Urgent Alert

Contact us

Customer support and answers to common questions 

emergency alert icon  If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. 

emergency alert icon  If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.

Emergency information

Suspect an emergency?

  1. Call 9-1-1.
  2. Get more emergency information.

Report a non-emergency

Contact information for situations that pose no immediate risk to life or limb, such as:

  • Streetlights
  • Energy theft
  • Power outages
  • Scams
  • Tree trimming

Scams

Protect your home or business by being aware of utility scams.
 

important notice icon Note: PG&E will never ask for your financial information over the phone.

Are you a business customer?

Visit the business - contact us page to explore rate plans, find energy-saving programs and other business resources. Save time—schedule a callback.

Have a quick question?

Find a quick answer in PG&E's Help Center. The most common customer questions have been answered in one, easy-to-search place.

Contact PG&E departments

Do you have a residential customer service question?

 

Monday-Friday, 7 a.m. - 7 p.m.
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service


中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)

 

If you're trying to reach us outside of the hours listed above, our voice response system can help you:

  • Access account information
  • Make a payment
  • Contact billing transactions
  • Connect, disconnect or change service
  • Report an outage

 

Remember to call 8-1-1 before you dig.

Have questions about business rate plan options, energy assessments or programs? Contact us Monday-Friday between 7 a.m. to 6 p.m. 

 

Building and Renovation Service Center

 

What forms of payment are accepted?

PG&E accepts the following forms of payment:

 

  1. Check or cashier’s check
  2. Money order
  3. Online payment with simple, safe ACH transfer (e-check)

For temporary power, per meter charge, or Engineering Advance payments:

  • Sign into "Your Projects" and select "Pay Invoice".
  • Furnish your bank routing and account information and hit "Submit".
    • After signing a contract, be sure to hit "Finish". Provide the information requested in the payment pop up.

 

If you do not have a "Your Projects" account, visit our payment submission page to pay your invoice or contract online.

 

important notice icon Note: PG&E does not save any of your financial information after the transaction is complete.

 

 

Can I make installment payments for construction services?

No. We require payment in full before beginning construction services or installing a meter.

 

 

What is the Income Tax Component of Contribution (ITCC) tax?

ITCC requires the payment of tax on the advance payment that PG&E collects for installing facilities.

  • PG&E must collect this tax according to guidelines set up by the California Public Utilities Commission (CPUC).
  • The ITCC was established as part of the 1986 Federal Tax Reform Act.

All PG&E customers have the right to equal access.

Go to PG&E's accessibility page

 

Vision disability

Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.

Visit language and assistive services

1-877-660-6789

 

Deaf/hard of hearing/speech

We provide help for our deaf, hard of hearing and customers with a vision or speech disability with various services.

Visit language and assistive services

1-800-652-4712

 

For TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services, contact California Relay Service at 7-1-1.

Access translated information

 

Request translated energy bills

  • To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:
  • Sign into your online account.
  • Scroll down to "Language" box.
  • Choose your preferred language.
  • Click "Save Changes."

 

General information about PG&E services

Additionally, general information about PG&E services is available in English, Chinese (中文), Spanish (español) and Vietnamese (Việt). When calling the following numbers, please ask for translation services: