If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000.
Have a question about your bill or usage amount? Before you call, save time and read the answers to our top questions.
Take care of tasks quickly and easily online. Pay your bill, start or stop service, get financial assistance and more. The options below will take you straight to your request. You can also visit our online Help Center.
Select the topic below that best fits your needs. For most options, you'll need to provide your PG&E account number or sign in to your online account. Don't have an online account? Sign up today.
Select the topic that best fits your needs
Select the topic below that best fits your needs. For most options, you'll need to provide your PG&E account number or sign in to your online account. Don't have an online account? Sign Up today.
Select the topic that best fits your needs
For more information about Notifications and Alerts, visit Frequently Asked Questions.
24-hour Power Outage Information Center
1-800-743-5002
Residential Customer Service Center
Monday-Friday, 7 a.m. - 9 p.m.
Saturday, 8 a.m. - 6 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service
English or Español: 1-877-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)
Business Customer Service Center
Monday-Friday, 7 a.m. - 6 p.m.
1-800-468-4743
Agricultural Customer Service Center
Monday-Friday, 7 a.m.- 6 p.m.
1-877-311-3276
Solar Customer Service Center
Monday-Friday, 8 a.m.- 5 p.m.
1-877-743-4112
Call Before You Dig
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Call us and use our interactive voice response system to:
PG&E has called a PSPS event. Call Centers may be experiencing high call volumes. As a result, email responses may be delayed.
Send a message: Visit the Online Contact Form
PG&E Customer Service Centers and neighborhood payment center locations:
Visit Our Payment Center LocatorServices Available:
Send correspondence to:
Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300
Building and Renovation Service Center
1-877-743-7782
Diablo Canyon Power Plant
1-805-546-5292
Shareholder Information
1-888-489-4689
Smarter Energy Line
1-800-933-9555
Solar Customer Service Center
1-877-743-4112
Vision Impaired
Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.
Deaf/Hard of Hearing/Speech
We provide help for our deaf, hard of hearing, and visually-impaired customers, and customers who have a speech disability with various services.
For TTY, call the California Relay Service at 7-1-1.
Language Translations for Customers
When calling, please ask for translation services.
Español: 1-800-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
All other languages: 1-800-743-5000