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Gas meter maintenance work
Over the next few years, we are conducting important gas-meter maintenance work throughout our service area. This work involves replacing a device that is attached to the gas meter. The device transmits gas usage back to PG&E’s secure network. We are doing this work to ensure we can continue to provide accurate and timely bills to our customers.
- Work will be conducted at no cost to the customer.
- PG&E crews will perform this work.
- Work will take 30 minutes or less to complete.
- Gas service should not be interrupted.
- Safe and clear access to the meter is needed. If we cannot access the meter, please call 1-866-743-0263 to set up an appointment.
Is this work related to a safety issue?
This work is not due to a safety issue. It is important maintenance work we are doing to ensure customers continue to receive timely and accurate bills.
Do I need to be home for the work to be completed?
You do not need to be home for this work. However, we do ask that you remove any obstructions such as locked gates and unrestrained dogs. If we cannot access your meter, please call 1-866-743-0263 to set up an appointment.
Is this work necessary, and if so, why?
Yes, this important maintenance work is necessary for our equipment to continue to work properly. It will ensure we can continue to provide customers with accurate and timely bills.
How will this work affect my PG&E bill?
In some instances, the device on the gas meter may stop communicating with PG&E’s secure network. If this happens, the gas meter will continue to accurately record gas usage. However, customers may receive a bill with estimated gas usage or a delayed bill that includes more than one month of gas usage. Once the device is replaced, regular billing will resume.
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