Urgent Alert

Enhanced Powerline Safety Settings

A tool to keep you safe

Find out if your home or business is served by an Enhanced Powerline Safety Settings (EPSS)-capable line.

emergency alert icon  If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. 

emergency alert icon  If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.

How EPSS works

 

EPSS are advanced safety settings.

 

They allow our powerlines to automatically turn off power within one-tenth of a second. This can happen when there’s a hazard, like a tree branch falling into a powerline, which can cause a fire. These settings are in high fire-risk and surrounding areas.

“EPSS reduces wildfire risk. In 2022, there was a 68% reduction in ignitions on EPSS-enabled powerlines.” *

* CPUC-reportable ignitions in High Fire-Threat Districts on distribution powerlines (compared to the weather-normalized 2018-2020 average).

How we test advanced safety settings

Find out how we're working to solve tomorrow's problems before they happen.

By stopping ignitions, we help prevent wildfires from starting and spreading.

If ignitions occur, the size of fires are much smaller due to EPSS. In 2022, there was a 99% decrease in acres impacted by ignitions.* This decrease occurred despite dry conditions.

*As measured by fire size from electric distribution equipment (compared to the 2018-2020 average).

 

 

These safety settings will be enabled when there is an increased wildfire risk

 

This is most likely from May to November, but wildfire risk can exist year-round in some areas.

 

If weather conditions don’t meet the need for EPSS, settings are turned off. This helps to prevent unnecessary outages.

 

EPSS helps keep you safer, but you may experience unplanned power outages. Many things can cause an unplanned outage. This includes hazards like a branch or animal hitting a powerline. Hazards could cause an outage on any powerline, including those without EPSS. Lines with EPSS help prevent wildfires by turning off power faster.

 

We do not expect these settings to impact customer bills.

Customer support to reduce the impact of outages

 

We know it's hard to lose power. That’s why we’re working hard to provide support and reduce the impact of outages. We have resources and tools available to help you.

Portable Battery Program

Find out if you qualify for a portable battery. 

Generator and Battery Rebate Program

Get a backup power rebate. 

Backup Power Transfer Meter Program

Connect a generator to your house through this free offer. 

Outage notifications

Ensure you get outage alerts. 

Additional resources

Other safety efforts include:

If you’re served by powerlines with EPSS, you may experience unplanned outages. We notify you when there is an outage. We also send updates until the power is back on.

If a powerline is on your property, we may need access to restore power. Please allow our technicians access to patrol. The sooner they can patrol, the sooner power will be restored.

Outages that result from enhanced safety settings are not Public Safety Power Shutoffs (PSPS). PSPS outages are a last resort used to keep you safe. You will be notified before a PSPS takes place.

Update your contact information to stay informed

Get resources to help prepare

We’re reducing the impact of losing power by:

  • Providing backup power support for qualifying customers
  • Alerting you when an outage has happened and when you can expect power back
  • Using ground and air patrols for quicker restoration
  • Decreasing the size and duration of outages

We’re improving the electric system for safety and to keep your power on. No matter the season, it’s important to stay safe and prepared for outages.

Report non-emergency safety concerns through our mobile app.

Outage preparedness guides

Enhanced Powerline Safety Settings Fact Sheet

How we're adjusting the sensitivity on some equipment to automatically - and quickly - turn off power if the system detects a problem.

Filename
epss-fact-sheet.pdf
Size
155 KB
Format
application/pdf
Download

Non-residential outage preparedness guide

Safety information for business and property owners

Filename
outage-preparedness-guide-nonresidential.pdf
Size
887 KB
Format
application/pdf
Download

Residential outage preparedness guide

Information to keep you and your community safe.

Filename
outage-preparedness-guide-residential.pdf
Size
885 KB
Format
application/pdf
Download

Enhanced Powerline Safety Settings

Learn about the advanced safety settings in high fire-risk and surrounding areas.

More information on outages and safety

Safety

At PG&E, nothing is more important than safety.

Outage preparedness and support

Stay prepared for power outages and get support.

Community Wildfire Safety Program (CWSP)

Find out how we are making our system safer and more reliable.