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1-877-660-6789

Are you looking for the CARE enrollment or renewal form?

Apply or renew

 Check if you qualify for CARE or FERA in under 2 minutes. Find out if you're eligible.

Ways to check my CARE status

Find out how to check if you're enrolled in CARE, your application or renewal status, and about post-enrollment verification.

Ways to check status

CARE eligibility

Find out if you qualify for CARE. 

Go to CARE eligibility

CARE enrollment or renewal

Learn how to enroll in or renew CARE. 

 

Learn about CARE enrollment

Learn about CARE renewal

 CARE post-enrollment verification (PEV) After enrolling in CARE, you may be randomly selected for PEV.
Get more information about PEV

 

 CARE forms and guides Review and download CARE documents.
Go to CARE forms and guides

 

 CARE frequently asked questions Find answers to your questions about the CARE process.
Go to the CARE FAQs

The California Alternate Rates for Energy (CARE) program provides a monthly discount of 20% or more on gas and 35% or more on electricity (compared to non-CARE bundled customers). 

 

See if you qualify based on:

  • Your income, or
  • Your enrollment in one of the qualifying public assistance programs

 Note: CARE and FERA share one application. If you do not qualify for CARE, we will check to see if you qualify for FERA. Learn more about FERA. In addition, other financial assistance resources and support are available.

Submit your application

By applying online

The online form takes only a few minutes to fill out.

  • No additional documentation is needed at the time of application.
  • Your answers are confidential.
Apply for CARE online

By mail or fax

PG&E CARE/FERA program
P.O. Box 29647
Oakland, CA 94604-9647

Fax: 1-877-302-7563

By email

Email the completed application to CAREandFERA@pge.com.

Write "CARE application" in the subject line. Remember to attach your application to the email.

More resources and support

Energy Savings Assistance (ESA)

Is your house at least five years old? Explore no-cost home energy improvements for income-qualified homes.

Apply for the ESA program

Medical Baseline

Do you rely on power for certain medical needs? You could qualify for more energy at the lowest price on your current rate.

Learn about Medical Baseline

Budget Billing

Budget Billing is a free tool that averages your annual energy costs to help you manage your bills.

  • Level out monthly payments.
  • Offset high seasonal bills.
Sign up for Budget Billing

Low-Cost Home Internet

Some Internet Service Providers (ISPs) offer discounted broadband plans for eligible customers, based on household income, participation in assistance programs, and more.

 

Call 1-844-926-4106 for more information about providers in your area.

Discounted phone service

You may qualify for discounted phone service. California LifeLine is based on your income level or program participation.

Visit California LifeLine