What is the REACH program?

The Relief for Energy Assistance through Community Help (REACH) program helps low-income families pay for energy during a crisis.

• REACH provides an energy credit for up to $500 based on the past due bill.
  
  • Energy credit support is subject to funding availability.

Who funds the REACH program?

The nonprofit organization Dollar Energy Fund runs the REACH program.

• Dollar Energy Fund operates 170 offices in Northern and Central California.
  

Who is eligible for REACH?

To be eligible for REACH, a customer must:

• Have a residential account with a utility company 
  • Account must be in the name of an adult living in the household
• Have a past due balance of no more than $500
  • If your past due balance is more than $500 at the time your application is reviewed, your application will be denied
• Have received either a 15-day or a 48-hour disconnection notice
• Not have received REACH assistance within the past 12 months
• Not have income that exceeds the REACH income guidelines
  • REACH income guidelines are currently up to 200% above the federal poverty guidelines
  • The same income guidelines are used for the CARE program

 Note: This is not an all-inclusive list. It is subject to changes from time to time. All guidelines are established by the REACH program.

Shutoff for nonpayment is a last resort

Here's how PG&E works with its customers to avoid the disconnection of service.

 Note: Customers are encouraged to enroll in assistance programs at any point in the process.

Donate to REACH and help low-income families in crisis

Supports California's low-income families in crisis. Donate to REACH as a one-time contribution or set up monthly donations:

• To make a one-time tax-deductible donation online, visit Dollar Energy Fund.
• To make monthly donations, use the form below.

If you need help completing this form, please call 1-877-660-6789.

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