Get aid and receive help paying your energy bill during a crisis

For over 30 years, the REACH program has helped low-income families keep their PG&E services turned on in times of hardship.


The REACH one-time program helps you pay for energy during a crisis. REACH provides an energy credit for up to $300 based on the past due bill amount. PG&E sponsors REACH, and The Salvation Army runs the program from 170 offices in northern and central California.


PLEASE NOTE: REACH is available only once within an 18-month period except, in some cases, for the elderly, physically challenged and terminally ill.

Enrolling in REACH

Complete the following steps to enroll in REACH:


  1. Determine whether you qualify. Visit REACH Criteria and Guidelines.
  2. Contact the Salvation Army at 1-800-933-9677.

Donating to REACH

You can support REACH through regular donations or with a one-time contribution.


  • Make a monthly tax-deductible REACH contribution by filling out a donation form. For more information, contact PG&E at 1-800-743-5000.
  • Make a one-time tax-deductible donation in two ways:
    • Call the Salvation Army at 1-800-933-9677 and pay by credit card.
    • Send a check to:

      The Salvation Army
      REACH program
      P.O. Box 193465
      San Francisco, CA 94107

Get energy assistance program information in large print

View information about PG&E energy assistance programs in large print. Download any of these files: