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Language & assistive services

Language translation services, accessibility services and alternative formats

Access translated information

 

Request translated energy statements

To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:

  1. Sign into your online account.
  2. Scroll down to "Language" box.
  3. Choose your preferred language.
  4. Click "Save Changes."

 

General information

Information about PG&E services is available in:

Note: When calling, please ask for translation services.

Access assistive resources

 

We provide help for our customers who:

  • Are deaf
  • Are hard of hearing
  • Are blind or low vision customers
  • Have a speech disability
  • Who seek support in American Sign Language (ASL)

For TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services contact California Relay Service at 7-1-1.

 

Get Braille appliance markings

  • Install 'Braille points' on appliances. Braille points make cooking and adjusting household controls safer and easier for our blind and low vision customers.
  • Braille points are special reference marks that can attach to dials on appliances such as: 
    • Ovens
    • Thermostats
    • Other household controls
  • To make an appointment for Braille appliance markings, call 1-800-743-5000.

Receive PG&E statements in Braille

Blind or low vision customers can request monthly PG&E energy statements in Braille.

Your Braille PG&E statement:

  • Provides information about energy usage, billing dates and amount due.
  • Includes information comparing your current monthly usage to the previous monthly usage.
  • Typically arrives a week later after the printed statement.
  • Doesn't include late notices and other legal announcements.

To sign up for the Braille program, call the PG&E customer service line at 1-800-743-5000.

 

You may also receive your PG&E statements in large print or in CD audio format

To sign up, call the PG&E customer service line at 1-800-743-5000.

 

Other print materials

You can request any PG&E print material in Braille, large print or audio by calling the PG&E customer service line at 1-800-743-5000.

Download money-saving information in large-print format

  • Find the program name.
  • Follow the appropriate link.
  • To read the information, Adobe Acrobat Reader must be installed on your computer.
  • To download the software, visit Adobe Acrobat Reader DC.

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English:

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English:

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中文:

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