Contact us

Select the topic below that best fits your needs. For most options, you'll need to provide your PG&E account number or sign in to your online account. Don't have an online account? Sign up today.

• Check balance online
• View or pay current bill
• High bill? Learn ways to save
• How to find your current bill online
• Make a payment:
  • Online recurring payments
  • One-time credit card payment
  • Pay-in-person locations
  • Installments/arrangements
• Enroll in paperless billing
• Keep payments predictable with Budget Billing
• Learn about payment assistance programs
• Update your bank account information
• Update your address or phone number
• How to waive your security deposit
• What to do about service shutoff for non-payment

Select the topic that best fits your needs

• Request a payment arrangement to allow more time to pay
• Learn more about payment arrangements
• Keep payments predictable with Budget Billing
• Discount programs:
  • CARE: California Alternate Rates for Energy
  • FERA: Family Electric Rate Assistance
  • REACH: one-time assistance
  • Medical Baseline Allowance
• Find out how to have your deposit waived

Select the topic below that best fits your needs. For most options, you'll need to provide your PG&E account number or sign in to your online account. Don't have an online account? Sign Up today.

• Check balance online
• View or pay bill
• High bill? Learn ways to save
• How to find your current bill online
• Make a one-time credit card payment
• Set up recurring payments
• Learn more about recurring payments
• Enroll in paperless billing
• Keep payments predictable with Budget Billing
• Update your bank account information
• How to waive your security deposit
• What to do about service shutoff for non-payment
• Update your mailing address or phone number

Select the topic that best fits your needs

• Moving? Start or Stop Service
• Learn about starting new service
• Make a pilot light appointment
• How to make a pilot light appointment online
• Fumigation? Schedule gas turn off/turn on
• Learn about scheduling a gas turn off/turn on for a fumigation

Select the topic that best fits your needs

• Information and forms
• Fumigation stop/start gas service

Select the topic that best fits your needs

• Report a power outage
• Learn how to report a power outage
• Search for an outage
• Learn how to search for an outage
• Get outage updates
• Learn how to sign up for outage alerts
• View power outages
• Learn about future planned outages
• Report a streetlight outage

Select the topic that best fits your needs

• Update your mailing address
• Update or add a phone number
• Update or add your email address
• Set billing & scheduled payment alerts
• Set payment arrangement reminders
• Set outage alerts
• Set other notifications

For more information about Notifications and Alerts, visit Frequently Asked Questions.

24-hour Power Outage Information Center
1-800-743-5002

Residential Customer Service Center
Monday-Friday, 7 a.m. - 9 p.m.
Saturday, 8 a.m. - 6 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service
English or Español: 1-877-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)

Business Customer Service Center
Monday-Friday, 7 a.m. - 6 p.m.
1-800-468-4743

Agricultural Customer Service Center
Monday-Friday, 7 a.m.- 6 p.m.
1-877-311-3276

Solar Customer Service Center
Monday-Friday, 8 a.m.- 5 p.m.
1-877-743-4112

Call Before You Dig
811

Call us and use our interactive voice response system to:

• Access account information
• Make a payment
• Contact billing transactions
• Connect, disconnect, or change service
• Report on outage

PG&E Customer Service Centers and neighborhood payment center locations:

Services Available:

• Bill payment (cash, check, money order or cashier's check)
• Customer service
• Self-Service Quick Pay Bill Payment kiosks that accept cash, check, or Visa/MasterCard payments are available at select offices. If applicable: does not provide change and $1.25 fee for Visa/MasterCard. Payments made before 5 p.m. are posted same day.
  Visit Payment Center Locator for more information

Send correspondence to:
Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300

Building and Renovation Service Center
1-877-743-7782

Diablo Canyon Power Plant
1-805-546-5292

Shareholder Information
1-888-489-4689

Smarter Energy Line
1-800-933-9555

Solar Customer Service Center
1-877-743-4112

Vision Impaired
Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.

1-800-743-5000

Deaf/Hard of Hearing/Speech
We provide help for our deaf, hard of hearing, and visually-impaired customers, and customers who have a speech disability with various services.
For TTY, call the California Relay Service at 7-1-1.

1-800-652-4712

Language Translations for Customers
When calling, please ask for translation services.
Español: 1-800-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
All other languages: 1-800-743-5000