Urgent Alert

Contact us

Customer support and answers to common questions 

emergency alert icon  If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. 

emergency alert icon  If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.

important notice icon Still need assistance? Try the Help Center, call residential customer service at 1-877-660-6789 or contact other departments.

Emergency information

Suspect an emergency?

  1. Call 9-1-1.
  2. Get more emergency information.

Report a non-emergency

Contact information for situations that pose no immediate risk to life or limb, such as:

  • Streetlights
  • Energy theft
  • Power outages
  • Scams
  • Tree trimming


Protect your home or business by being aware of utility scams.

important notice icon Note: PG&E will never ask for your financial information over the phone.

Are you a business customer?

Visit the business - contact us page to explore rate plans, find energy-saving programs and other business resources. Save time—schedule a callback.

Have a quick question?

Find a quick answer in PG&E's Help Center. The most common customer questions have been answered in one, easy-to-search place.

Contact PG&E departments


Residential customer service

Monday-Friday, 7 a.m. - 7 p.m.
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service


中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)


If you're trying to reach us outside of the hours listed above, our voice response system can help you:

  • Access account information
  • Make a payment
  • Contact billing transactions
  • Connect, disconnect or change service
  • Report an outage

Remember to call 8-1-1 before you dig.


Business customer service

Have questions about business rate plan options, energy assessments or programs? Contact us Monday-Friday between 7 a.m. to 6 p.m. 


Building and renovation

Building and Renovation Service Center

What forms of payment are accepted?

PG&E accepts the following forms of payment:

  1. Check or cashier’s check
  2. Money order
  3. Online payment with simple, safe ACH transfer (e-check)

For temporary power, per meter charge, or Engineering Advance payments:

  • Sign into "Your Projects" and select "Pay Invoice".
  • Furnish your bank routing and account information and hit "Submit".
    • After signing a contract, be sure to hit "Finish". Provide the information requested in the payment pop up.

If you do not have a "Your Projects" account, visit our payment submission page to pay your invoice or contract online.

important notice icon Note: PG&E does not save any of your financial information after the transaction is complete.


Can I make installment payments for construction services?

No. We require payment in full before beginning construction services or installing a meter.


What is the Income Tax Component of Contribution (ITCC) tax?

ITCC requires the payment of tax on the advance payment that PG&E collects for installing facilities.

  • PG&E must collect this tax according to guidelines set up by the California Public Utilities Commission (CPUC).
  • The ITCC was established as part of the 1986 Federal Tax Reform Act.


Accessibility services

All PG&E customers have the right to equal access.

Go to PG&E's accessibility page


Vision disability

Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.

Visit language and assistive services



Deaf/hard of hearing/speech

We provide help for our deaf, hard of hearing and customers with a vision or speech disability with various services.

Visit language and assistive services



For TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services, contact California Relay Service at 7-1-1.


Language services

Access translated information

Request translated energy bills:

  • To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:
  • Sign into your online account.
  • Scroll down to "Language" box.
  • Choose your preferred language.
  • Click "Save Changes."

General information about PG&E services

Additionally, general information about PG&E services is available in English, Chinese (中文), Spanish (español) and Vietnamese (Việt). When calling the following numbers, please ask for translation services: