Improving Public Safety Power Shutoffs

We’re working year-round to lessen the impact of Public Safety Power Shutoffs

To keep customers safe, we may need to turn off power to help prevent a wildfire when high winds can cause tree branches and debris to contact energized electric lines. This is called a Public Safety Power Shutoff. We know losing power disrupts lives, so we are evolving and improving to keep our customers safe and reduce the impacts of outages.

We are listening to our customers and responding to feedback by providing more information and better resources:

• Information about when power will be turned off and back on via phone, email and text
• Additional outreach to customers in the Medical Baseline Program or those who consider themselves vulnerable
• Support for obtaining portable batteries and generators
• Hotel stays for those with medical needs
• Additional locations and improved services at Community Resource Centers
• Direct address notifications for non-account holders
• Emergency information in 16 languages
• Meal replacements from food banks, Meals on Wheels and grocery delivery services