PG&E is now sending NEM customers one simplified bill a month. This bill improvement will make it easier to understand your monthly charges for your NEM service. You will continue to receive an annual True-up statement after 12 billing months, to reconcile your credits and charges for the billing cycle.
You will receive your NEM Statement from PG&E every month, reflecting your amount due for the monthly minimum electric charges and a snapshot of your current and year-to-date charges and credits.
NEM Statement (monthly) (PDF, 951 KB)
After 12 months, your monthly net energy charges and credits are reconciled in an annual True-up statement. Any remaining charges must be paid and any excess surpluses are typically reset to zero.
True-up Statement (yearly) (PDF, 4.1 MB)
If you still have questions related to your solar bill, please call 1-877-743-4112.
How does Net Energy Metering (NEM) billing work?
As a PG&E solar and renewable energy customer, you are enrolled in the NEM program to monitor both your home’s energy production and consumption. PG&E installs a specially programmed net meter to measure the net energy—the difference between the energy produced by your renewable generating system and the amount of electricity supplied by PG&E. Your meter is read monthly, and the net energy usage during each billing period appears as either a credit or a charge on your NEM statement. These credits and charges are carried forward month to month for 12 billing months. The final amount is reconciled on your annual True-up statement.
What is the annual True-up statement?
As a Net Energy Metering customer, you will receive your annual True-up statement at the end of the 12th month of your billing cycle. The True-up statement reconciles all the cumulative energy charges, credits and compensation for the entire 12-month billing cycle. By law, if you have a balance due after all charges and credits are reconciled, that amount will appear on the last PG&E bill of your 12-month billing cycle. By law, any remaining credits will be reset to zero before the beginning of your new 12-month billing cycle.
Will I receive payment for excess energy generated by my system?
You are entitled to compensation for the surplus energy—energy your system produced but did not use—over the 12-month billing cycle. The rate is set by California Public Utilities Commission at approximately $0.03 to $0.04 per kilowatt-hour (kWh). As a NEM customer, you do not need to take any action to receive compensation. PG&E will determine your eligibility automatically at the end of each True-up billing cycle and calculate any amount owed to you. Learn more about Net Surplus Compensation.
How is my bill affected by my rate schedule?
The rate at which a charge or credit is calculated is based on your electric rate schedule. When you become a NEM customer, you can choose to remain on your existing rate schedule or request an interconnection agreement with a different metered rate schedule. Your contractor should help you understand the different rate schedules for which you qualify.
If you selected a time-of-use or seasonal electric rate schedule, your account may show a credit even when your system has not generated a net energy surplus. This is because the rate per kWh is higher during certain times of the day and/or certain times of the year. If your system generates more energy than your home consumes during these peak periods, the rates at which you are credited are higher than the rates you may be charged for consuming energy during non-peak periods.