Program overview

If your health or safety would be at risk if your electric or gas service were disconnected, we’re here to help. You can receive support by self-certifying for Vulnerable Customer Status. This may include:

  • Additional Public Safety Power Shutoff (PSPS) notifications
  • Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications
  • A notice 48 hours before service is disconnected due to nonpayment
  • A notice or visit from PG&E before or at the time-of-service disconnection due to nonpayment

How to apply

To apply, call 1-800-743-5000. Once you are enrolled, Vulnerable Customer Status remains on your account for 90 days. You can resubmit a program application to apply for a one-year extension beyond the 90 days.

Download the Vulnerable Customer Status application (PDF, 173 KB)

Related programs

Medical Baseline Program

If you rely on power for medical needs, you may be eligible to receive help through the Medical Baseline Program. The program includes:

  • An additional allotment of energy at the lowest price on your current rate.
  • Notifications by call, text and email before a PSPS. If you do not respond to these alerts, we will make more attempts to notify you hourly. Or, we will contact you in person until we reach you.

Find out if you’re eligible for the Medical Baseline Program

Financial support

Utility bill assistance

We’re committed to providing solutions for those who may have fallen behind on their bills. The following support is available:

Financial assistance programs

The programs below may help you save money.