Urgent Alert

Power outage resources

We’re here to support you before, during and after outages

View or report current outages.

We do our best to prevent outages, but they can still happen at any time. For example, a tree branch could hit a powerline protected by Enhanced Powerline Safety Settings. We know it's hard to be without power. That's why we have support available to you before, during and after power outages.

 

Learn more about electric outages

Support before an outage

Emergency planning

Make sure you and your family are prepared by creating a plan.

Backup power resources

We offer different types of backup power options to reduce the impact of an outage.

211

Before an outage, call 211, text 'PSPS' to 211-211 or visit 211.org to learn how to prepare for one.

Medical and accessibility support

Get extra outage support if you rely on power for health or safety.

Support during and after an outage

Outage Center

Report an outage. View the outage map. Get the status of current planned and unplanned outages.

211

During an outage, find local resources and support.

Outage compensation

Get a potential payment for outages longer than 48 hours.

Customer protections

Financial support is available during and after disasters.

Submitting a claim

Understand our claims policy and process.

Public Safety Power Shutoff (PSPS) outages

Learn more about what a PSPS outage looks like and how to prepare for one. 

Health and accessibility support

During a PSPS, we work with our partners to provide accessible transportation, hotel discounts and meal replacements.

Community Resource Centers

We open Community Resource Centers during a PSPS to provide a safe place for you to access basic resources.

Update your contact information

Sign in to your account and update your phone number and email address. Receive important alerts to stay safe and informed.

Watch our video to learn why it’s important or access the audio descriptive version

More outage resources and safety information

Safety

Your safety is our top priority.

Safety Action Center

Learn how to create an emergency plan to help keep you and your family safe.

Wildfire safety progress map

We're working to keep communities safe from wildfires. Learn about wildfire safety work in your area and see which support programs you may qualify for.