TSEEM CEEB

Kev xaiv nyiaj xaiv & nyiam

Them cov nqi kho mob, xyuas peb, teev preferences thiab ntau dua

ícono de aviso importante Faj Seeb: Lub computer txhais lus no. Yog koj muaj lus nug, hu rau cov kev pab ntawm 1-877-660-6789.

Kev xaiv rau yus tus kheej

Saib xyuas cov hauj lwm sai thiab yooj yim hauv internet. Rau ntau cov kev pab, koj yuav tau ib tug account hauv internet. Yog hais tias koj tsis muaj ib tug twb, sau npe yog ceev thiab yooj yim. 

Tseem tsis tau muaj ib tus as khauj hauv online puas yog?

Los ua ib tug account hauv internet, koj yuav tau:

  • Koj tus account number
  • Koj tus xov tooj
  • Koj tus ZIP code

Ua kom tiav cov hauj lwm uas ua hauj lwm

Tau txais feem ntau ntawm koj cov PG&E.

Saib thiab them koj daim nqi

Mus ntsib tus nqi kho mob thiab them FAQ

Pab them koj cov nqi hluav taws xob

Nrhiav kev pab them nqi kho mob xws li:

  • California Lwm Yam Nqi Rau Kev Pab Kho Mob (CARE) thiab Tsev Neeg Cov Kev Pab Cuam (FERA)
  • Medical Baseline Program
  • Yus Tus Kheej Hu Ua Lam Tau Lam Ua

Mus xyuas cov nyiaj pab FAQ

Teeb phau ntawv, xov tooj thiab email alerts

Nyob twj ywm rau tus account alerts los ntawm email, ntawv nyeem los yog xov tooj. Kos npe rau:

  • Billing thiab them alerts
  • Outage alerts
  • Teem caij mus ntsib kws kho mob
  • Bill Forecast los yog SmartDay™ alerts.
  • Ncov hnub Pricing alerts

Kos npe rau PG&E alerts

Them nrog Google them los yog kua them

Cov phab ntsa xaiv (Google Pay, kua Them) tsuas muaj rau cov nyiaj them poob haujlwm tam sim ntawd (i.e., tsis muaj hnub them yav tom ntej).

Tsis muaj ib tug account hauv internet?

Los ua ib tug account hauv internet, koj yuav tau:

  • Koj tus account number
  • Koj tus xov tooj
  • Koj tus ZIP code

Sau npe rau ib tug account hauv internet tam sim no.

 

Account access rau ob tog

Ib tug neeg ua hauj lwm uas tsis yog-neeg ua hauj lwm nrog rau ib tug account ua hauj lwm hu ua ib feem peb tog. Ib feem peb tog yuav tsim lawv tus kheej hauv internet nyiaj nrog:

  • Loj
  • Nyeem ntawv tsuas siv tau

Yuav kom siv tau, ob tog yuav tsum caw los ntawm ib tug neeg uas tso cai (tas nrho) los yog ib tug neeg ua hauj lwm tso cai rau tus neeg ua hauj lwm (tas nrho).

 

kev ceeb toom qhia paub tseem ceebFaj seeb: Tus neeg siv kev tso cai yuav tshem tau ib feem peb tog mus tswj lub lag luam hauv internet los yog xov tooj thaum twg los tau.

Kawm ntxiv txog ob tog thiab tus account access

 

Muab kuv cov ntaub ntawv rau peb ob tog

Ib tug neeg ua hauj lwm uas tsis yog-neeg ua hauj lwm nrog rau ib tug account ua hauj lwm hu ua ib feem peb tog.

 

Cov neeg muas zaub nrog hauv internet nyiaj tseem muab lawv cov ntaub ntawv nrog ib feem peb tog. Log nyob rau hauv thiab mus muab kuv cov ntaub ntawv rau:

  • Tso cai rau peb tog twg los mus saib tau koj cov ntaub ntawv
  • Export koj cov usage

Mus muab kuv cov ntaub ntawv rau peb ob tog.

 

Koj puas xav mus saib tau koj cov ntaub ntawv zog, tab sis tsis muaj ib tug account hauv internet?

Siv ib cov lus hauv qab no los mus saib tau koj cov ntaub ntawv zog:

Kawm ntxiv txog cov hauj lwm thiab nrov hauv internet thov.

Cov lus qhia tshiab

Cov lus nug uas nquag nug

Sim cov tswv yim no kos npe rau thiab hloov koj cov account. Tsis txhob pom dab tsi koj nyob nraum nrhiav? Mus xyuas qhov chaw nrhiav kev pab.

Username los yog email ID

Koj tus neeg siv yog ib tug neeg siv ID (xws li "johnsmith") los yog ib tug email chaw nyob (xws li "johnsmith@email.com"). PG& E xa ib tug email thaum koj sau npe kom paub meej tias koj cov neeg siv. Yog hais tias koj tsis nrhiav tau tias email, peb yuav xa koj cov neeg siv rau koj.

Nrhiav koj tus neeg siv cov neeg siv

 

Password yuav tsum tau

Koj lo lus zais yuav tsum muaj ntawm 6 thiab 32 cim ntev. Nws yog ib rooj plaub rhiab—ua tib zoo nkag mus rau uppercase thiab lowercase ntawv. Tsis txhob qhia tej qhov txhia chaw los yog tej yam cim no: % < >

Nrhiav koj lo lus zais

 

Email chaw nyob

Yog hais tias koj tsis tau mus saib rau qhov chaw nyob email koj siv los ua koj tus account, cia peb paub thiab peb mam hloov koj cov ntaub ntawv.

Tiv tauj rau peb

 

Lus nug ruaj ntseg

Yog koj tsis nco qab cov lus teb rau lo lus nug, hu rau peb kom pab tau koj.

Tiv tauj rau peb

 

Poob nyiaj mus saib tau tus account

Yog hais tias koj twb sim kos npe rau hauv lub password tsis ncaj ncees lawm tsib zaug, koj yuav poob rau koj tus account rau 15 feeb. Yog hais tias koj yuav theej tsis tos, xaiv cov password reset xaiv thiab tag nrho cov kauj ruam.

 

Kev khiav hauj lwm lawv los yog browser compatibility

Pge.com yog txaus siab rau feem coob kev khiav hauj lwm lub nruab thiab browsers. Rau qhov zoo tshaj plaws, xyuas koj browser rau peb txaus siab browsers nplooj ntawv.

Mus txaus siab browsers

Cov neeg siv hluav taws xob uas yog pej xeem

Kos npe rau hauv koj tus account hloov qhov chaw nyob uas peb xa koj daim ntawv qhia txog lub zog los yog lwm PG & E xa ntawv tuaj. 

Hloov tshiab chaw nyob

 

Yog hais tias koj tsiv mus nyob rau ib qhov chaw nyob tshiab, ua ib qho kev thov hauv internet.
Hloov koj PG&E qhov kev pab cuam

 

kev ceeb toom qhia paub tseem ceeb Faj Seeb: Yog koj qhov chaw nyob uas twb muaj lawm hloov vim li cas— ib tug zip code tshiab raug xa mus rau lwm tus, piv txwv li no— qhia rau peb paub thaum 1-800-468-4743.

 

Cov neeg siv hluav taws xob uas yog cov chaw lag luam

  • Yog hais tias koj muaj ntau yam nyiaj uas yuav tsum tau muab kho tshiab, txhua yam yuav tsum tau muab kho dua tshiab.

  1. Nkag mus rau hauv koj tus as khauj.
  2. Mus rau kuv tus account dashboard.
  3. Nyob rau hauv "hu xov tooj" card, xaiv "hloov koj cov ntaub ntawv."

Nkag mus rau hauv koj tus as khauj

  1. Nkag mus rau hauv koj tus as khauj.
  2. Mus rau kuv tus account dashboard.
  3. Nyob rau hauv "hu xov tooj" card, xaiv "hloov koj cov ntaub ntawv."

Nkag mus rau hauv koj tus as khauj

Cov neeg siv hluav taws xob uas yog pej xeem

Hloov lub npe ntawm koj tus account, hu rau 1-877-660-6789. Tus neeg uas teev nyob rau ib PG&E nyiaj txiag lub luag hauj lwm rau nws.

 

kev ceeb toom qhia paub tseem ceebFaj Seeb: Thaum lub npe rau tus account yog hloov los yog lwm tus neeg ntxiv, PG&E yuav tsum paub tseeb tias tus neeg tshiab daim credit thiab recalculate lub deposit. Qhov no yeej muaj tseeb txawm tias lub npe tshiab rau tib tus neeg—piv txwv li, tom qab sib yuav los yog sib nrauj.

 

Cov neeg siv hluav taws xob uas yog cov chaw lag luam

Xav hloov lub npe ntawm koj tus account, hu rau 1-800-468-4743. Lub npe ntawm koj tus account tsis tau muab kho hauv internet. 

 

kev ceeb toom qhia paub tseem ceeb Faj Seeb: Thaum lub npe ntawm tus account yog hloov, PG& E yuav tsum rov xyuas daim credit thiab recalculate tus nqi deposit.

Teeb PG& alerts

Vim li cas kuv yuav tsum teeb alerts?

PG& E yuav tsum tau hu rau koj thaum muaj kev tshwm sim los yog lwm yam xwm txheej ceev. Cov alerts yog tsim los pab kom koj muaj kev ruaj ntseg thiab txuag koj lub sij hawm, nyiaj thiab zog.

Feem ntau nug txog alerts

Tsis. Koj tsis tas yuav kos npe rau alerts. Tiam sis, PG&E yuav tsum xa koj: 

  • Nco ntsoov qhia
  • Outage alerts
  • Lwm yam tseem ceeb thiab kev kub ntxhov thaum muaj xwm ceev

Koj kuj tseem yuav tau kos npe rau cov alerts, nrog rau cov nqi them poob haujlwm.

  1. Nkag mus rau hauv koj tus as khauj oos lais (online).
  2. Raws li "tag nrho cov nyiaj teev tasks," xaiv "Notification Settings."
  3. Xaiv los ntawm ib tug neeg alerts.

Nkag mus rau hauv koj tus as khauj

Tsis. PG&E tsis them rau qhov kev pab alert. Txawm li ntawd los, koj wireless carrier, Internet tus neeg zov me nyuam thiab cov xov tooj yuav siv tau. Xyuas nrog cov tuam txhab uas muag rau cov nqe lus ntawm koj lub hom phiaj.

Cov alerts koj tau txais nyob ntawm seb hom. Yog koj ua ib daim teb mus ntsib koj, koj tsuas tau txais ib daim ntawv qhia txog kev nco ntsoov qhia. Yog koj kos npe rau daim ntawv qhia txog kev tawm alerts, koj tau txais ib qho alert txhua zaus cov ntaub ntawv tshiab muaj. Peb alerts mas feem ntau xa thaum unplaned outages.

Koj cov ntaub ntawv yuav tsis muag rau ib tog twg thib peb. PG& E tej zaum siv ib feem peb tog vendor xa alerts. Koj cov ntaub ntawv tsuas siv tau rau lub hom phiaj no xwb.

 

kev ceeb toom qhia paub tseem ceeb Lus Cim Tseg: Nco ntsoov tiv thaiv koj cov ntaub ntawv thiab tswj tau uas tau mus saib tau nws. Yog xav paub ntxiv, xa mus rau peb txoj cai tsis pub twg paub. Mus xyuas cov neeg muas zaub thiab cov txheej txheem.

  1. Nkag mus rau hauv koj tus as khauj oos lais (online).
  2. Mus rau kuv tus account dashboard.
  3. Raws li "tag nrho cov nyiaj teev tasks," xaiv "Notification Settings."
  4. Xaiv los ntawm ib tug neeg alerts.

kev ceeb toom qhia paub tseem ceeb Faj Seeb: PG& E yuav xa koj cov xwm txheej ceev thiab kev ruaj ntseg alerts, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov alerts.

Cov kev ceeb toom sau ua ntawv

Tau. Thawj thawj zaug koj kos npe rau cov ntawv alerts, peb paub tseeb hais tias koj tus xov tooj xa cov ntawv nyeem nram qab no:

 

"Txais tos rau PG& Alerts. Zauv frequency nyob ntawm tus account teev. Msg& Data data yuav siv tau. Teb PAB info, NRES KOM TXHOB RAUG MUAB TSO TSEG. pge.com/myalerts"

 

Yog hais tias koj tsis tau txais daim ntawv qhia txog cov ntawv nyeem los ntawm PG&E, thov kos npe rau thiab tshawb kom paub tseeb tias peb muaj tus xov tooj txuas rau koj tus account. 

Tsis. Koj tsis tas yuav tshawb kom paub meej tias koj tus xov tooj yog hais tias koj tsuas xav hloov tshiab uas twb muaj lawm alerts.

 

kev ceeb toom qhia paub tseem ceeb Faj seeb: Nyiaj txiag transaction alerts tseem yuav tsum paub tseeb hais tias codes.

Tsis. Peb tsis yuav nqi rau qhov kev pab cuam no. Txawm li ntawd los, cov nqi ntawm koj wireless carrier thiab cov ntaub ntawv yuav thov. Nrog koj tus kws kho mob tham seb koj daim hom phiaj puas muaj tus kab mob no.

Cov wireless muaj txhawb PG&E phau ntawv alerts:

  • Alltel AWCC
  • AT&T
  • Boost Mobile
  • Cellular ib
  • MetroPCS
  • Sprint
  • T-Mobile
  • U.S. Cellular
  • Verizon Wireless
  • Nkauj xwb mobile USA

kev ceeb toom qhia paub tseem ceebFaj Seeb: PG&E khaws cia daim ntawv no thaum twg los tau. Rau cov ntaub ntawv tam sim no, nyeem peb cov cai. Saib cov kev sib txuas lus txoj cai.

  1. Nkag mus rau hauv koj tus as khauj oos lais (online).
  2. Mus rau kuv tus account dashboard.
  3. Raws li "tag nrho cov nyiaj teev tasks," xaiv "Notification Settings."
  4. Xaiv los ntawm ib tug neeg alerts.

Mus rau koj tus account

Kom txhob tau txais phau ntawv alerts, ua raws li cov lus qhia rau cov ntawv alert. Koj kuj tseem tsis tau phau ntawv alerts hauv internet:

  1. Nkag mus rau hauv koj tus as khauj oos lais (online).
  2. Mus rau kuv tus account dashboard.
  3. Raws li "tag nrho cov nyiaj teev tasks," xaiv "Notification Settings."
  4. Xaiv los ntawm ib tug neeg alerts.

kev ceeb toom qhia paub tseem ceeb Faj Seeb: PG& E yuav xa cov ntaub ntawv tseem ceeb, nrog rau kev kub ntxhov thiab kev ruaj ntseg alerts. Koj tsis tau opt tawm hauv cov alerts.

Yog hais tias koj tseem xav tau kev pab nrog phau ntawv alerts, teb cov ntawv nyeem nrog lo lus "HELP." Feem ntau, PG&E xa ib phau ntawv uas muaj ntaub ntawv ntxiv txog qhov kev pab cuam.

 

Tseem tsis teb? Hu rau peb tau ntawm 1-877-660-6789.

Email alerts

Thaum koj kos npe rau email alerts hauv internet, koj yuav tau qhia txhua email chaw nyob koj tau siv.

  • Xaiv tus email chaw nyob uas koj xav siv los ntawm cov zaub mov nco-down zaub mov los yog muab ib tug email chaw nyob tshiab.

Tsis. PG& E tsis them rau qhov kev pab cuam no. Txawm li ntawd los, cov nqi ntawm koj wireless carrier yuav thov. Nrog koj tus kws kho mob tham seb koj daim hom phiaj puas muaj tus kab mob no.

Txhua PG& E email yog kom meej meej cim. Nrhiav "PG& E" los yog "Pacific Roj tuam txhab." Feem ntau PG& E emails kuj muaj xws li ib lub cev valid chaw nyob.

Peb tsuas xa emails txog cov kev pab thiab cov ntaub ntawv uas koj tau tso cai. Tsis tas li, raws li tsoom fwv teb chaws CAN-SPAM Act, PG&E muab peb hom kev ua raws li txoj cai nyob rau hauv emails:

  • qhia. Email yog kom meej meej cim qhia tias nws yog los ntawm PG& Pacific roj tuam txhab hluav taws xob.
  • Muab cov neeg siv opt-out. Thaum tsim nyog, emails muaj xws li ib tug Unsubscribe txuas ntawm lub qab. PG& E yuav email thaum muaj xwm ceev thiab kev ruaj ntseg ceeb toom, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov emails.
  • xa. Txhua tus email muaj xws li ib lub cev valid chaw nyob.

Kom txhob tau txais email alerts: 

  • Xaiv Unsubscribe nyob hauv qab ntawm ib tug email, los yog
  • Hloov koj alert preferences hauv internet:
    1. Nkag mus rau hauv koj tus as khauj oos lais (online).
    2. Mus rau kuv tus account dashboard.
    3. Raws li "tag nrho cov nyiaj teev tasks," xaiv "Notification Settings."
    4. Xaiv los ntawm ib tug neeg alerts.

Koj tus Unsubscribe thov kom muaj 10 hnub mus txheej txheem. Tej zaum koj yuav tau txais ib los yog ob tug email alerts thaum lub sij hawm no. 


kev ceeb toom qhia paub tseem ceeb Faj Seeb: PG& E yuav xa cov ntaub ntawv tseem ceeb, nrog rau kev kub ntxhov thiab kev ruaj ntseg alerts. Koj tsis tau opt tawm hauv cov alerts.

Yog koj xav tau kev pab, mus saib qhov chaw pab center.

Suab alerts

Peb siv tus xov tooj ntawm koj tus account. Yog hais tias koj tsis tau teev ib tug nyiam, peb siv koj tus xov tooj.

Kom txhob tau txais lub suab alerts:

  1. Nkag mus rau hauv koj tus as khauj oos lais (online).
  2. Mus rau kuv tus account dashboard.
  3. Raws li "tag nrho cov nyiaj teev tasks," xaiv "Notification Settings."
  4. Xaiv los ntawm ib tug neeg alerts.

kev ceeb toom qhia paub tseem ceebFaj seeb: Ib txhia lub suab alerts muaj ib qho kev xaiv unsubscribe. Lwm tus tsis. PG& E yuav xa cov ntaub ntawv tseem ceeb, nrog rau kev kub ntxhov thiab kev ruaj ntseg alerts. Koj tsis tau opt tawm hauv cov alerts.

Yog koj xav tau kev pab, mus saib qhov chaw pab center.

Npaj teem koj alerts?

Tswj tus account tswj tus account

Theem ntawm thaj chaw nyob

Raws li tus thawj account tuav, koj yuav muab lwm tus neeg peb theem ntawm tus account access: 

kev ceeb toom qhia paub tseem ceeb Lus Cim Tseg:Ib tug thawj tswj tuav yuav tshem tau ib tug neeg mus saib tau txhua lub sij hawm los ntawm tus xov tooj los yog hauv internet.

 

Theem ntawm cov lag luam mus saib tau

Raws li ib tug neeg tso cai, koj yuav muab lwm tus neeg peb theem ntawm tus account access: 

kev ceeb toom qhia paub tseem ceeb Faj Seeb: Tus neeg siv kev tso cai yuav tshem tau ib tug neeg ua hauj lwm rau tus neeg ua hauj lwm los yog peb tog twg los yog peb tus neeg sab nrauv hais txog lub sij hawm los yog hauv internet.

 

Kuv yuav muab kev pab rau ib tug neeg twg?

Muab ib tug neeg mus saib tau koj tus account: 

  1. Sau npe nkag mus.
  2. Xaiv tus account.
  3. Xaiv "ntxiv ib tug neeg" rau lub dashboard.
  4. Sau tus neeg siv lub npe, email thiab xov tooj.
  5. Xa cov caw.

 

Kuv yuav thov kev pab los ntawm ib tug neeg twg?

  1. Hu rau tus thawj tswj tuav los yog tso cai rau tus neeg siv.
  2. Muab koj tus xov tooj thiab email chaw nyob. 
  3. Yog hais tias lawv pom zoo muab koj saib, lawv yuav caw koj los ntawm Settings -> Accounts. 
  4. Txais tau qhov caw.
  5. Yog tsim nyog, tsim ib qho kos npe rau.
  6. Mus saib tau tus account.

kev ceeb toom qhia paub tseem ceeb Lus Cim Tseg:Tsis muaj caw nyob rau hauv koj email inbox? Xyuas cov spam los yog junk folder.

 

Kawm ntxiv txog tswj tus account access

Thib peb tog ntawv ceeb toom

Thib peb tog ntawv ceeb toom qhia rau koj thaum ib tug phooj ywg los yog ib tug txheeb ze pheej tsis tshua mus them vim yog mob, hardship los yog lwm yam teeb meem. Qhov no yog ib qho alert. Koj tsis yog lub luag hauj lwm them tus nqi. Thib peb tog alerts yuav tsum tau qhov kev tso cai ntawm ob tog.

 

Kos npe rau hauv peb cov kauj ruam yooj yim:

  1. Download Electric Sample Form No. 79-1025 thib peb tog Alert Service Bill Insert (PDF)
  2. Ua daim ntawv 
  3. Xa nws mus:
    PG&E
    P.O. Box 997300
    Sacramento CA 95899-7300

Yog hais tias koj nyob nraum muaj teeb meem them koj nqi, hu rau peb ntawm 1-877-660-6789. PG& E tsis disconnect cov neeg muas zaub tsis kawm tag nrho lwm txoj kev xaiv.

 

Yog xav paub ntxiv, mus PG&E tus thib peb tog ntawv ceeb toom.

Pab peb kom thiaj li tiv tauj tau rau koj

Hloov pauv koj cov ntaub ntawv qhia paub txog chaw tiv tauj tshiab. Ua kom paub tseeb hais tias peb muaj peev xwm muab tau cov lus qhia paub txog kev pab cuam tseem ceeb rau koj thaum koj xav tau nws.

Ntau txoj kev los tswj koj tus account

Txawb tsev chaw ua si nqi pab

Koj puas yog tus tswv ntawm ib lub tsev mobile chaw ua si nrog PG&E-muaj master meters? Kos npe rau peb Bill Calculation Service.

Email opt-out

Unsubscribe ntawm PG&E emails.