Solutions for seniors

Sign in to Your Account to view your balance and manage your account online.

Find out how to use the online bill comparison tool. You can compare your current bill to previous bills and learn possible causes of a change in the amount.

Concerned about rate changes? Find out more about the rate plans we offer and choose what’s best for you. Simply sign in to Your Account and select “Compare Rate Plans.”

Third-party notifications will notify a friend or relative if you miss paying a bill because of illness, hardship, or other issues. Your designated surrogate will not be responsible for paying your bill, but will be notified, to help you. We will need both the consent of you and your surrogate.

Lower your bill with the California Alternate Rates for Energy (CARE) Program. Qualified households can receive deep discounts on their energy bills.

Medical Baseline Allowance is a financial assistance program for customers who have special energy needs due to certain qualifying medical conditions.

Take a free 5-minute Home Energy Checkup to learn easy ways to save energy at home and lower your bill.

We will inspect or re-light your gas appliances. To schedule an appointment, sign in to Your Account. Once you’re signed in, go to the section labeled “Service Request” on the left side of the web page.

Stay clear of power and gas lines and read our guide on safety awareness.

Windy, dry conditions during wildfire season may require us to shut off electricity for safety. If your power is shut off for a PSPS or if you lose power for another reason, visit our outage map for restoration information.

Are you prepared for a power outage? Outages can happen anytime, but during wildfire season or extreme weather, power can be out for 48 hours or more.

PG&E will NEVER ask for your financial information by phone. Keep yourself safe by being aware that phone and email scams are ongoing and ever changing.