Your bill has a new look

How is my bill changing?

The format of your energy bill is changing. PG&E is updating its billing system to make your bill easier to read. This will improve your billing experience. You'll notice changes in how your energy usage, charges and program details are presented.

Your rate plan won't change. The programs you're enrolled in won’t be affected. This update is to make your bill easier to understand. Here's what to expect:

• Improved bill layout. Quickly find key details like usage, charges and program details.
• Secondary statements phased out. Customers will no longer receive the secondary statements known as the Detail of Bill (DOB). Instead, they'll receive one concise and user-friendly statement that clearly provides all essential charges and breakdowns.
• No action is required on your part. This update is to make your bill easier to understand. You don't have to do anything.

New bill layout

The bill below is an example for a customer on Net Energy Metering (NEM). Your actual bill will vary depending on your rate plan and any programs you may be enrolled in.

1. Your Account Summary: The account summary clearly outlines your charges, payments and total amount due.
2. Current charges: As a NEM customer, you only pay current gas and electric charges. This is the minimum amount you must pay by the due date. Actual charges will be included in your True-Up month.
3. Your Net Energy Metering Account Summary: This section helps you track your estimated payment at the end of your annual True-Up period.

4. Summary of Your NEM Charges: The summary chart shows the monthly net energy generation or consumption and the related charges or credits. It summarizes the total NEM charges from the beginning of your annual True-Up period and provides a monthly overview of your net energy use.
5. Explanation of Calculations: This section explains how your monthly Electric Charges and year-to-date NEM charges are calculated and included in your True-Up bill. 

6. Details of Electric Monthly Charges: This section explains how your monthly electric delivery charges are calculated. This is the minimum charge you pay each month.
7. Service Information: This section shows your meter number, total consumption, net generation and net usage.
8. Details of NEM Charges: This section shows the electricity used for the current billing period and related charges or credits.
9. Details of CCA Charges: Only applies to customers enrolled in a CCA. 

 Note: All details and charges will match your supplemental report and energy statement.

Are you a NEM solar customer?

You'll find most of the Detail of Bill (DOB) is included in your new bill. Some NEM customers will receive a supplemental report as well.

This new report is more detailed. It includes solar credit allocations, usage by rate plan and more. The improved format ensures you can easily track your: 

• True-Up progress
• Applied credits
• Billing adjustments

This makes it simpler to understand your overall energy impact and financial savings.

1. Details of Charges: This section shows the electricity used for the current billing period and related charges or credits.
2. Service Information: This section shows your meter number, total consumption, net generation and net usage.
3. Monthly Charges: Summary of current month's energy charges.

New Supplemental Report

4. Meter Numbers: This section shows the two meter numbers associated with this report.
5. Meter Arrangement Summary: This section shows the meter numbers associated with this report.
6. Generation Allocation Summary: This page provides the consumption and allocated percent and allocated generation credit (kwh) to each service address within the arrangement, including the generator.

We're here to help

Still have questions regarding this billing update? Contact your Customer Relationship Manager or call:

• Business customers: 1-800-468-4743
• Agricultural customers: 1-877-311-3276
• Solar customers: 1-877-743-4112