Relief for Energy Assistance through Community Help (REACH)
Get aid and receive help paying your energy bill during a crisis
For over 30 years, the REACH program has helped low-income families keep their PG&E services turned on in times of hardship.
The REACH one-time program helps you pay for energy during a crisis. REACH provides an energy credit for up to $300 based on the past due bill amount. PG&E sponsors REACH, and The Salvation Army runs the program from 170 offices in northern and central California.
PLEASE NOTE: REACH is available only once within an 18-month period except, in some cases, for the elderly, physically challenged and terminally ill.
Donating to REACH
You can support REACH through regular donations or with a one-time contribution.
- Make a monthly tax-deductible REACH contribution by filling out a donation form. For more information, contact PG&E at 1-800-743-5000.
- Make a one-time tax-deductible donation in two ways:
- Call the Salvation Army at 1-800-933-9677 and pay by credit card.
- Send a check to:
The Salvation Army
P.O. Box 193465
San Francisco, CA 94107
Get energy assistance program information in large print
View information about PG&E energy assistance programs in large print. Download any of these files:
For general questions, contact the PG&E Customer Service Center at 1-800-743-5000.
PG&E helps customers through many programs and community outreach projects. Learn more by downloading
Learn more about the many steps PG&E takes to work with you before disconnecting service. View Outreach Process Before Disconnect.
Receive notice of a friend or relative’s overlooked PG&E bill to help them avoid service shutoff. Find out how to help people in your care keep their service on during illness, hardship or other crises.
Discover the national program that connects families to helpful services and programs. Learn more by visiting