©2025 Pacific Gas and Electric Company
IMPORTANT
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We do our best to prevent outages, but they can still happen at any time. For example, a tree branch could hit a powerline protected by Enhanced Powerline Safety Settings. We know it's hard to be without power. That's why we have support available to you before, during and after power outages.
Support before an outage
Emergency planning
Make sure you and your family are prepared by creating a plan.
Backup power resources
We offer different types of backup power options to reduce the impact of an outage.
211
Before an outage, call 211, text 'PSPS' to 211-211 or visit 211.org to learn how to prepare for one.
Medical and accessibility support
Get extra outage support if you rely on power for health or safety.
Support during and after an outage
Outage Center
Report an outage. View the outage map. Get the status of current planned and unplanned outages.
Outage compensation
Get a potential payment for outages longer than 48 hours.
Customer protections
Financial support is available during and after disasters.
Public Safety Power Shutoff (PSPS) outages
Learn more about what a PSPS outage looks like and how to prepare for one.
Health and accessibility support
During a PSPS, we work with our partners to provide accessible transportation, hotel discounts and meal replacements.
Community Resource Centers
We open Community Resource Centers during a PSPS to provide a safe place for you to access basic resources.
Update your contact information
Sign in to your account and update your phone number and email address. Receive important alerts to stay safe and informed.
Watch our video to learn why it’s important or access the audio descriptive version.
More outage resources and safety information
Safety Action Center
Learn how to create an emergency plan to help keep you and your family safe.
Wildfire safety progress map
We're working to keep communities safe from wildfires. Learn about wildfire safety work in your area and see which support programs you may qualify for.
©2025 Pacific Gas and Electric Company