Urgent Alert

Report an issue

Contact information for situations that pose no risk to life or limb

emergency alert icon  If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. 

emergency alert icon  If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.

Report energy theft

Stealing energy is a crime. It also creates deadly fire and safety hazards.

Use the Report It app

Use the app to report:


  • Trees or vegetation near powerlines
  • Problems with PG&E equipment
  • Non-emergency safety concerns

Report electric outages

Tools and tips to report electric outages, including PG&E's outage map.

Report a streetlight issue

Problem with a streetlight? Fill out our online form to report one or more streetlight issues.

Report a scam

Protect your home or business by being aware of utility scams.

Vegetation management

Learn how we keep vegetation away from powerlines to prevent wildfires and ensure reliable power.

More information on reporting issues

Call 811 before you dig

Call 811 or visit california811.org at least two business days before you dig or plant.

Outage preparedness and support

Stay prepared for power and gas outages and get support.


Get information about gas and electrical safety in your home, yard, business and more.

Power Quality

Explore power quality problems.

Voltage problems

If you're experiencing a voltage issue, call PG&E Customer Service at 1-877-660-6789.