PG&E login help

Recover your password

On June 9, 2025, we launched a new online account platform.  The password reset function on the site only works if you have already transitioned your online account to our new platform.  If your password still doesn't work, double-check:

You’re using the email address you gave when you re-registered on the new pge.com. 

If you haven’t registered on the new site: 

1. Log into the site using your last known username and password. We’ll guide you through the setup.
2. Register as a new customer.

Once you re-register, your username will be an email address.  

Find or recover your username

On June 9, 2025, we launched a new online account platform.  The forgot-username function only works if you have already transitioned your online account to our new platform.  If the forgot-username function still doesn't work, double-check:

That you’re using the email address you gave when you re-registered on the new pge.com. Check your email inboxes for an email from noreply@salesforce.com.

If you haven’t registered on the new site:

1. Log into the site using your last known username and password. We’ll guide you through the setup.
2. Register as a new customer.

Once you re-register, your username will be an email address.  

Call 1-877-660-6789. We can verify your account details and get you online account access.

Text messages and emails may be delayed or blocked by the wireless carrier or email provider.

If you haven't received a security code:

1. Wait 60 seconds, then select "Send code again." Codes can take up to 30 minutes to arrive. They're valid for one (1) hour.
   • After three (3) incorrect attempts, your account will be temporarily locked.
   • If you need to log in now, reset your username or password.
2. Try a different delivery option. Did you choose to receive your code via text? Try email.

What to check if you still haven't received a security code

 Did you choose email delivery? Check your spam or junk folders. Make sure you’re using a supported email domain.

 Did you choose text delivery? Make sure you have reception and your phone is not in airplane mode.

 Did you choose a phone call but didn't hear the code? You must say something when you answer to trigger the message.

 Do you have a scam detection app installed on your phone? You may not receive the call. Turn it off or try a different method.

If you no longer have access to the phone and email on your account, call 1-877-660-6789. We can help verify your identity, restore your account access and update your contact information.

Too many failed login attempts may cause your account to be locked temporarily, for security.

If you're locked out of your account:

1. Wait at least one (1) hour and try to log in again.
2. Select "Forgot your Username or Password?" on the login page.

If you moved your account to the new pge.com platform, your username is the email address you used to register. 

What to check if you still can't create an account:

 Has the email already been used? An email address can only be used once in our system. If you’re trying to link another account, log in and click “add an account” at the top of the page.

 Has someone else in your family already registered the account? If so, ask them to add you using the “add a person” link on the dashboard.

 Confirm that you're the primary account holder or have been invited to manage the account.

For help, call 1-877-660-6789. We can verify your account details and get you online account access.

When I tried to log in, I saw an error message that said my username has already been re-registered. What do I do? 

Residential account numbers can only be registered under one username. The account should be registered to the primary account holder. However, it’s possible that a spouse, family member or roommate created an account on your behalf. 

Still unable to determine what email and username is linked to your account? Call 1-800-743-5000.

Here’s what happens. During the registration process, you enter your:

• Account number
• Phone number
• Security code
• Email address twice

A verification email is sent to the email provided, but when you click the “verify email” button in the email:

• A new browser session opens.
• You’re back at the beginning of the registration process.

Before you call

 Copy and paste the URL from the verification email in your browser

• Go back to your verification email.
• Above the “verify email” button, there is a URL.
• Copy and paste that URL in the browser.
• You should be able to continue.

 Adjust your browser settings

• Disable all pop-up blockers.
• Use a supported browser.    

 Clear your browser cache. Browser caches may temporarily store copies of web pages, images and other online content you access on a frequent basis.

 Turn off your home Wi-Fi. Your home Wi-Fi's security settings may prevent you from accessing pge.com. Turn it off and try using mobile data.

 Use a mobile device.

 Turn off your VPN. Some functions may not be available everywhere.