To qualify, you must meet the following criteria:

• You are a PG&E electric residential customer. Enrollment in programs such as CARE or Medical Baseline Allowance does not impact eligibility.
• Your PG&E residential account is in good standing at the time of the outage and at the time PG&E issues payment (typically 45-60 days after the event).
• You experienced a power outage for 48 consecutive hours or longer during a major weather-related event.
• The extended outage is the result of a major weather-related event that caused significant damage to PG&E’s electric distribution system.

If you are eligible, you do not need to apply. We will send payments directly to you.

Questions? Contact the extended outage line at 1-888-743-4743 to speak with a representative.

 Note: If you have multiple residences, such as a primary residence and a vacation home, you can receive a Storm Inconvenience Payments for each location that experienced a storm-related outage lasting more than 48 hours.

Who is not eligible?

You are not eligible to receive a Storm Inconvenience Payment if:

• You are a business, agricultural, multi-family building common areas or any other non-residential account, including streetlights.
• Your PG&E account is inactive on the days you were impacted.
• The power outage you experienced was less than 48 consecutive hours.
• The power outage was due to a Public Safety Power Shutoff or a natural disaster, such as an earthquake or wildfire.
• You live in an area where access to PG&E electric facilities was blocked due to mudslides, road closures, or other issues.
• Your equipment prevented PG&E from restoring your power and extended your outage.

PG&E issues Storm Inconvenience Payments in increments of $25, with a $100 maximum payment per storm. Payment levels are based on the length of your outage:

• 48 to 72 hours: $25
• 72 to 96 hours: $50
• 96 to 120 hours: $75
• 120 hours or more: $100

Payments will be issued to the person whose name is on the PG&E account. Due to the increase in severity and frequency of winter storms, payments may be delayed beyond the typical 45–60-day payment processing period.