Wildfire safety

It is important that PG&E has your current contact information so you can be notified when a PSPS could impact your home or business. Visit pge.com/mywildfirealerts or call 1-866-743-6589 to update your contact information.

PG&E is hosting a series of online webinars for anyone interested in learning more about our Community Wildfire Safety Program. These virtual gatherings allow community members to learn more about wildfire safety and emergency preparedness, meet with PG&E representatives, ask questions and share feedback.

Visit pge.com/psps for frequently asked questions and helpful resources to help you prepare for PSPS.

We know that a PSPS can have a significant impact on our customers and communities. We will only turn on the power when it safe, so we encourage you to prepare for outages that could last several days. We can help you prepare. Visit Outage Readiness or safetyactioncenter.pge.com for tips.

With the increased wildfire threat our state faces, PG&E is enhancing and expanding our efforts to reduce wildfire risks and keep our customers and communities safe. Our Community Wildfire Safety Program includes short-, medium- and long-term plans to make our system safer.

Do you depend on electricity for your medical needs?
PG&E’s Medical Baseline program provides additional energy at the lowest price for gas and electric customers who are dependent on life-support equipment and/or require special heating or cooling needs for certain medical conditions.

Medical Baseline customers also receive extra outreach during a PSPS, which may include additional notifications, phone calls or a door knock to ensure they're aware and can make preparations to stay safe.

Apply for the Medical Baseline Program online at pge.com/medicalbaseline or by calling 1-800-743-5000.

We understand how disruptive it is for our customers to be without power, so we encourage all customers to plan for an emergency and to be prepared for any extended outages due to extreme weather or natural disasters. To help you plan, PG&E provides information about backup power solutions, how to purchase them, and how to operate them safely at pge.com/backuppower.

Those who are not PG&E account holders can receive PSPS event notifications by ZIP Code. This is especially useful for tenants, caretakers, travelers, parents of school-age children and other non-account holders. The system allows you to select the ZIP Code(s) that you want to receive PSPS notifications for. Notifications are not address-specific as they are only based on the ZIP Code provided.

Those who are interested in ZIP Code notifications can sign up for voice or text message alerts by calling 1-877-9000-PGE (1-877-900-0743) or texting “ENROLL” to 97633. More information about the tool is available at pge.com/pspszipcodealerts.

Learn about consumer protections including financial support and how to begin the rebuilding process at Wildfire Recovery Support.