Relief for Energy Assistance through Community Help (REACH)

In 2026, PG&E committed an additional $50 million to extend bill assistance programs, including PG&E REACH and Match My Payment. In 2025, these PG&E programs helped nearly 64,000 customers help manage past-due energy bills.

More about the PG&E REACH program

For 42 years, the PG&E REACH program has helped low-income families maintain energy services in times of hardship. PG&E contracts with Dollar Energy Fund (DEF) to process customer applications for the PG&E REACH program. REACH provides an energy credit (applied directly to your PG&E bill) up to $800 towards the past due portion of the bill. Funding is provided on a first-come, first-served basis and is subject to availability.

To be eligible for assistance from the REACH program you must:

• List the main customer of record (applications with secondary customer names will be denied)
• Have received either a 15-day or a 48-hour disconnection notice 
• Not have received REACH assistance within the same calendar year
• Have household income that does not exceed the REACH income guidelines, which are currently at or below 200% of the federal poverty level (FPL)

 Note: 

• The same income guidelines are used for the CARE program. Review those guidelines on the CARE Program.
• Customers who are enrolled in the Arrearage Management Plan (AMP) are not eligible for REACH assistance. 
• This is not an all-inclusive list and is subject to periodic modifications. All guidelines are established by the REACH program.

REACH Customer Application Process:

1. Apply online at Dollar Energy Fund website.
2. View application status, approval details, and award amounts at MyStatus 2026 - Dollar Energy Fund, Inc.
3. If you need additional assistance, find an agency in your county to contact.

Shutoff for nonpayment is a last resort

Here's how PG&E works with its customers to avoid the disconnection of service.

Customer outreach process before service shutoff

We know it can be hard to pay your bill when money is tight. Please call us as soon as you think you may have trouble making a payment so we can work with you. Service shutoff is a last resort. We only consider shutting off service after 55 days of trying to work with you to resolve your past-due balance.

 Note: Customers are encouraged to enroll in assistance programs at any point in the process.

Donate to REACH and help low-income families in crisis

The REACH program is funded through generous donations from individuals, PG&E employees, and Pacific Gas and Electric Company (PG&E).

To donate to the REACH program and help low-income families in your community, you can make a one-time contribution or set up monthly donations.

• To make a one-time tax-deductible donation online, visit Dollar Energy Fund.
• To make monthly donations, use the form below.

If you need help completing this form, please call 1-877-660-6789.

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