Set preferences for outage alerts
To set preferences for current or future outages:
- Sign into your account.
- Take the actions below.
- Once set, you will receive automatic alerts unless you opt out.
As an account holder, you’ll automatically receive alerts about potential outages that may affect your service address.
Make sure we have your current phone number
If we have your current phone number on file, we'll attempt to let you know when your power is out through a call or text. Update your contact preferences.
To set preferences for current or future outages:
Step 1: Go to PG&E Outage Center to search for an address.
Step 2: If an outage is affecting the address, you will see the option to "Get Alerts." Click this link.
Step 3: Enter the phone or email where you would like to get alerts.
Step 4: Submit your contact information.
Step 1: Go to PG&E Outage Center and click on an outage icon on the map.
Step 2: In the pop-up, click the "Get Alerts" link.
Step 3: Enter your phone or email.
Step 4: Submit your contact information.
When a Public Safety Power Shutoff (PSPS) is announced, we refresh our website regularly to keep you informed. You’ll find estimated power shutoff and restoration times and affected areas.
For the latest information about a Public Safety Power Shutoff in your area, visit PSPS updates.
PG&E account holders do not need to sign up for Public Safety Power Shutoff alerts
Update your contact information or call 1-866-743-6589 during normal business hours.
Find out about potential Public Safety Power Shutoff at any other address.
Non-English support includes emergency information in 15 languages.
Get answers to common questions about alerts. PG&E may update the alerts FAQ at any time.
If you rely on power for medical needs, you may be eligible. We'll call, text and email before a PSPS.
Is your health or safety at risk if your electric or gas service is disconnected?