PEV for CARE and FERA participants
On this page:
- What is post-enrollment verification?
- How do I complete post-enrollment verification?
- Where can I download a PEV form?
- How do I submit PEV documents?
What is post-enrollment verification (PEV)?
We do not require you to submit proof of eligibility when you apply for CARE or FERA. However, you may be required to verify your eligibility after enrollment. This is called post-enrollment verification (PEV).
Ways to verify your eligibility:
- Provide a letter showing that you or someone in your household participates in one of the qualifying public assistance programs.
OR - Provide proof of household income.
OR - If no one in your household participates in a qualifying public assistance program, and no one in your household has any income, submit a completed Affidavit of Zero Income form with your completed PEV form.
Important: If we do not hear from you by the date specified in the email or letter, your discount will be removed.
How do I complete post-enrollment verification?
There are two ways to complete this verification—online (quickest) or by downloading the forms:
Complete your PEV form online
1. Find the CARE or FERA PEV letter or email from PG&E.
You must submit your forms by the due date indicated in the letter or email.
2. Create or log into your online account.
Go to My Account by selecting the Sign In. If you don't have a pge.com account, you'll be prompted to create one.
3. Find and select the link to the PEV form.
The link to the PEV form should be easy to find in an alert bar at the top of your dashboard.
4. Fill out all required fields and confirm your information.
Once you've filled out all required fields, select Next. You will be prompted to review and verify your information.
5. Upload your documents.
Simply drag or drop your documents or use the Upload Files link. You can take photos of the documents with your cell phone and upload them as jpegs. Select Next.
6. Complete a final review and submit.
You can log into your account and check the status of your post-enrollment verification by selecting the alert notification.
Download, complete and sign your PEV forms
1. Download the PEV forms.
Forms are available in various languages.
High usage participants require the high usage PEV form. Learn more about high usage PEV.
2. Complete and sign the form.
- If someone in your home gets public assistance: Write down only that person's name. Send proof that they are in the program.
- If no one in your home gets public assistance: Write down everyone who lives with you, including yourself. Next to each name, write how much money that person makes.
- If no one receives public assistance or has income: Fill out the Affidavit of Zero Income form and sign it. Send it with your signed PEV form.
3. Submit your PEV forms.
You can submit your documents in the following ways:
- By mail or fax
- By email
Still have questions? Review "How to Submit Your CARE or FERA Program Eligibility Verification" (PDF) or watch the video below.
Note: If you are viewing this on an iPhone in full screen mode, some features may not work.
Where can I download a PEV form?
Download the CARE PEV form (PDF, English)
Download the FERA PEV form (PDF, English)
Forms in languages other than English can be found below.
High usage participants: Find forms for high usage PEV
- English, CARE Post-Enrollment Verification Request Form (PDF)
- English, Large-Print CARE Post-Enrollment Verification Request Form (PDF)
- 中文, CARE Post-Enrollment Verification Request Form (PDF)
- Español, CARE Post-Enrollment Verification Request Form (PDF)
- Việt, CARE Post-Enrollment Verification Request Form (PDF)
- English, FERA Post-Enrollment Verification Request Form (PDF)
- English, Large-Print FERA Post-Enrollment Verification Request Form (PDF)
- Español, FERA Post-Enrollment Verification Request Form (PDF)
- 中文, FERA Post-Enrollment Verification Request Form (PDF)
- Việt, FERA Post-Enrollment Verification Request Form (PDF)
How do I submit the PEV documents?
Download "How to Submit Your CARE or FERA Program Eligibility Verification" (PDF) for detailed instructions, or follow the steps below.
You have a few options — pick whichever is best for you. The fastest and most secure way is to upload your documents online. You can also send them by mail, email, or fax.
Here's how each one works:
If you see an alert banner when you sign in:
- Select the "action is required" link in the banner.
If you DON'T see an alert banner when you sign in:
- Go to the My Account dashboard.
- Under "Payments," select "All payment tasks."
- Select "Assistance programs."
- Under "CARE/FERA," select "Learn more about CARE/FERA and apply."
- Under "Verify your income," select "Income Verification Process."
More resources and support
Energy Savings Assistance (ESA)
Is your house at least five years old? Explore no-cost home energy improvements for income-qualified homes.
Medical Baseline
Do you rely on power for certain medical needs? You could qualify for more energy at the lowest price on your current rate.
Budget Billing
Budget Billing is a free tool that averages your annual energy costs to help you manage your bills.
- Level out monthly payments.
- Offset high seasonal bills.
Low-Cost Home Internet
Some Internet Service Providers (ISPs) offer discounted broadband plans for eligible customers, based on household income, participation in assistance programs, and more.
Call 1-844-926-4106 for more information about providers in your area.
Discounted phone service
You may qualify for discounted phone service. California LifeLine is based on your income level or program participation.