Cov ceeb toom txog kev tsis ua haujlwm

Tau txais cov xov xwm tshiab rau koj qhov chaw nyob kev pabcuam

Ua ib tug tswv cuab ntawm tus account, koj yuav tau txais cov ntawv ceeb toom txog qhov teeb meem uas yuav cuam tshuam rau koj qhov chaw nyob kev pabcuam. Peb xa cov ceeb toom no los ntawm cov lus ntawv txhua lub sijhawm tshwj tsis yog tias koj teem sijhawm rau kev txais (saib "Teem sijhawm rau cov ceeb toom tsis ua haujlwm" hauv qab no).

Xyuas kom tseeb tias peb muaj koj tus xov tooj tam sim no

Yog tias peb muaj koj tus xov tooj tam sim no nyob hauv cov ntaub ntawv:

• Peb yuav sim qhia rau koj paub thaum koj lub hwj chim tsis ua haujlwm los ntawm kev hu xov tooj lossis xa ntawv.
• Koj tuaj yeem teb cov lus xa xov thaum tsis muaj hluav taws xob uas peb xa rau koj nrog "Status" kom tau txais cov ntaub ntawv tshiab tshaj plaws txog qhov tsis muaj hluav taws xob rau koj qhov chaw nyob. (Muaj ua Lus As Kiv nkaus xwb.)
• Koj tuaj yeem xa ntawv "Status" mus rau 97503 txhua lub sijhawm kom tau txais qhov xwm txheej tsis muaj hluav taws xob rau koj qhov chaw nyob. Tej zaum yuav tau them tus nqi ntaus ntawv xa mus thiab xa cov ntaub ntawv mus. (Muaj ua Lus As Kiv nkaus xwb.)

Hloov kho koj cov kev nyiam tiv tauj.

Teem cov kev nyiam rau cov ceeb toom tsis muaj hluav taws xob

Yuav teeb tsa cov kev nyiam rau qhov tsis muaj hluav taws xob tam sim no lossis yav tom ntej: 

1. Nkag mus rau hauv koj lub dashboard My Account.
2. Hauv qab "Account settings" xaiv qhov txuas "Set up alerts".
3. Hauv qab "Kev Nyiam Sib Txuas Lus," xaiv "Kev Tawm thiab Kev Mus Saib Tebchaws."
4. Qhib "Cov Ntawv Ceeb Toom Txog Kev Tsis Muaj Hluav Taws Xob."

Tau txais cov xov xwm tshiab rau txhua qhov chaw hauv thaj chaw pabcuam PG&E

• Tsis tas yuav muaj tus account online.
• Cov ceeb toom yuav nres thaum fais fab rov qab los rau txhua qhov chaw nyob uas suav nrog qhov tsis muaj hluav taws xob.
• Koj puas xav tau txais cov xov xwm tshiab rau kev tsis ua haujlwm yav tom ntej? Mus saib daim ntawv qhia kom rov sau npe dua. Qhov no yog qhov yuav tsum tau ua txawm tias koj xav tau cov kev hloov tshiab rau tib qhov chaw nyob los xij.

Nrhiav ib qho chaw nyob

Kauj Ruam 1: Mus rauPG&E Outage Center kom nrhiav chaw nyob.

Kauj Ruam 2:Yog tias qhov teeb meem hluav taws xob tsis ua haujlwm cuam tshuam rau qhov chaw nyob, xaiv qhov txuas "Tau txais cov xov xwm tshiab txog hluav taws xob tsis ua haujlwm".

Kauj Ruam 3: Sau tus xov tooj lossis email uas koj xav tau txais kev ceeb toom.

Kauj Ruam 4: Xa koj cov ntaub ntawv tiv tauj.

Siv cov cim qhia txog kev tsis muaj hluav taws xob hauv daim ntawv qhia

Kauj Ruam 1: Mus rauPG&E Outage Center xaiv "Saib daim ntawv qhia kev tsis muaj hluav taws xob".

Kauj Ruam 2: Xaiv ib lub cim tsis muaj hluav taws xob hauv daim ntawv qhia.

Kauj Ruam 3: Hauv cov ntawv qhia zaub mov pop-up, xaiv qhov txuas "Tau txais cov hloov tshiab tsis ua haujlwm".

Kauj Ruam 4: Sau koj lub xov tooj lossis email.

Kauj Ruam 5: Xa koj cov ntaub ntawv tiv tauj.

Nyob twj ywm paub txog thaum muaj kev kaw hluav taws xob rau pej xeem (PSPS)

Thaum muaj kev tshaj tawm txog Kev Kaw Hluav Taws Xob Rau Pej Xeem (PSPS) , peb yuav hloov kho peb lub vev xaib tsis tu ncua kom koj paub txog. Koj yuav pom lub sijhawm kwv yees uas yuav kaw hluav taws xob thiab rov kho dua tshiab thiab thaj chaw uas raug cuam tshuam.

Yog xav paub cov ntaub ntawv tshiab tshaj plaws txog kev kaw hluav taws xob rau pej xeem hauv koj cheeb tsam,mus saib PSPS cov kev hloov tshiab.

• Cov xwm txheej txaus ntshai hluav taws kub heev tuaj yeem ua rau muaj kev phom sij rau ib feem ntawm lub tshuab hluav taws xob uas pabcuam koj lub zej zog.
• Yog qhov no tshwm sim, PG&E yuav tsum tau tua koj lub hluav taws xob kom muaj kev nyab xeeb rau pej xeem.
• Qhov no hu tias Kev Tua Hluav Taws Xob Kom Muaj Kev Nyab Xeeb Rau Zej Tsoom Sawv Daws (Public Safety Power Shutoff, PSPS).

Cov neeg tuav nyiaj PG&E tsis tas yuav sau npe rau cov lus ceeb toom txog Kev Kaw Hluav Taws Xob rau Kev Nyab Xeeb Pej Xeem

• Yog tias peb xav tias koj qhov chaw nyob yuav raug cuam tshuam los ntawm kev kaw hluav taws xob:
• Koj yuav tau txais kev ceeb toom hu xov tooj, ntawv nyeem thiab email.
• PG&E tuaj yeem xa cov ceeb toom no txhua lub sijhawm, nruab hnub lossis hmo ntuj.
• Thaum ua tau, cov lus ceeb toom yuav pib ob hnub ua ntej kaw.
• Lawv yuav txuas ntxiv mus txhua hnub kom txog thaum muaj hluav taws xob rov qab los. 

Hloov kho koj cov ntaub ntawv tiv taujlossis hu rau1-866-743-6589thaum lub sijhawm ua haujlwm ib txwm.