PSPS updates and alerts
Where to find information about a PSPS outage
When a Public Safety Power Shutoff (PSPS) event is announced, our PSPS updates page is refreshed regularly to keep you informed. On that page, find estimated power shutoff and restoration times specific to your address and maps showing the affected areas. Also find a list of Community Resource Centers offering support such as free bagged ice, Wi-Fi and device charging during a PSPS.
Go to PSPS updates
To report or view current outages, visit our outages map.
Phone, text and email alerts
You're enrolled
If you are a PG&E account holder, you do not need to sign up for a "PSPS outage alert." If we expect your address to be impacted by a PSPS outage, we will send you automated call, text and email alerts starting two days before the shutoff (if possible) and each day until power is restored.
Verify your information
We use your account contact information to reach you. To verify or update your email address, home phone number or mobile phone number, sign in to your PG&E account and visit Profile and Alerts.
Business alerts
If you are a small, medium or large business customer, we will contact all phone numbers and email addresses on file. If there are multiple employees who need to be aware of a possible outage, you can add their contact information to your account.
Opt-out preferences
If you are a PG&E account holder, you cannot opt out of advance notifications. You can opt out of updates after the power has been turned off. This opt-out preference will be in effect for the specific PSPS event and will not carry over to future outages.
Non-English support
Support for customers who prefer a language other than English is also available.
PSPS outage alerts go to the account holder for the affected address. If you are not the account holder for an address, you can still be notified when a PSPS outage has been announced in your area.
For address-specific PSPS updates to see if your home or business will be affected, use our address-lookup tool.
Address Alerts
Address Alerts can help you stay safe by informing you via call or text about an expected Public Safety Power Shutoff event at any address that's important to you. Such addresses might include your child's school, your parent's home, or a mobile home park or a rental unit where your landlord pays the PG&E bill. These notifications are available in multiple languages. You do not have to have a PG&E account at the address to receive an alert.
NOTE: Account holders automatically receive PSPS alerts for their address(es).
- If you enroll multiple addresses (e.g., mom's house, work site, child's school) on the same phone number and only want to remove one address, you'll need to unenroll all and re-enroll for the addresses you want to keep.
- You can opt out at any time.
Sign up
Notification process
We know PSPS events are disruptive and you need information as early as possible to be prepared. We will send alerts by email, phone call or text as early as possible, including the estimated power shut off and power restoration times, so customers can be ready for a PSPS.
Weather forecasts can change, shifting the shutoff timing or the number of affected customers. Because of this, in some cases we may not send the first notification until the same day your power is shut off.
Customers receive alerts through email, phone call or text throughout a PSPS event:
PSPS Watch notifications are sent both two days before and one day before power is shut off, when possible, with estimated power shutoff and restoration times.
A PSPS Warning notification is sent when it has been officially decided to shut off power. This notification is typically sent several hours before power is shut off.
PSPS Update notifications are sent while power is shut off with any revised estimated restoration times.
PSPS Power Restored notification is sent when power is restored to your home or business.
Medical Baseline customers
If you are a Medical Baseline customer, you may receive additional phone calls or an at-home visit to ensure your awareness and safety, and we ask that you confirm you have received our notifications.
Vulnerable status
Apply for Vulnerable Customer status if you, or someone in your household, has a serious illness or condition that could become life threatening if electric or gas service is disconnected. You’ll receive extra notifications, including doorbell rings if notifications are not acknowledged, to make sure you're aware of a potential PSPS outage.
Learn about the Vulnerable Customer program
Related Links
Why PSPS occurs
Discover what factors go into the decision to turn off power to help prevent wildfires and find the weather tools that show if a PSPS will occur in your area.
