Urgent Alert


Protect your home or business by being aware of utility scams

PG&E will never ask for your financial information over the phone.

Be aware of ongoing telephone and email scams

If you’ve received a suspected scam phone call or email, contact PG&E.

Report a scam callSubmit a Telephone Scam Report Form
Report a scam email: Email us at ScamReporting@pge.com

PG&E customers report telephone scams with calls that show PG&E on the caller ID 1-800-743-5000. Or, the caller may falsely claim to represent PG&E.

Fraudulent calls may include:

  • Telling customers their bill is past due and that power will be shut off within the hour unless payment is made immediately.
  • Asking for payment to PG&E be made with a gift card, MoneyPak® Card or through a payment app such as Venmo or Zelle®. NOTE: To review PG&E's authorized methods of payment, visit Ways to pay.
  • Asking for your PG&E account number, login or Social Security number to understand your energy usage while attempting to sell you a service or provide an energy evaluation. Vendors do not need this information to get your usage data. PG&E offers the Share My Data program for vendors to get usage data only (not personal information), with your permission.
  • Telling customers they are entitled to a PG&E refund and/or discount, a federal tax refund, or owe past-due balances to PG&E. The caller will attempt to obtain your PG&E account number and other personal information.
  • Claiming a power shutoff is imminent and asking for personal information to determine if customer’s address will be impacted.
  • Claiming to represent a PG&E initiative so they can sell a product or gain entrance to your home.

Be aware that scammers can disguise their true phone numbers or simply claim to be from PG&E. PG&E is not making these calls.

WE NEVER ASK FOR YOUR FINANCIAL INFORMATION OVER THE PHONE. False financial requests like this should be treated as scams.

PG&E Corporate Security Department reviews each scam complaint for any viable investigative leads.


Take action against caller ID scams

If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 1-833-500-SCAM (1-833-500-7226).

Submit a Telephone Scam Report Form

Scams targeting Hispanic business customers
Report telephone scams warning that electric service will be disconnected unless the business makes a payment through a prepaid cash card such as the Green Dot card. PG&E is not making these calls. We never ask for an immediate payment with a prepaid cash card over the phone or in person. False financial requests like this should be treated like scams.

PG&E customers report receiving suspicious emails that appeared to be bills sent by PG&E. These bills are fictitious and should be treated like scams.

If you receive a suspected scam email, email: ScamReporting@pge.com.

It’s true! Later this year, new features will be added to your online PG&E account, including:

  • Stronger security
  • Easier password resets
  • Personalized insights into your energy usage, rates and savings

The first time you sign into the new site, you'll need to verify your identity by getting a phone call or text message from us.

You may have received an email message regarding this change. To help show the email is from PG&E, we've posted samples here:

PG&E Existing Online Account User

PG&E Existing Account Holder

How to spot energy scams

Find out about common utility scams and what to do if you experience one.

Scam safety tips

Guard against potential loss from scams.

Safeguard personal information and credit card numbers

Avoid giving information out over the phone. If you gave someone your credit card or checking account information over the phone, report it to the credit card company or bank and law enforcement.

Beware of emails requesting your personal information

PG&E takes your security very seriously. We do not email anyone requesting that they provide personal information without first logging into your online PG&E account or calling us.

Call PG&E

if you're concerned about the legitimacy of a call about a past due bill, service request or request for personal information.

Ask for identification

Before letting anyone who claims to be a PG&E representative in, ask for identification. PG&E employees always carry their identification and are always willing to show it to you.

Call the PG&E Customer Service line

1-833-500-SCAM (1-833-500-7226)

If a person claiming to be an employee shows identification and you still feel uncomfortable. We will verify an appointment and/or the presence of PG&E in the community. If you still feel threatened, notify local law enforcement.

Scheduled visit confirmation

You will receive an automated or personal call from a gas service representative from PG&E prior to a scheduled visit.

More on scams

PG&E Currents

Recognize signs of a scam to avoid falling victim to utility scams.