Providing safe, reliable and clean energy is our most important responsibility. Providing it at a price everyone can afford is just as important.
Changes in your rates and bills can be challenging. We want to help answer questions about your energy costs.
We are determined to help you save money on your bill no matter your income level.
We provide resources, tools and rebates to make sure you are on the best rate for your household, and to help you lower your energy usage and monthly bill:
We have given credits totaling $548 million to 654,000 customers from the state’s California Arrearage Payment Program. This helped to lower past-due balances as a result of the COVID-19 pandemic.
Energy bills can go up or down for a variety of reasons beyond your control like the weather, state regulations and commodity prices.
You can rest assured that we do not:
We make a profit on:
There are a few things you can control that may affect your bill, such as:
Our gas and electric rates can change several times each year and are expected to increase overall in 2023.
All changes in rates need to be approved by the California Public Utilities Commission (CPUC). The CPUC regulates utilities like PG&E.
These changes include:
The money from these rate increases allows us to support critical investments and programs that:
Customer gas and electric rates changed on January 1, 2023, as part of an annual process called the “true-up” authorized by the California Public Utilities Commission.
These rate changes include charges for:
As part of this year’s true-up, average residential non-CARE gas bills decreased by 4.6 percent. This does not include natural gas supply costs.
Average residential non-CARE electric (non-Community Choice Aggregator or Direct Access) bills increased by approximately 3.4 percent.
The California Public Utilities Commission (CPUC) regulates and approves the price of energy and all rates paid by customers.
We determine the revenue we need to serve customers safely and reliably and then propose what rate should be charged to recover that money from customers.
Rates are set in formal meetings that are open to public participation and comments.
When we need to make any rate change, we submit an application to the CPUC.
The application describes the upgrade required or a new program or service. It also includes the costs and impact on rates.
Once approved, we incorporate the changes into rates.
We file every four years for the CPUC to review and authorize revenues collected for certain electric generation and distribution and natural gas transmission, storage and distribution operations costs.
That process is called the General Rate Case for electric and gas.
In addition to the CPUC, the Federal Energy Regulatory Commission approves the retail electric transmission portion of rates.
Weather and climate play a role in determining your bill. Energy usage is generally higher in warmer climates in the summer and in colder climates in the winter leading to seasonally higher bills.
Customers receive a baseline allowance of energy available at the lowest price. This is based on where they live, their heating source and the season (summer or winter).
Customers living in hotter areas receive more electricity at the lowest rate due to home and business-cooling needs.
Customers living in colder winter climates receive more gas at the lowest rate for their heating needs.
We offer programs and tips to help customers with higher bills due to climate.
We are investing in new technologies and modernizing the electric and gas systems so that our transition to clean energy can be safe, reliable, and affordable.
The money you pay:
Your safety is our most important responsibility.
The threat of extreme weather and wildfires is real. Our Community Wildfire Safety Program helps protect our communities from the risk of wildfires 365 days a year.
We are making the system safer and stronger so when extreme weather happens, we will continue to be ready for it:
California is leading the way to a cleaner energy future. Over 96% of our power is already greenhouse-gas-free.
California is the fifth largest economy in the world and a state of innovators and changemakers.
To support the growing and changing energy needs of our customers, while helping our state reach its climate and clean energy goals, we are:
To serve our 4.6 million natural gas customers safely and reliably, we:
In 2020—the 40-year anniversary of our Supplier Diversity Program—we invested $3.88 billion with diverse suppliers.
Our overall supplier diversity goal is 40 percent, including 25 percent with minority-owned businesses through 2023.
As one of the largest employers in California—more than 24,000 employees—we have a responsibility to help everyone thrive and prosper.