Qualify for Relief for Energy Assistance through Community Help (REACH)

Following are details on how a customer may be eligible for the program.


  • Customer must have a residential account with PG&E in the name of an adult living in the household
  • Customer must demonstrate an uncontrollable or unplanned change in their ability to pay their PG&E bill 
  • Customer must not live in subsidized housing (Exceptions: Seniors, permanently disabled or terminally ill) 
  • Customer must not have received REACH assistance within the past 18 months 
  • Customer income must not exceed the REACH income guidelines, which are currently 200 percent above the federal poverty guidelines 
  • Customer must have received either a 15-day or a 48-hour disconnection notice 

    NOTE: This is not an all-inclusive list and is subject to periodic modifications.

Number of persons in householdTotal gross annual household income*


$32,040 or less


$40,320 or less


$48,600 or less


$56,880 or less


$65,160 or less


$73,460 or less


$81,780 or less


$90,100 or less


$98,420 or less

Each additional person, add


*Before taxes based on current income sources.


***All guidelines are established by The Salvation Army and approved by PG&E***