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IMPORTANT: Do not report an emergency by email. Leave the area immediately if you smell natural gas or see a downed power line. Call 9-1-1 first, then call PG&E at 1-800-743-5000.
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If you are experiencing an emergency or hazardous situation, such as downed power lines or a gas leak, please contact our 24-hour Customer Service Department at 1-800-743-5000.
If you are experiencing an electrical outage, Visit Report & View Electric Outages .
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Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300
IMPORTANT: Smell natural gas, see downed power lines, or suspect another emergency? Leave the area immediately, then call 9-1-1 and PG&E at 1-800-743-5000.
For more information, visit Gas Safety.
Please note: Never send an email to report an emergency as we may not be able to respond to an email immediately.
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