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211

Connecting you to power outage and emergency resources

Get local support with 211—a no-cost, live service.

Visit 211.org

Overview

Emergencies and power outages can happen at any time—and they can be hard to manage alone. That's why we've partnered with the California 211 Providers Network. When you explain your situation to a 211 Care Coordinator, they'll make sure you're prepared, supported and safe.

To get connected to live staff:

What is 211?

The California 211 Providers Network connects you with live agents. They listen to your situation, help you create a preparedness plan and refer you to local resources and programs. This is a no-cost service available 24/7 in more than 150 languages. Get prepared and stay safe with 211's free, personalized information and services. 211 helps:

  • Prepare a safety package
  • Find backup power programs
  • Coordinate accessible transportation
  • Find low-cost hotel stays
  • And much more

How 211 can help

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Designed to make outages as low-impact as possible, 211:

  • Is available via call whenever you need them
  • Is available for free to everyone, regardless of income
  • Connects you with live, knowledgeable staff for personalized support
  • Is available in over 150 languages—this includes services for the deaf or hard of hearing
  • Includes a screening process, which will assess your:
    • Household needs (like electrical or transportation requirements)
    • Eligibility for PG&E support programs

To get you ready for a potential event, 211:

  • Will help you build outage and emergency plans
  • Will help create a customized emergency preparedness package with tailored solutions to fit your unique household needs
  • Will confirm you receive outage alerts—if you don't receive them, a Care Coordinator will sign you up for outage alerts in your preferred communication method and language
  • Can assist with programs such as:

During any outage, 211 can:

  • Share updates on the status of an outage
  • Provide guidance on ways to manage outage impacts
  • Review how your outage plan worked after the outage is over. Are any updates needed?

During a Public Safety Power Shutoff (PSPS), 211:

  • Checks in on customers who have developed outage plans with 211
  • Informs customers of available Community Resource Centers
  • Informs customers of available hotel discounts, food banks and accessible transportation

211 can help vulnerable customers enroll in the following PG&E financial programs:

Referral services are also available to more resources, including:

  • Recovery needs (i.e., food pantries, employment assistance)
  • Mental health services
  • Care coordination for additional support via 211

Make an appointment with 211 Care Coordination Services

Make an appointment with your county's 211 Care Coordinator using the link below. A 211 Care Coordinator will listen to your needs. They'll speak with you about how to best prepare and stay safe during outages and Public Safety Power Shutoffs.

Schedule an appointment with 211 now

More outage and safety resources

Community Resource Centers

Community Resource Centers (CRC) provide support to customers during a Public Safety Power Shutoff (PSPS).

Find a CRC near you

Emergency planning

Keep yourself and your family safe by preparing for unexpected events.

Get tips on emergency planning

Resources for access and functional needs

Build your outage plan with PG&E resources and programs.

Get accessible resources for your outage plan