Tus as khauj pge.com TSHIAB tab tom yuav qhib siv sai no lawm!

• If you have just one account and have been completing the popup each time it appears on screen, you should be up to date. We serve the popup every 60 days to make sure your contact information is still correct.  
• If you have multiple accounts and have only been completing the popup or updating the first screen when you go to your preferences, you have only updated contact information for that one account. You need to use the dropdown account selector on either the dashboard or the preferences pages to repeat the process until all your accounts have been reviewed.

Tau. Txawm li cas los xij, peb yuav tsum lees paub kev txheeb qhia txog koj tus kheej. Txhawm rau ua qhov no, koj yuav tsum nkag mus rau koj tus email thiab tus naj npawb xov tooj kom peb tuaj yeem xa cov zauv cim kev ruaj ntseg rau koj tau. Rau cov neeg qhua siv hluav taws xob feem coob, kev sau npe nws yuav tsum yooj yim. Rau cov neeg uas muaj ntau lub npe tus neeg siv rau txhua tus as khauj, cov txheej txheem tej zaum yuav siv sij hawm ntau dua thaum peb ua pov thawj ib zaug.

Tsis tau. Yuav tsum muaj ib tus naj npawb xov tooj uas koj sau npe nkag lab npauv thawj zaug. Tam qab ntawd, koj yuav raug hais kom siv MFA nkaus xwb:

• Yog hais tias lub sij hawm thaum sau npe nkag mus rau hauv laj npauv ntev dhau lawm
• Yog tias koj sau npe nkag mus rau hauv lab npauv los ntawm ib lub cuab yeej los sis lub browser tshiab los sis
• Yog tias koj tshem koj tus browser cache

Nyeem cov nqe lus nug uas kheev nquag nug txog PG&E qhov MFA.

 Nco tseg: Yog tias koj siv lub browser uas muaj kev tswj hwm kev ruaj ntseg ntxiv xws li Firefox los sis Brave, tej zaum koj yuav tau siv MFA txhua zaus koj nkag mus. Qee lub browser tiv thaiv tsis pub peb khaws koj cov ntaub ntawv cia.

Tau. Txawm li cas los xij, koj yuav tau sau npe nkag mus rau lub vev xaib dua ntxiv.

Tsis yog. Qhov no tsuas yog qhov tshwm sim ntawm kev hloov kho tshiab tev naus laus zis nkaus xwb.

PG&E siv cov chaw nyob email uas sib txawv, tab sis feem ntau xaus nrog pge.com. Piv txwv li, koj yuav pom: 

• @pge.com 
• @em.pge.com
• @em1.pge.com

Yog hais tias peb muaj tus lej xov tooj tsis raug nyob hauv lab npauv:

• Koj yuav raug kaw koj tus as khauj online.
• Koj yuav tsum tau hu rau peb kom rov qab qhib siv koj tus as khauj online dua.
• Koj kuj tseem yuav tsis muaj peev xwm xa cov nyiaj them rov qab uas twb muaj lawm, cov ntaub ntawv npav khes div los sis cov ntaub ntawv qhia tus as khauj hauv txhab nyiaj los sis cov kev teeb qhaj kev ceeb toom mus rau lub vev xaib tshiab. Yog tias koj tso npe ua tus neeg siv tshiab, tej zaum koj yuav muaj cov kev them nyiaj dua los sis cov ntawv ceeb toom dua.
• Koj yuav plam kev nkag mus rau koj cov ntaub ntawv qhia tus as khauj hauv online thiab cov kev teeb qhaj. Koj yuav tsum tau hu xov tooj mus kom hloov cov ntaub ntawv ntawd.
• Yog tias koj sau npe ua tus neeg siv tshiab, koj yuav tau teeb qhaj koj tus as khauj dua ib zaug ntxiv.

Thaum koj nkag mus rau hauv pge.com, peb yuav siv koj cov ntaub ntawv tiv tauj los txheej xyuas kom paub meej tias yog koj tus kheej. Qhov no yuav ua kom koj tus as khauj muaj kev ruaj ntseg dua tuaj.

PG&E yuav tsis muag koj cov ntaub ntawv qhia paub txog tus kheej. Yog xav paub ntau ntxiv, mus saib Lub Chaw Ceev Kev Ntiag Tug (Privacy Center).

Tau.

Txhawm rau kom lees paub meej koj qhov chaw nyob email thiab tus lej xav tooj, ces mus saib cov ntaub ntawv qhia paub tus kheej ntawm koj tus as khauj tau ntawm: pge.com/myalerts.

Thaum koj nkag rau hauv koj tus as khauj online, koj yuav tsum ua pov thawj tias koj tus uas koj hais tias koj yog. Qhov ntawd yog hu ua "kev lees txais qhov raug (authentication)." Tau ntau xyoo lawm, uas qhov no ua tau nrog lub npe tus neeg siv (username) thiab tus zauv lus zais (password) nkaus xwb. Nrog MFA, koj yuav tsum tau siv ib txoj hau kev, los sis ib qho ntxuam thawj tseeb thib ob. Cov ntxuam thawj tseeb thib ob muaj xam nrog email, tsab lus sau ua ntawv los sis tus lej xov tooj.

Yog tias peb tsis muaj koj tus lej xov tooj thiab email, tej zaum koj yuav poob lub peev xwm los sau npe nkag mus rau hauv lab npauv as khauj thiab yuav tau hu xov tooj rau peb kom rov qab qhib siv koj tus as khauj dua.

Nyeem cov nqe lus nug uas kheev nquag nug txog PG&E qhov MFA.

Peb tab tom hloov los ntawm cov thev naus laus zis qub mus rau lub platform tshiab, thiab vam meej tshaj qub. Koj tsuas yog yuav tsum tsim ib lub npe tshiab nkag mus hauv lab npauv ib zaug rau lub platform tshiab no nkaus xwb.

Txhawm rau kom lees paub meej koj qhov chaw nyob email thiab tus lej xav tooj, ces mus saib cov ntaub ntawv qhia paub tus kheej ntawm koj tus as khauj.

Tau. Peb qhov kev tswj hwm kev nkag mus rau tus as khauj tshiab pab rau koj muab kev tso cai rau lwm tus neeg siv uas tau txais kev tso cai nkag mus rau koj tus as khauj tau. Koj yuav muaj peev xwm xaiv tau qib kev tso cai rau ib tus neeg twg uas koj caw. Caw koj tus txij nkawm los sis tus khub los ua txhua yam uas koj ua tau, suav nrog kev tso tseg los sis kev pib qhov kev pab cuam, los sis tsuas yog muab kev tso cai los nyeem ntawv rau tus me nyuam los sis tus phooj ywg koom chav nyob nkaus xwb.

Thaum koj nkag rau hauv lab npauv, peb yuav xa ib tsab lus sau ua ntawv tuaj qhia rau koj kom paub tseeb tias nws yog koj sim nkag mus rau koj tus as khauj tiag. Nyob rau yav pem suab, qhov no yuav tau muab ntxiv rau lwm cov kev xaiv—xws li kev sib tham nrog ib tus neeg ua hauj lwm ntawm lub chaw muab kev pab rau kev hu xov tooj.

Koj yuav tsum muaj tus lej xov tooj thiab qhov chaw nyob email ntawm cov ntaub ntawv qhia tus kheej los siv koj tus as khauj online mas thiaj tau. Yog hais tias peb tsis muaj koj tus lej xov tooj thiab email:

• Koj yuav raug kaw koj tus as khauj online.
• Koj yuav tsum tau hu rau peb kom rov qab qhib siv koj tus as khauj online dua.
• Koj kuj tseem yuav tsis muaj peev xwm xa cov nyiaj them rov qab uas twb muaj lawm, cov ntaub ntawv npav khes div los sis cov ntaub ntawv qhia tus as khauj hauv txhab nyiaj los sis cov kev teeb qhaj kev ceeb toom mus rau lub vev xaib tshiab. Yog tias koj tso npe ua tus neeg siv tshiab, tej zaum koj yuav muaj cov kev them nyiaj dua los sis cov kev ceeb toom dua.
• Koj yuav plam kev nkag mus rau koj cov ntaub ntawv qhia tus as khauj hauv online thiab cov kev teeb qhaj. Koj yuav tsum tau hu xov tooj mus kom hloov cov ntaub ntawv ntawd.
• Yog tias koj sau npe ua tus neeg siv tshiab, koj yuav tau teeb qhaj koj tus as khauj dua ib zaug ntxiv.

Peb tab tom ua hauj lwm los ua kom koj tus as khauj muaj kev ruaj ntseg dua tuaj. MFA pab peb kom paub tseeb tias tus neeg tab tom sau npe nkag mus rau hauv tus as khauj yog tus neeg siv uas tau txais kev tso cai tiag.

Yog tias peb tsis muaj koj tus lej xov tooj thiab email uas raug, koj yuav poob lub peev xwm los sau npe nkag mus rau hauv lab npauv as khauj thiab yuav tau hu xov tooj rau peb.

Nyeem cov nqe lus nug uas kheev nquag nug txog PG&E qhov MFA.

Cov xov tooj thiab cov email hloov tau mus raws lub sij hawm, tab sis qee zaum sawv daws tsis nco qab hloov tshiab rau peb lawm. Yog tias peb tsis muaj koj tus lej xov tooj thiab email, tej zaum koj yuav tsis muaj peev xwm los sau npe nkag siv peb qhov kev kuaj xyuas kev ruaj ntseg uas siv tau yam ntxuam thawj tseeb (multi-factor authentication, MFA) tau. Koj yuav tau hu xov tooj rau peb txhawm rau kom thiaj li nkag tau mus rau dua.

Nyeem cov nqe lus nug uas kheev nquag nug txog PG&E qhov MFA.

Cov email tej zaum yuav tsis cuam tshuam txog kev ua hauj lwm ntawm lub vev xaib tam sim no. Nkag mus rau hauv lab npauv txhawm rau rov qab kuaj xyuas dua ib zaug ntxiv.

Peb tab tom hloov los ntawm cov thev naus laus zis qub mus rau lub platform tshiab, thiab vam meej tshaj qub.

Rau cov neeg qhua siv hluav taws xob feem coob, kev sau npe yuav tsum yooj yim. Tsuas yog lees paub koj cov ntaub ntawv xwb. Rau cov neeg siv khoom hluav taws xob uas muaj ntau lub npe tus neeg siv (usernames) rau txhua tus as khauj, ces tej zaum kev sau npe yuav siv sij hawm ntau dua. Lub vev xaib tshiab xav kom txhua tus as khauj yuav tsum muaj ib lub npe tus neeg siv (username) tseem ceeb ib lub. Yog li ntawd, cov as khauj uas muaj ntau lub npe tus neeg siv yuav tsum tau tshem tawm cov ntaub ntawv hauv ib zaug kom tag.

Koj tus lej xov tooj tseem tab tom raug siv rau koj cov kev ceeb toom ib zaug los sis ntau zaus tuaj ntawm PG&E. Ua ntej koj yuav rho tawm tus lej xov tooj ntawm koj tus as khauj, koj yuav tsum mus rau Cov Kev Teeb Qhaj Kev Ceeb Toom (Alert Settings) thiab tshem tus lej tawm ntawm ib qho kev ceeb toom uas nws suav nrog. Txhawm rau ua li no, kom ua raws li cas kauj ruam nram qab no:

1. Mus saib pge.com/myalerts.
2. Swb nqis mus rau qhov Alert Settings. Yog tias ib qho kev ceeb toom twg muaj xam nrog tus lej xaov tooj uas koj xav rho tawm, kom teeb lub tswb ceeb toom rau qhov "off" los sis rho tawm tus lej xov tooj tawm ntawm qhov kev ceeb toom yog tias qhov kev xaiv ntawd muaj). Xaiv qhov "Save Changes."
3. Rov Qab Mus Rau Cov Ntaub Ntawv Tiv Tauj. Tshem tawm tus lej xov tooj tawm ntawm koj tus as khauj.

Tsis tau. Koj yuav tsum tau hloov tshiab koj qhov chaw nyob email hauv tshooj Cov Ntaub Ntawv Tiv Tauj Txuas. Qhov chaw nyob email uas raug siv yuav tsum yog tib qhov chaw nyob email hauv ob qho chaw.

Tsis tau. Koj kuj tseem yuav tsum tau hloov tshiab koj qhov chaw nyob email hauv tshooj Profile.

• If you have just one account and have been completing the popup each time it appears on screen, you should be up to date. We serve the popup every 60 days to make sure your contact information is still correct.  
• If you have multiple accounts and have only been completing the popup or updating the first screen when you go to your preferences, you have only updated contact information for that one account. You need to use the dropdown account selector on either the dashboard or the preferences pages to repeat the process until all your accounts have been reviewed.

Tau. Yog tias tus neeg ua hauj lwm lub npe, tus email thiab tus lej xov tooj tau teev nyob rau hauv tus as khauj online, ces lawv yuav muaj peev xwm rov sau npe rau ntawm lub vev xaib tshiab tau. 

Piv txwv li, lub npe tsis tuaj yeem yog "Accounts Payable" los sis lub npe ntawm lub tuam txhab. Nws yuav tsum yog lub npe thiab lub xeem ntawm tus neeg xwb. Tus email yuav tsum yog tseeb tiag thiab tus neeg siv yuav tsum nkag mus rau tus as khauj email tau. Tus lej npawb xov tooj yuav tsum muaj peev xwm txais tau kev hu xov tooj los sis xa ntawv ncaj qha tuaj. Cov switchboards tseem ceeb thiab tus lej xov tooj hu dawb yuav siv tsis tau. 

Muaj ob peb txoj hau kev los ua txoj hauj lwm no:

1. Tus neeg ua hauj lwm uas saib xyuas tus as khauj tuam txhab tuaj yeem caw tus neeg ua hauj lwm tshiab hauv online los ntawm kev muab lawv lub npe, tus email thiab tus lej xov tooj. Tus neeg ua hauj lwm tshiab yuav tau txais kev caw hauv email.
2. Tus neeg ua hauj lwm tshiab tuaj yeem hu rau PG&E thiab muab cov qauv kev lees paub tus kheej los ntxiv rau hauv tus as khauj lag luam tau. Tom qab tau ntxiv rau hauv tus as khauj lag luam lawm, tus neeg ua hauj lwm tuaj yeem tso npe hauv online tau. 

Tus neeg uas saib xyuas tus as khauj tuam txhab tuaj yeem caw tus neeg thib peb hauv online tau los ntawm kev muab lub npe, tus email thiab tus lej xov tooj. Tus neeg thib peb yuav tau txais kev caw hauv email kom tsim lawv tus kheej tus as khauj online. 

Tsis tau. Raws li ib feem ntawm kev txhim kho hloov tshiab fab kev ruaj ntseg, tus tswv as khauj yuav tsum xub tso npe rau ntawm lub vev xaib tshiab tso. Tom qab ntawd lawv mam li mus rau hauv online los caw koj kom koj tus kheej nkag mus rau hauv online mas thiaj tau. Thaum koj tau nkag mus rau hauv lab npauv online ntawm koj tus kheej lawm tsis tas yuav qhia cov ntawv pov thawj qhia tus kheek thiab koj tuaj yeem tswj kev teeb qhaj raws li koj tus kheej cov kev nyiam tau. 

Tsis tau. Raws li ib feem ntawm kev txhim kho tshiab kev ruaj ntseg, tus tswv as khauj yuav tsum tso npe rau ntawm lub vev xaib tshiab ua ntej. Tom qab ntawd lawv mam li mus rau hauv online los caw koj kom koj tus kheej nkag mus rau hauv online mas thiaj tau. Thaum koj tau nkag mus rau hauv lab npauv online ntawm koj tus kheej lawm tsis tas yuav qhia cov ntawv pov thawj qhia tus kheek thiab koj tuaj yeem tswj kev teeb qhaj raws li koj tus kheej cov kev nyiam tau. 

Tus tswv as khauj yuav tsum tau tso npe rau hauv lub vev xaib tshiab ua ntej tso. Thaum lawv tau sau npe lawm, tus tswv as khauj tuaj yeem caw koj kom koj tus kheej nkag mus rau hauv online kom koj tsis tas yuav qhia cov ntaub ntawv pov thawj qhia tus kheej thiab koj tuaj yeem tswj kev teeb qhaj raws li koj tus kheej cov kev nyiam tau. 

Tus tswv as khauj tuaj yeem tso cai nkag mus rau ntau tus as khauj thiab ntau tus neeg tiv tauj raws li lawv xav tau. Qhov cuab yeej online yuav tau ntxiv kev nkag mus tau ntxiv ib zaug. Yog tias tus neeg siv hluav taws xob uas nyob txum tim tas li muaj ntau dua 15 tus as khauj sau nyiaj los sis cov neeg tiv tauj txhawm rau caw thiab tsis xav ntxiv lawv ib leeg zuj zus, kom lawv hu rau lawv tus thawj tswj hwm tus as khauj PG&E.

Ib tus neeg twg uas tau txais kev tso cai LOA yav dhau los tseem yuav tuaj yeem hu tuaj tau ntxiv. Txawm li cas los xij, lawv yuav tsis tuaj yeem nkag mus rau pge.com kom txog rau thaum lub vev xaib tshiab qhib siv tso thiab tus tswv tus as khauj nkag mus hauv online txhawm rau caw tus neeg thib peb los ua tus neeg siv uas tau txais kev tso cai.