Electric time-of-use statement: Page 2

Snapshot of an energy statement with different sections indexed

10. Important phone numbers: Provides customer service phone numbers

If you prefer not to use our convenient online options, you can call us any time for service requests, general questions and billing information. Customer service is available in a broad array of languages, including Spanish, Cantonese, Mandarin, Vietnamese. For languages not listed above, please call 1-800-743-5000 to be directed to customer service in your language.


11. Rules and Rates: Learn about the rules for disputing charges

We’re committed to working with you. However, if you do have a dispute with PG&E, our regulators have set rules to help protect you. Learn more about those rules here.


12. Important definitions: Key terms you should know

This section provides key terms used by PG&E and our regulators with definitions that can help you understand your bill. You can find a complete list of these key terms online.


Visit definitions


13. Your electric charges breakdown: Line items on your electric bill

Your electric bill is composed of many parts. You can find a complete list of key terms and their definitions online.


 Visit definitions


14. Update my information: Please let us know if your information changes

In case of an outage, service issue, or other concern, it’s important that PG&E has your current contact information. Please let us know if your information changes.


15. Ways to pay: You have many options to pay your PG&E bill

Paying your energy bill should be hassle free. That’s why we offer several, convenient ways for you to pay your PG&E bill, from online and automatic deduction to phone and in person.


Learn more about ways to pay

To know other aspects of your bill, read:

Electric time-of-use statement: page 1
Electric time-of-use statement: page 3