau cov ntawv ceeb toom, peb lees paub koj tus xov tooj los ntawm kev xa cov lus hauv qab no:

Txais tos rau PG&E Alerts. Zaus nyob ntawm qhov chaw teeb tsa tus account. Tej zaum yuav muaj tus nqi Msg&Data. Teb HELP kom tau cov ntaub ntawv ntxiv, STOP kom rho tawm. pge.com/myalerts

Yog tias koj tsis tau txais tsab ntawv lees paub no los ntawm PG&E, thov kos npe rau hauv thiab paub tseeb tias peb muaj tus xov tooj raug txuas rau koj tus account. 

Tsis yog. Koj tsis tas yuav paub meej koj tus xov tooj yog tias koj tsuas xav hloov kho cov lus ceeb toom uas twb muaj lawm xwb.

Lus Cim:Cov ceeb toom txog kev lag luam nyiaj txiag tseem xav tau cov lej lees paub.

Tsis yog. Peb tsis them nqi rau qhov kev pabcuam no. Txawm li cas los xij, cov nqi ntawm koj lub tuam txhab wireless thiab cov nqi ntaub ntawv yuav raug siv. Tshawb xyuas nrog koj tus neeg nqa khoom kom paub txog cov nqe lus ntawm koj txoj kev npaj.

Cov chaw muab kev pabcuam wireless hauv qab no txhawb nqa PG&E cov ntawv ceeb toom:

• Alltel AWCC
• AT&T
• Boost Mobile
• Cellular Ib
• MetroPCS
• Sprint
• T-Mobile
• U.S. Cellular
• Verizon Wireless
• Virgin Mobile Tebchaws USA

Lus Cim:PG&E muaj cai hloov daim ntawv teev npe no txhua lub sijhawm. Yog xav tau cov ntaub ntawv tshiab tshaj plaws, nyeem peb cov cai. Saib Txoj Cai Sib Txuas Lus Digital.

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Mus rau ntawm My Account dashboard.
3. Hauv qab "txhua yam haujlwm teeb tsa tus account," xaiv "Chaw Teeb Tsa Ceeb Toom."
4. Xaiv los ntawm cov ceeb toom ib leeg.

Mus rau koj tus account

Yog xav kom tsis txhob tau txais cov ntawv ceeb toom, ua raws li cov lus qhia ntawm cov ntawv ceeb toom. Koj tuaj yeem tso tseg cov ntawv ceeb toom hauv online:

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Mus rau ntawm My Account dashboard.
3. Hauv qab "txhua yam haujlwm teeb tsa tus account," xaiv "Chaw Teeb Tsa Ceeb Toom."
4. Xaiv los ntawm cov ceeb toom ib leeg.

Lus Cim:PG&E yuav xa cov ntaub ntawv tseem ceeb rau koj, suav nrog cov lus ceeb toom thaum muaj xwm txheej ceev thiab kev nyab xeeb. Koj tsis tuaj yeem xaiv tsis txais cov lus ceeb toom no.

Yog tias koj tseem xav tau kev pab txog cov ntawv ceeb toom, teb cov ntawv nrog lo lus "HELP." Feem ntau, PG&E xa ib tsab ntawv nrog cov ntaub ntawv ntxiv txog qhov kev pab cuam.

Tseem tsis tau teb? Hu rau peb tau ntawm 1-877-660-6789.

Thaum koj sau npe rau cov ntawv ceeb toom email hauv online, koj yuav pom txhua qhov chaw nyob email uas koj tau siv.

• Xaiv qhov chaw nyob email uas koj xav siv los ntawm cov ntawv qhia zaub mov xaiv lossis muab qhov chaw nyob email tshiab.

Tsis yog. PG&E tsis them nqi rau qhov kev pabcuam no. Txawm li cas los xij, tus nqi ntawm koj lub tuam txhab wireless yuav raug siv. Tshawb xyuas nrog koj tus neeg nqa khoom kom paub txog cov nqe lus ntawm koj txoj kev npaj.

Txhua tsab email ntawm PG&E muaj cim qhia meej. Nrhiav "PG&E" los yog "Pacific Gas & Electric Company." Feem ntau cov email PG&E kuj muaj qhov chaw nyob uas siv tau.

Peb tsuas yog xa email txog kev pabcuam thiab cov ntaub ntawv uas koj tau tso cai xwb. Ntxiv rau qhov ntawd, raws li Txoj Cai CAN-SPAM ntawm Tsoom Fwv Tebchaws, PG&E muab peb hom kev ua raws cai yooj yim hauv email:

• Kev txheeb xyuas cov lus.Email tau cim meej meej los qhia tias nws yog los ntawm PG&E lossis Pacific Gas & Electric Company.
• Kev xaiv tsis koom nrog cov neeg siv khoom. Thaum tsim nyog, cov email muaj qhov txuas Unsubscribe nyob hauv qab. PG&E yuav xa email ceeb toom thaum muaj xwm txheej ceev thiab kev nyab xeeb, thiab lwm cov ntaub ntawv tseem ceeb ntawm tus account. Koj tsis tuaj yeem xaiv tsis txais cov email no.
• Kev txheeb xyuas tus neeg xa ntawv. Txhua tus email muaj ib qho chaw nyob uas siv tau.

Yuav kom tsis txhob tau txais email ceeb toom: 

• Xaiv Unsubscribe nyob rau hauv qab ntawm email, lossis
• Hloov koj cov kev nyiam ceeb toom hauv online:
  1. Nkag mus rau hauv koj tus as khauj oos lais (online).
  2. Mus rau ntawm My Account dashboard.
  3. Hauv qab "txhua yam haujlwm teeb tsa tus account," xaiv "Chaw Teeb Tsa Ceeb Toom."
  4. Xaiv los ntawm cov ceeb toom ib leeg.

Koj qhov kev thov Unsubscribe yuav siv sijhawm 10 hnub los ua tiav. Koj yuav tau txais ib lossis ob tsab ntawv ceeb toom email ntxiv thaum lub sijhawm no. 

 Nco tseg: PG&E yuav xa cov ntaub ntawv tseem ceeb rau koj, suav nrog cov lus ceeb toom thaum muaj xwm txheej ceev thiab kev nyab xeeb. Koj tsis tuaj yeem xaiv tsis txais cov lus ceeb toom no.

Yog koj xav tau kev pab, mus saib lub Chaw Pabcuam.

Peb siv tus lej xov tooj uas koj nyiam los ntawm koj tus account. Yog koj tsis tau hais koj nyiam qhov twg, peb siv koj tus xov tooj tseem ceeb.

Yuav kom tsis txhob tau txais cov lus ceeb toom suab:

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Mus rau ntawm My Account dashboard.
3. Hauv qab "txhua yam haujlwm teeb tsa tus account," xaiv "Chaw Teeb Tsa Ceeb Toom."
4. Xaiv los ntawm cov ceeb toom ib leeg.

Lus Cim:Qee cov lus ceeb toom suab muaj kev xaiv tsis txais kev tso npe. Lwm tus tsis ua. PG&E yuav xa cov ntaub ntawv tseem ceeb rau koj, suav nrog cov lus ceeb toom thaum muaj xwm txheej ceev thiab kev nyab xeeb. Koj tsis tuaj yeem xaiv tsis txais cov lus ceeb toom no.

Yog koj xav tau kev pab, mus saib lub Chaw Pabcuam.