Urgent Alert

Schedule an appointment

Manage your gas and electric service. Schedule appointments for home appliances.

Start or stop service to a home

Are you moving in or out of a residence? Use our online service request.

Start or stop service to a business

Are you moving your business? Use our online service request to change your services.

Schedule a pilot light appointment

Do you need us to safely turn off or re-light an appliance pilot light?

More on service requests

Start electric services with Community Choice Aggregation (CCA)

Cities and counties can buy or generate electricity from CCAs for residents and businesses in their communities.

PG&E's service guarantees

Understand how we manage everything—from missed appointments to emergencies.

Use the Report It app

Use the app to report:

  • Trees or vegetation near powerlines
  • Problems with PG&E equipment
  • Non-emergency safety concerns

Home building and renovation services

Are you installing a new gas or electric service or changing an existing one? We offer step-by-step tools and resources to help you through the process.

More about PG&E services

One-time access

Access a limited set of PG&E services, including making a payment online. No username or password is required.

Mobile home park bill services

Are you the owner of a mobile home park with PG&E-owned master meters? Sign up for our bill calculation service.

Find assistive services

Get assistance for deaf, hard of hearing, visually impaired customers and customers who have a speech disability.