Family Electric Rate Assistance (FERA)

In this section:

• How your household can qualify for FERA
• Household income guidelines
• FERA income guidelines table

To qualify for FERA:

• The PG&E bill must be in your name.
  • If you're a sub-metered tenant, you must have the landlord's energy bill in your name.
• You must live at the address to which the discount applies.
• Another person (besides your spouse) can't claim you as a dependent on an income tax return.
• You must account for all sources of qualifying household income.
• You must notify PG&E if your household no longer qualifies for the FERA discount.
• You must meet the program income guidelines.
• After you enroll, you may need to provide proof of qualifying household income.

Household income guidelines

Your eligibility is based on your household income. To calculate your household income:

1. Add all household members' incomes from all eligible sources for your total gross annual household income.
2. Compare your total combined gross annual household income against the income guidelines table below. 

 Note: Your household must be at or below the amounts shown in the income guidelines table below.

Household income includes all taxable and nontaxable revenues from all people living in the home. It includes, but is not limited to:

• Wages
• Salaries
• Interest and dividends
• Spousal and child support payments
• Public assistance payments
• Social Security and pensions
• Housing and military subsidies
• Rental income
• Self-employment income
• All employment-related, non-cash income

*Income should be before taxes and based on current income sources. Valid through May 31, 2026.

In this section:

• New enrollment
• Renew enrollment
• Cancel enrollment
• Enrollment for sub-metered tenants (residential facilities)
• Renew enrollment for sub-metered tenants
• Cancel enrollment for sub-metered tenants
• How to keep saving with FERA (currently enrolled)

New enrollment

If your household meets the eligibility requirements, the online form takes only a few minutes to fill out.

• No additional documentation is needed at the time of application.
• Your answers are confidential.

If you are enrolled in one of our income-qualified programs or are living in an Affordable Housing (Deed Restricted) property, you may be eligible to receive a discounted Base Services Charge. Learn more.

Apply for FERA online

How do I download a FERA application?

Download and print any of the following files:

Online applications in English, Spanish and Chinese:

• English, apply or renew now for CARE/FERA
• Español, Solicite ahora Programas CARE/FERA — Inscripción/Re-inscripción
• 中文, 申請 CARE/FERA計劃-申請或從新申請 -第 1 步

Mail-in applications in English, Spanish, Chinese and Vietnamese:

• English, CARE/FERA Application (PDF)
• Español, CARE/FERA Application (PDF)
• 中文, CARE/FERA Application (PDF)
• Việt, CARE/FERA Application (PDF)
  

Large-print, mail-in applications in English, Spanish, Chinese and Vietnamese:

• PG&E CARE/FERA Program Application Residential Customers (English) (PDF)
• Solicitud Para El Programa CARE/FERA Clientes Residenciales (Spanish) (PDF)
• PG&E CARE/FERA 計劃在中國的應用 (Chinese) (PDF)
• PG&E Mẫu Dơn Chương Trình CARE/FERA Khách Hàng Gia Cư (Vietnamese) (PDF)

Renew enrollment

You must renew your enrollment every two years—or four years if you are on a fixed income. We'll remind you when it's time to re-enroll. Here's how it works:

• PG&E sends a renewal application three months before your discount expires.
• If you still qualify under the current program guidelines, you reapply for FERA.
  • Use the same enrollment methods as previously described.

FERA enrolled customers also receive a discounted Base Services Charge of around $12.00 per month. If you still qualify for FERA, be sure to re-enroll to continue to receive both discounts. Learn more.

Have you received a renewal request?

If you've received a renewal request, renew now. You may also renew if you're within 90 days of the date your current enrollment expires.

Renew your FERA enrollment

Access the form in Spanish: Programas FERA - Inscripción/Re-inscripción

Access the form in Chinese: FERA 計劃 - 申請或從新申請 - 第 1 步

Cancel enrollment

To cancel your enrollment and/or opt out of future CARE/FERA communications, email CAREandFERA@pge.com.

Enrollment for sub-metered tenants

Tenants of sub-metered residential facilities can apply for a monthly discount on their energy bill through FERA. 

• To qualify, the energy bill from your landlord must be in your name. Standard eligibility requirements apply.

However, tenants of sub-metered residential facilities CANNOT use the CARE/FERA online application. To apply for FERA, you must download and print and application.

How do I download a FERA application for sub-metered tenants?

Download the CARE/FERA Sub-metered Residential Application (English) (PDF). Forms in languages other than English can be found in the "Forms and Guides" tab.

Renew enrollment for sub-metered tenants

You must renew your enrollment every two years—or four years if you are on a fixed income. We'll remind you when it's time to re-enroll. Here's how it works:

• PG&E sends a renewal application three months before your discount expires.
• If you still qualify under the current program guidelines, you reapply for FERA.
  • Use the same enrollment methods as previously described. 

Have you received a renewal request?

If you've received a renewal request, renew now. You may also renew if you're within 90 days of the date your current enrollment expires.

Tenants of sub-metered residential facilities CANNOT use the online CARE application. To apply for CARE, you must download and print an application: 

• CARE/FERA Sub-Metered Residential Program Application (PDF)
• Solicitud Para El Programa CARE/FERA (PDF)
• CARE/FERA 計劃申請表 (PDF)
• Mẫu Dơn Chương Trình CARE/FERA (PDF)

Cancel enrollment for sub-metered tenants

To cancel your enrollment and/or opt out of future CARE communications, email CAREandFERA@pge.com.

 Note: Check your PG&E bill to see if you're already enrolled in CARE/FERA or another program. Learn how to read your bill.

Are you currently enrolled?

Find the programs you're enrolled in and your total FERA savings on your PG&E bill:

How to keep saving with FERA

• Turn on alerts to keep your monthly energy usage below 400 percent of your Baseline Allowance. 
  • What is Baseline Allowance?
• Renew your enrollment every two years. Renew every four years if you are on a fixed income. 
  • We'll remind you when it's time to re-enroll.
• Take a Home Energy Checkup

 Note: We may ask for proof of your eligibility in the future. This is to maximize the discounts available through FERA. 

What is post-enrollment verification?

After enrolling in FERA, you may receive a letter from PG&E that explains your household has been randomly selected to provide proof of income.

 Note: If we do not hear from you by the date specified in the email or letter, your discount will be removed.