Urgent Alert

Family Electric Rate Assistance (FERA) program

Households of three or more can save on their electricity bill

Apply for a monthly discount through FERA.

The Family Electric Rate Assistance (FERA) program helps eligible customers pay their energy bill. Income-qualified customers get an 18% monthly discount on electric rates. Participants must be a household with three or more people. 

 

important notice icon Note: CARE and FERA share one application. If you do not qualify for FERA, we will check to see if you qualify for CARE. Learn more about CARE. In addition, other financial assistance resources and support are available.

Eligibility

Compare CARE and FERA income guidelines

*Income should be before taxes and based on current income sources. Valid through May 31, 2024.

Enrollment

Post-enrollment verification

Proof of income

Proof of income is not required when you apply for FERA.

  • You may be selected to provide income verification at any time.
  • If we do not hear from you by the date specified in the letter, your discount will be removed. 

Questions?

Email CAREandFERA@pge.com.

  1. Download the verification form and income document guide:
  2. To submit online, sign into your accountor 

Mail or fax the completed documents to:

PG&E CARE/FERA program
PO BOX 29647
Oakland, CA 94604-9647

Fax: 1-877-302-7563

Who is selected for high usage post-enrollment verification? 

  • Customers whose energy usage exceeds 400% of their Baseline Allowance three times in a 12-month period.
    • The California Public Utilities Commission requires that you participate in the Program High Usage Post-Enrollment Verification process.
  • You must submit documentation within 45 days of our request to verify your income. Failing to do so may result in the loss of your discount.

Follow these steps:
 

  1. Download a FERA high usage post-enrollment verification form: FERA High Usage Form (PDF)
    • Forms in languages other than English can be found in the drawers below.
  2. To submit it online, sign into your accountor

    Mail or fax the completed documents to:

    PG&E CARE/FERA program
    PO BOX 29647
    Oakland, CA 94604-9647

    Fax: 1-877-302-7563

Forms and guides

FERA resources

Scroll down to find the following PDF documents:

  • FERA enrollment print applications
  • FERA enrollment sub-metered tenants print applications
  • Other FERA print applications
  • Post-enrollment verification request forms
  • Post-enrollment verification forms for high usage
  • Guide to required income documentation
  • Understand your bill
  • Baseline allowance
  • Money-saving tips

Most forms are available in:

  • English
  • Large-print English
  • Español
  • 中文
  • Việt

 

Frequently asked questions

FERA program FAQ

Still can't find an answer to your question? Email CAREandFERA@pge.com.

  • The discount is applied for two years. If you are on a fixed income, the discount is applied for four years.
  • About three months before the discount expires, PG&E sends a letter and an application. If you still qualify under the current program guidelines at that time, you can reapply.

Proof of income is not required during the application process. However, we may randomly select you to provide income proof at a later date.

The discount will appear on the next bill you receive.

  • The phrase "FERA Discount" appears on the first page of your bill, under the "Your Enrolled Programs" heading.
  • The FERA Discount is also listed on the "Details of Electric Charges" section of your bill.

No. Each family must have a separate meter to receive the FERA discount.

  • We encourage you to reapply whenever your income situation changes.
  • Proof of income is required if you reapply within 24 months of being denied FERA benefits. 

 

Note: The income guidelines change each year in June. 

No. You may only participate in one of the two programs at any given time. You can apply for FERA when your income meets the FERA income guidelines.

No. You may only participate in one of the two programs at any given time. You can apply for CARE when your income meets the CARE income guidelines.

Call the FERA program at 1-877-660-6789 or send an email to CAREandFERA@pge.com.

Your income eligibility is based on current earnings of all persons living in your household.

  1. Add the total annual income for all people in your household.
  2. Check the income range on the income guidelines table to see if you are eligible for FERA.

 

Use only current and expected income for the next 12 months.

  • Your annual income calculation should not include income earned from prior employment.
    • If you and/or other members of your household have experienced job loss or decreased wages, you may now qualify.

 

Are you receiving UI or PUA payments?

Are you receiving Unemployment Insurance (UI) benefits or Pandemic Unemployment Assistance (PUA) payments under the Federal CARES act at the time of application? You can use your EDD award letter to calculate income based on how many weeks you are scheduled to receive payment.

 

Refer to the Maximum Benefit Amount since at the time of enrollment this should be the maximum amount you would be scheduled to receive.

Energy Savings Assistance

  • Are you enrolled in FERA?
  • Do you own or rent a house, apartment or mobile home that is five years or older?

You may qualify for the Energy Savings Assistance (ESA) program.

More resources and support

Additional discounts

Find information about discounts on phone and internet services.

Take the Home Energy Checkup

  • Take the 5-minute Home Energy Checkup.
  • Identify sources of wasted energy in your household.
  • Get a custom savings plan to lower monthly bills.

Budget Billing

Budget Billing is a free tool that averages your annual energy costs to help you manage your bills.

  • Level out monthly payments.
  • Offset high seasonal bills.