What is AMP?
You may have experienced hardships during the pandemic, so we're here to help. We offer a variety of financial assistance programs, including AMP—a debt forgiveness plan for eligible residential customers.
Get up to $8,000 in unpaid balance forgiven, if you are eligible for AMP.
Who is eligible for AMP?
Residential customers who:
- Are enrolled in California Alternative Rates for Energy (CARE) or Family Electric Rate Assistance Program (FERA).
- Owe at least $500 or more on their gas and electric bill OR (for gas-only customers) owe at least $250 or more on their gas bill.
- Are more than 90 days past due.
- Have been a PG&E customer for at least six consecutive months.
- Have made at least one on-time payment.
Note: Net energy metering (NEM), master-metered customers and master-metered customers with sub-metered tenants are currently not eligible to participate in AMP.
How to enroll in AMP
Apply for AMP online
Step 1: Log in to your PG&E account online to find out if you qualify
Step 2: If you are eligible, select "See how to enroll"
Step 3: AMP eligible customers can apply online through our automated enrollment service
Step 4: Once approved, you will receive a customer notification confirming your enrollment
Apply for AMP by calling
Step 1: Call us at 1-800-743-5000. Our automated service will inform you if you are eligible for the Arrearage Management Plan (AMP).
Step 2: Eligible customers can apply by phone through our automated enrollment service OR be transferred to a Customer Service Representative (CSR) to walk you through our program and application process.
Step 3: Once approved, you will receive a customer notification confirming your enrollment.
Step 1: Log in to your PG&E account
Step 2: Select “View your Arrearage Management Program” located on the left side of your PG&E account dashboard
Step 3: Once selected, your current AMP enrollment details will display in the enrollment detail table
12 on-time and in-full monthly payments are needed to qualify for the full AMP forgiveness.
You can miss up to two payments, but they cannot be two months in a row. As long as you make up the payment on the next billing due date with an on-time payment of both the current bill and the missed payment(s), you will remain in the program.
Missing two payments in a row will cause you to be removed from the program.
There is no impact to the amounts already forgiven but you will be unenrolled from the program.
Yes, the maximum amount eligible for AMP forgiveness is $8,000. If your outstanding balance exceeds $8,000, the remaining balance will be considered an overage. The overage will be "held" separately until the end of the AMP enrollment.
Your outstanding balance not forgiven by AMP will be deferred until AMP completion or unenrollment. Once you have completed the 12-month AMP enrollment or have been unenrolled from AMP, any outstanding balance is due on your next billing cycle.
No. Any new charges issued on or after AMP enrollment are your responsibility to pay and cannot be added to your AMP-forgiven amount.
Per the rules of the program, customers must wait 12 months after their last AMP-enrolled payment to re-enroll.
Yes, but you can only be on one payment plan at a time. Your existing pay plan will be cancelled prior to AMP enrollment.
Yes, CCA customers are eligible to participate if they meet the qualifications listed above under "Who is eligible?" and their CCA has agreed to participate. If your CCA is participating then both your PG&E charges and your CCA balances will be eligible for the program.
If your CCA is not offering AMP, then only PG&E's charges will be eligible for forgiveness. The charges from your CCA do not qualify for this program.
To learn more, contact your CCA provider.
Yes, but only partially. Electric Service Provider's (ESP) electricity commodity charges are not included in the AMP eligibility calculations.
Yes, you can participate in REACH and LIHEAP. Any financial assistance payments (pledges) from the LIHEAP program would be applied to current charges while enrolled in AMP.
No. Your LIHEAP payments apply only to current and future charges. If you are enrolled in AMP, your LIHEAP payments cannot be applied to any debt amount eligible for AMP debt forgiveness.
More longer-term financial assistance programs
California Alternate Rates for Energy Program (CARE)
Get a monthly discount on your energy statement.
Family Electric Rate Assistance Program (FERA)
Get a monthly discount on your electric bill, If you live in a household of three or more people.
Medical Baseline Program
Help for residential customers who depend on power for certain medical needs.