Pge.com log-in troubleshooting

Teb rau hom log-in thiab billing teeb meem rau pge.com

 Faj seeb: Muaj teeb meem logging rau hauv pge.com? Pge.com yog optimized rau mobile thiab txaus siab browsers. 

 Tseem xav tau kev pab? Hu rau cov neeg muas zaub ntawm 1-877-660-6789 los yog hu rau lwm lub tuam tsev pab kev noj qab haus huv.

Log-in thiab kos npe rau tej teeb meem

Muaj teeb meem logging nyob rau hauv?

• Forgot username? Peb yuav email koj username.
• Forgot password? Koj yuav reset nws los mus hauv koj cov neeg siv los retrieve koj lo lus nug ruaj ntseg.
• Invalid password? Ntawm no yog ob peb lub tswv yim:
  • Hom password los ntawm cov password reset email. Luam thiab paste tej zaum yuav ntxiv cim ntxiv.
  • Ob npaug ntawm koj cov neeg siv thiab password yog tseeb.
  • Yog hais tias koj tau ib tug neeg muas zaub PG&E rau ib lub sij hawm ntev, tej zaum koj yuav tau sau npe dua.
  • Xav tau kev pab ntxiv? Xyuas peb qhov chaw pab qhov chaw kom koj nug txog cov lus nug. 

Gray screen? Nplooj ntawv tsis loading?

• Disable tag nrho pop-up blockers.
• Tsis txhob browse hauv lwm hom rau pge.com. Lwm hom yuav muaj feem xyuam rau txoj kev ua hauj lwm.
• Hloov mobile. Hom pge.com rau hauv koj lub xov tooj txawb web browser. Tsis muaj app yuav tsum tau txhaj.
• Xyuas kom koj nyob nraum tsis siv ib VPN. Ib VPN, los yog virtual lwm network, encrypts koj cov ntaub ntawv. Pge.com siv tshuab uas cuam tshuam tej VPNs. Nplooj ntawv yuav tsis load. 
• Siv ib tug browser. Saib txaus siab browsers. 
• Tseeb koj browser cache. Ib browser cache ib ntus khw muag khoom noj ntawm web pages, dluab thiab lwm cov ntsiab lus hauv internet koj saib rau ib lub hauv paus pib.

Cov nyiaj them poob haujlwm thiab nqi kho mob

Puas muaj teebmeem ua nyiaj them poob haujlwm?

Nrhiav ntau txoj kev them. Mus them cov kev xaiv uas yuav them.

Tsis txhob pom cov "Them Bill" khawm?

Tsis txhob pom cov "Them Bill" khawm thaum uas ua kom them nyiaj? Koj tus account muaj npe zwm rau hauv cov nyiaj them poob haujlwm. Nyem qhov "ua ib qho nyiaj ntxiv" txuas xwb.

Nrhiav koj daim nqi?

Saib thiab download koj daim nqi. Yog hais tias koj tsis qhib cov ntaub ntawv PDF, mus adobe.com thiab download lub Adobe Acrobat nyeem ntawv.

Kuv yog ib tug neeg hnub ci. Kuv cov nqe lus Tseeb-Up nqe lus?

Tom qab 12 lub hlis, teeb meem ib tsab ntawv True-up. Koj ib xyoos ib zaug True-Up adjusts koj daim nqi raws li koj PG&E nuj tsub tsub thiab khab nias. Kawm ntxiv rau cov nplooj ntawv Solar Bill nplooj ntawv.

CCA yog dab tsi?

Zej zog xaiv Aggregation, los yog CCA, tso cai rau lub zos thiab lub cheeb nroog yuav muas thiab/los yog ua kom muaj hluav taws xob rau cov neeg thiab cov lag luam hauv lub territories uas lawv pab. Kawm ntxiv rau ntawm NCA phab.

Li cas kuv nkag rau hauv ib CCA tsis paub?

Yog hais tias ib tug CCA muaj nyob rau ntawm cheeb tsam, koj yuav tau txais kev pab raws li ib tug neeg muas zaub ntawm lub CCA thaum koj kos npe rau cov kev pab fais fab. Yog hais tias koj xav opt tawm hauv qhov kev pab cuam CCA thiab muaj PG&E thiab/los yog ua kom koj hluav taws xob, koj yuav tsum xa koj opt-out thov ncaj qha mus rau CCA.

Kuv yuav nrhiav tariff cov lus qhia?

Tam sim no roj thiab hluav taws xob npaum li cas, ua ntej cov nqe lus, txoj cai thiab cov ntaub ntawv yuav nrhiav tau rau peb Tariffs qhov chaw.