PEV for CARE and FERA participants
On this page:
- What is post-enrollment verification?
- How do I complete post-enrollment verification?
- Where can I download a PEV form?
- How do I submit PEV documents?
What is post-enrollment verification (PEV)?
We do not require you to submit proof of eligibility when you apply for CARE or FERA. However, you may be required to verify your eligibility after enrollment. This is called post-enrollment verification (PEV).
Ways to verify your eligibility:
- Provide a letter showing that you or someone in your household participates in one of the qualifying public assistance programs.
OR - Provide proof of household income.
OR - If no one in your household participates in a qualifying public assistance program, and no one in your household has any income, submit a completed Affidavit of Zero Income form with your completed PEV form.
Important: If we do not hear from you by the date specified in the email or letter, your discount will be removed.
How do I complete post-enrollment verification?
There are two ways to complete this verification—online or by downloading the forms:
Complete your PEV form online
1. Find the CARE or FERA PEV letter or email from PG&E.
You must submit your forms by the due date indicated in the letter or email. Can't meet the deadline? Contact us at CAREandFERA@pge.com.
2. Create or log into your pge.com account.
Go to pge.com. Select the Sign In button to access your account. If you don't have a pge.com account, you'll be prompted to create one.
3. Find and select the link to the PEV form.
The link to the PEV form should be easy to find in an alert bar at the top of your dashboard.
4. Fill out all required fields and confirm your information.
Once you've filled out all required fields, select Next. You will be prompted to review and verify your information.
5. Upload your documents.
Simply drag or drop your documents or use the Upload Files link. You can take photos of the documents with your cell phone and upload them as jpegs. Select Next.
6. Complete a final review and submit.
You can log into your account and check the status of your post-enrollment verification by selecting the alert notification.
Download, complete and sign your PEV forms
1. Download the PEV forms.
Forms are available in various languages.
High usage participants require the high usage PEV form. Learn more about high usage PEV.
2. Complete and sign the form.
- List all household members, including you, other adults and children.
- If anyone receives public assistance, include all members but only provide proof for the individual in the program.
- If no one receives public assistance or has income, submit a completed Affidavit of Zero Income form with your PEV form.
3. Submit your PEV forms.
You can submit your documents in the following ways:
- By mail or fax
- By email
Still have questions? Review "How to Submit Your CARE or FERA Program Eligibility Verification" (PDF) or watch the video below.
Note: If you are viewing this on an iPhone in full screen mode, some features may not work.
Where can I download a PEV form?
Download the CARE PEV form (PDF, English)
Download the FERA PEV form (PDF, English)
Forms in languages other than English can be found below.
High usage participants: Find forms for high usage PEV
- English, CARE Post-Enrollment Verification Request Form (PDF)
- English, Large-Print CARE Post-Enrollment Verification Request Form (PDF)
- 中文, CARE Post-Enrollment Verification Request Form (PDF)
- Español, CARE Post-Enrollment Verification Request Form (PDF)
- Việt, CARE Post-Enrollment Verification Request Form (PDF)
- English, FERA Post-Enrollment Verification Request Form (PDF)
- English, Large-Print FERA Post-Enrollment Verification Request Form (PDF)
- Español, FERA Post-Enrollment Verification Request Form (PDF)
- 中文, FERA Post-Enrollment Verification Request Form (PDF)
- Việt, FERA Post-Enrollment Verification Request Form (PDF)
How do I submit the PEV documents?
Download "How to Submit Your CARE or FERA Program Eligibility Verification" (PDF), or follow the instructions below.
If you see a red alert banner when you sign in:
- Select the "action is required" link in the banner.
If you DON'T see a red alert banner when you sign in:
- Go to the My Account dashboard.
- Under "Payments," select "All payment tasks."
- Select "Assistance programs."
- Under "CARE/FERA," select "Learn more about CARE/FERA and apply."
- Under "Verify your income," select "Income Verification Process."
More resources and support
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