You will receive your NEM Statement from PG&E every month, reflecting your amount due for the monthly minimum electric charges, how you are tracking towards True-Up in your "Account Summary," and a snapshot of your current and year-to-date charges and credits.
NEM2 Statement (monthly) (PDF, 1.6 MB)
Annual True-Up Statement
After 12 months, your monthly net energy charges and credits are reconciled in an annual True-Up statement. Any remaining charges must be paid and any excess surpluses are typically reset to zero.
True-Up Statement (yearly) (PDF, 1.6 MB)
PLEASE NOTE: If you were already a solar customer before December 16, 2016, meaning you received permission to turn on your solar energy generating system before that date, please use the below statements to understand your bill:
Monthly: NEM1 Statement (monthly) (PDF, 950 KB)
Annual True-Up Statement: True-Up Statement (yearly) (PDF, 4.2 MB)
If you still have questions related to your solar bill, please call 1-877-743-4112.
How does Net Energy Metering (NEM) billing work?
As a PG&E solar and renewable energy customer, you are enrolled in the NEM program to monitor both your solar energy production and home’s consumption. PG&E installs a specially programmed net meter to measure the net energy—the difference between the energy produced by your renewable generating system and the amount of electricity supplied by PG&E. Each month you pay only for your monthly minimum electric charges and any gas charges. Your meter is read monthly, and the net energy usage during each billing period appears as either a credit or a charge on your NEM statement. These credits and any charges are carried forward month to month for 12 billing months. The final amount is reconciled on your annual True-Up statement.
What is the annual True-Up statement?
As a Net Energy Metering customer, you will receive your annual True-up statement at the end of the 12th month of your billing cycle. The True-Up statement reconciles all the cumulative energy charges, credits and compensation for the entire 12-month billing cycle. If you have a balance due after all charges and credits are reconciled, that amount will appear on the last PG&E bill of your 12-month billing cycle. By law, any remaining credits will be reset to zero before the beginning of your new 12-month billing cycle.
Many factors can affect your True-Up bill. Changes in your household or lifestyle - such as adding another person to the household, acquiring large new appliances, buying an electric car or installing a pool - may result in higher energy usage. Remember each solar system is unique and can be affected by other factors such as system size, roof orientation, and weather.
Will I receive payment for excess energy generated by my system?
At True-Up, you may be entitled to compensation for surplus energy—if your system produced more energy than your home used over the 12-month billing cycle. The rate is set by California Public Utilities Commission at approximately $0.03 per kilowatt-hour (kWh). As a NEM customer, you do not need to take any action to receive compensation. PG&E will determine your eligibility automatically at the end of each True-Up billing cycle and calculate any amount owed to you on the True-Up Statement. Learn more about Net Surplus Compensation.
How is my bill affected by my rate schedule?
The rate at which a charge or credit is calculated is based on your electric rate schedule. When you become a NEM customer, you must be on a Time-of-Use (TOU) rate schedule, either remaining on your existing TOU rate schedule or request an interconnection agreement with a different metered TOU rate schedule. Your contractor should help you understand the different rate schedules for which you qualify.
How do Time-of-Use rates affects surplus energy?
On a TOU rate schedule, your account may show a credit even when your system has not generated a net energy surplus. This is because the rate per kWh is higher during certain times of the day and/or certain times of the year. If your system generates more energy than your home consumes during these peak periods, the rates at which you are credited are higher than the rates you may be charged for consuming energy during non-peak periods.