Self-Identified Vulnerable Program

If your health or safety would be at risk during an outage and you do not qualify for the Medical Baseline Program, we're here to help. You can get support by enrolling in our Self-Identified Vulnerable Program (SIV). Once enrolled, SIV status will stay on your account for one year. Enrollment can be easily extend upon expiration.  

Support includes:

• Proactive outreach and support during Public Safety Power Shutoffs (PSPS), major emergencies and multi-day outages
• Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications
• Extra notice before power is turned off due to nonpayment
• Increased levels of support for rebates, discounts, and other programs

You can self-enroll in the program by visiting My Account.

Step 1:

In the My Account Dashboard, scroll to Account settings and select Update your information.

Step 2:

In the Personal Information section, click Self-Identified Vulnerable. Then click Set Your SIV Status.

Step 3:

Select applicable options and click Save Changes..

If you have questions or need assistance enrolling, call 1-800-743-5000.