Urgent Alert

Relief for Energy Assistance through Community Help (REACH)

Financial help for low-income families in crisis


What is the REACH program?


The Relief for Energy Assistance through Community Help (REACH) program helps low-income families pay for energy during a crisis.

  • REACH provides an energy credit for up to $1,000 based on the past due bill.
    • Energy credit support is subject to funding availability.


Who is eligible for REACH?

To be eligible for REACH, a customer must:

  • Have a residential account with a utility company 
    • Account must be in the name of an adult living in the household
  • Have a past due balance of no more than $2000
    • If your past due balance is more than $2000 at the time your application is reviewed, your application will be denied
  • Have a past due balance, have received a 15 day or 48 hour disconnection notice, or have been disconnected,
  • Not have received REACH assistance within the past 12 months
  • Not have income that exceeds the REACH income guidelines
    • REACH income guidelines are currently up to 200% above the federal poverty guidelines
    • The same income guidelines are used for the CARE program


important notice icon Note: This is not an all-inclusive list. It is subject to changes from time to time. All guidelines are established by the REACH program.


Complete the following steps to enroll in REACH


  1. Find an agency in your county to contact.
  2. If there is no agency in your county to contact, apply online at www.dollarenergy.org/MyApp.


Shutoff for nonpayment is a last resort

Here's how PG&E works with its customers to avoid the disconnection of service.

important notice Note: Customers are encouraged to enroll in assistance programs at any point in the process.

Apply for Vulnerable Customer Status

Does a service shutoff risk your life or health?

Arrange more time to pay

Having trouble paying your bill on time or in full? Set up a payment arrangement to extend your due date.


Donate to REACH and help low-income families in crisis


Supports California's low-income families in crisis. Donate to REACH as a one-time contribution or set up monthly donations:

  • To make a one-time tax-deductible donation online, visit Dollar Energy Fund.
  • To make monthly donations, use the form below.


If you need help completing this form, please call 1-877-660-6789.


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