Relief for Energy Assistance through Community Help (REACH)
Get aid and receive help paying your energy bill during a crisis
For over 30 years, the REACH program has helped low-income families keep their utilities services turned on in times of hardship.
The REACH program helps you pay for energy during a crisis. REACH provides an energy credit for up to $300 based on the past due bill (energy credit support is subject to funding availability). A non-profit organization runs the REACH program from 170 offices in Northern and Central California.
PLEASE NOTE: REACH is available only once within a 12-month period and customer must qualify for the program.
Enrolling in REACH
Complete the following steps to enroll in REACH:
- Determine whether you qualify.Visit REACH Criteria and Guidelines.
- To apply, find an agency in your county to contact.
- Contact the REACH program at 1-800-933-9677.
Donating to REACH
You can support REACH through regular donations or with a one-time contribution.
- To make monthly donations, visit our donation page.
- To make a one-time tax-deductible donation online, visit Dollar Energy Fund.
For general questions, contact the PG&E Customer Service Center at 1-800-743-5000.
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Learn more about the many steps PG&E takes to work with you before disconnecting service. View Outreach Process Before Disconnect.
Get third-party notification
Receive notice of a friend or relative’s overlooked PG&E bill to help them avoid service shutoff. Find out how to help people in your care keep their service on during illness, hardship or other crises.