PG&E's Wildfire Safety Operations Center monitors conditions across our system 24 hours a day. If extreme fire danger conditions are predicted, we may temporarily turn off electric power lines as a last resort in the interest of public safety.
This program was developed as an additional precautionary measure intended to reduce the risk of future ignitions following the 2017 wildfires.
We anticipate that a Public Safety Power Shutoff could occur one to two times a year in our service area. Note that your power may be shut off if you receive power from an electric line that runs through the extreme fire-risk area. Power along the entire line must be shut off completely for safety.
We use the contact information associated with your PG&E account to reach you. So, as a first step to keep you and your family safe, please make sure we have your correct email address, landline number and mobile number. If your landlord or property manager is the PG&E account holder for your address, they will receive notifications on your behalf. We encourage you to contact them to confirm they know how to reach you.
We’ll attempt to reach you through all contact methods you’ve provided. You could receive duplicate notifications by phone, email or text. Our goal is to ensure you receive this important information and have time to prepare your home or business.
We will also use social media channels and keep local news and radio outlets informed and updated.
If we need to turn off your power for safety, you’ll receive notifications in three phases:
If we need to temporarily turn off an electric line for safety, all customers who receive power from that line would be affected. Emergency facilities such as hospitals and fire and police stations typically use generators to remain open.
A Public Safety Power Shutoff could last for several days. If you have special needs that require electricity, we ask that you have an emergency plan in place. Be ready to act if you are notified by PG&E that a shutoff is imminent. Keep emergency phone numbers handy and know of a backup location you can go to, if necessary. Check with local authorities regarding available resources.
If you are a Medical Baseline customer, please know that we will make every effort to notify you of a shutoff before it occurs:
For more information, call 1-800-743-5000.
Predictions of strong winds are one of many criteria that we consider when deciding to initiate a Public Safety Power Shutoff, along with other factors like predictions of very low humidity levels combined with critically dry vegetation and on-the-ground observations.
Although you may not live in the area experiencing high winds or other extreme fire danger conditions, your power may be shut off if your community receives power from the electric line that runs through the extreme fire-risk area. Power along the entire line must be shut off completely for safety.
The most likely electric lines to be considered for shutting off for safety will be those in areas that have been designated by the California Public Utilities Commission (CPUC) as at extreme risk for wildfire (Tier 3 areas), based on the latest High Fire-Threat District map.Visit the CPUC map
Customers can enter their address into PG&E's system to find out if their home or business is served by an electric line that may be turned off for safety during high wildfire threats.Check your address
No. During a Public Safety Power Shutoff, power cannot be rotated because the outage is specific to lines running through areas experiencing extreme fire danger conditions.
Rotating block outages are implemented when there is not enough power generation to meet demand and can be done geographically, whereas a Public Safety Power Shutoff is only implemented as a last resort during the most extreme weather conditions.
We do not reimburse customers for losses, as power will be shut off for safety due to extreme fire danger conditions. Customers will not be charged for electricity usage during the time power is off because no power is being consumed. All customers served by an electric line running through a high fire-threat area should have an emergency plan and be prepared for any extended outages.
Since a Public Safety Power Shutoff could last for several days, we encourage you to plan accordingly. Be aware that:
In short, yes. Proactively turning off power for safety is just one component of our comprehensive, service area-wide Community Wildfire Safety Program.
The program also includes bolstering our wildfire prevention and emergency response efforts, putting in place new and enhanced safety measures and, over the long term, hardening our electric system by installing stronger poles with covered power lines, with a focus on the highest fire-threat areas. Our expanded wildfire vegetation work is another precautionary measure we are implementing as part of our comprehensive wildfire safety efforts.
It is important to note that we will only turn off power as a last resort in the interest of safety if extreme fire danger conditions are occurring.
Just like each day’s weather, circumstances for each Public Safety Power Shutoff will be unique. The outage, which includes the weather event plus restoration time, could last several days. We will only restore power when we are certain it is safe to do so.
For planning purposes, we suggest customers served by lines that run through high fire-threat areas prepare for multiple-day outages.
This PG&E program has established precautionary measures to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.