Resources for accessibility, financial, language and aging needs
Get support and services during Public Safety Power Shutoff (PSPS) events
Call or text 211, 24 hours a day
Access medical, shelter, food and other support available for disabled and aging populations in the event a Public Safety Power Shutoff (PSPS) is called in your area.
Call 211 or text "PSPS" to 211211, 24 hours a day, seven days a week. This free service, in partnership with PG&E, can help you find local health and social services during PSPS events as well as during natural disasters and other emergencies. Support is available in English, Spanish, Cantonese, Mandarin and nearly 200 other languages via interpreter service.
Make sure you can receive PSPS alerts
When possible, we will provide you advance notice about events affecting your service — including the possible need to proactively turn off power for public safety. Make sure your email, phone number, language preference and mailing address are current in your online account.
Update your contact information nowPSPS Address Alerts for Non-PG&E Account Holders
Get a phone call from PG&E if power shutoffs may be needed to help prevent a wildfire.
Learn moreDevice charging, Wi-Fi and other support
PG&E opens Community Resource Centers in areas affected by a Power Shutoff. All Community Resource Centers follow state and county guidelines to fight COVID-19. These centers offer ADA-accessible restrooms and hand-washing stations, medical equipment charging, device charging, Wi-Fi, bottled water and snacks. Indoor centers also offer air-conditioning or heating, seating and ice.
If you rely on power for medical and/or independent living needs
Medical Baseline Program
The Medical Baseline Program offers supports for residential customers who rely on power for certain medical conditions. The program includes two different kinds of help:
- A lower rate on your monthly energy bill (more energy at the lowest rate).
- Extra notifications in advance of PSPS events, including live phone calls and door knocks.
Find out if you qualify for the Medical Baseline program
Apply today
Portable Battery Program
The Portable Battery Program is closed as of December 31, 2020 with the end of the peak PSPS season. In the event PG&E must initiate a PSPS event during the off-peak season, the California Foundation for Independent Living Centers (CFILC) will still be able to provide resource support including hotels and batteries for qualified customers (please see program details below). The Portable Battery program will re-open later in 2021, prior to the beginning of peak PSPS season. The website will be updated with 2021 program information prior to re-opening.
PG&E's Portable Battery Program (PBP) provides no-cost backup portable batteries for eligible customers who meet the following criteria:
- Enrolled in the Medical Baseline program, and
- Enrolled in California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA), and
- Live in high fire-threat districts (HFTD) as defined by this CPUC Fire Map.
Additional eligibility requirements include a reliance on medical equipment that operates on electricity to sustain life. Working in coordination with Community Based Organizations (CBOs), PG&E has identified approximately 10,500 customers who could qualify for this program.
The CBOs are conducting initial outreach to all 10,500 customers to assess their needs with a survey and based on these results, the CBOs determine which customers are eligible to receive batteries. The CBOs then deliver the batteries to the homes of these qualified customers, set up the batteries, and educate customers on how to safely operate and maintain the equipment. Battery deliveries will take place between September through November 2020.
Contacts for Portable Battery Program
Counties Served | Contact Info | |
---|---|---|
RHA
|
Alameda, Amador, Butte, Calaveras, Colusa, Contra Costa, El Dorado, Fresno, Glenn, Kern, Lassen, Madera, Mariposa, Nevada, Placer, Plumas, San Joaquin, San Luis Obispo, Santa Barbara, Shasta, Sierra, Siskiyou, Tehama, Trinity, Tulare, Tuolumne | |
North Coast Energy Services
|
Lake, Mendocino, Sonoma, Napa, Solano, Yolo | |
Community Action Agency of Butte
|
Butte | |
Central Coast Energy Services
|
San Benito, San Mateo, Santa Clara, Santa Cruz, Monterey, Marin | |
Community Resource Project, Inc.
|
Yuba | |
Redwood Community Action Agency
|
Humboldt |
If you do not meet the eligibility requirements for this program, but do have a disability or independent living need, please refer to the California Foundation for Independent Living Centers resources below.
California Foundation for Independent Living Centers
The California Foundation for Independent Living Centers provides extra help for people who rely on power for medical or independent living needs during PSPS events. Once you qualify, you’ll get access to backup portable batteries and other resources like assistive communication equipment, and various hotel and food vouchers at an Independent Living Center in your county.
These centers may also be able to cover the costs associated with accessible transportation to and from PG&E Community Resource Centers.
Coordination with an Independent Living Center for support takes time so we recommend you reach out to your local center in advance of a PSPS event. While these centers can provide emergency help, they’re not open 24 hours a day, 7 days week. Regular hours are traditionally Monday - Friday, 8:30 a.m. – 4 p.m.
If you’re experiencing a life-threatening emergency, please dial 911.
This organization also helps you get ready for these PSPS events with emergency planning and education and Medical Baseline Program enrollment assistance. Visit the California Foundation for Independent Living Centers Disability Disaster Access and Resources to access these disaster planning resources.
Find an Independent Living Center near you
Counties Served | Address and Phone Numbers | More Information | |
---|---|---|---|
Center for Independence (CID) of Individuals with Disabilities
|
San Mateo |
2001 Winward Way #103 | |
Central Coast Center for Independent Living (CCCIL)
|
Monterey, San Benito, Santa Cruz |
318 Cayuga Street, Suite 208 | |
California Foundation for Independent Living Centers (CFILC)
|
El Dorado, Placer |
1000 G Street, Suite 100 | |
Community Resources for Independent Living (CRIL)
|
Alameda |
439 A Street | |
Disability Action Center (DAC)
|
Butte, Glenn, Lassen, Modoc, Plumas, Siskiyou, Shasta, Tehama |
1161 East Avenue | |
Disability Resource Agency for Independent Living (DRAIL)
|
Alpine, Amador, Calaveras, Mariposa, San Joaquin, Stanislaus, Tuolumne |
1101 Sylvan Avenue, Suite A25 | |
Disability Services and Legal Center (DSLC)
|
Lake, Napa, Mendocino, Sonoma |
521 Mendocino Ave #5241 | |
FREED Center for Independent Living
|
Colusa, Nevada, Sierra, Sutter, Yuba |
435 Sutton Way | |
Independent Living Center of Kern County
|
Kern |
5251 Office Park Dr # 200 | |
Independent Living Resource Center (ILRC)
|
San Luis Obispo, Santa Barbara |
423 W. Victoria Street Phone/TTY: 805-963-0595 | |
Independent Living Resources of Solano & Contra Costa Counties (ILRSCC)
|
Contra Costa, Solano |
1850 Gateway Boulevard, Suite 120 | |
Marin Center for Independent Living (MCIL)
|
Marin |
710 Fourth Street | |
Resources for Independent Living (RIL)
|
Sacramento, Yolo |
420 I Street | |
Resources for Independent Living Central Valley (RICV)
|
Fresno, Kings, Madera, Merced |
3636 N. First Street, Ste. 101 Phone: 559-221-2330 | |
Silicon Valley Independent Living Center (SVILC)
|
Santa Clara |
25 N. 14th Street, #1000 | |
Tri County Independent Living (TCIL)
|
Del Norte, Humboldt, Trinity |
139 Fifth Street |
If you need financial assistance
California Alternative Rates for Energy (CARE) and Family Electric Rate Assistance (FERA)
Income-qualified households can get a monthly discount on their energy bills with the CARE and FERA programs.
Find out if you qualify for the CARE or FERA program.
Food replacement resources
If you experience food loss due to a PSPS event, participating food banks will provide your family with groceries during a PSPS in your county, and three days following power being restored.
Find your local food bank
Organization | Counties Served | Contact Information | |
---|---|---|---|
The San Francisco Food Bank
|
Food Bank |
San Francisco & Marin | |
Central California Food Bank
|
Food Bank |
Fresno, Kern, Kings & Tulare | |
Redwood Empire Food Bank
|
Food Bank |
Sonoma, Lake, Mendocino, Humboldt & Del Norte | |
El Dorado Food Bank
|
Food Bank |
El Dorado & Alpine | |
Food Bank of Nevada County
|
Food Bank |
Nevada | |
Interfaith Council of Amador
|
Food Bank |
Amador | |
Community Action Agency of Butte County
|
Food Bank |
Butte, Colusa, Glenn, Plumas, Sierra & Tehama | |
Merced County Food Bank
|
Food Bank |
Merced & Mariposa | |
Community Action of Napa Valley Food Bank
|
Food Bank |
Napa | |
Yuba Sutter Food Bank
|
Food Bank |
Yuba & Sutter | |
Second Harvest Food Bank San Joaquin & Stanislaus
|
Food Bank |
San Joaquin & Stanislaus | |
Food Bank of Contra Costa & Solano
|
Food Bank |
Contra Costa & Solano | |
Kings Community Action Organization
|
Food Bank |
Kings | |
Yolo Food Bank
|
Food Bank |
Yolo | |
Food For Thought
|
Grocery Bags |
Sonoma | |
Dignity Health Connected Living
|
Food Bank |
Shasta | |
Second Harvest Food Bank of Santa Cruz
|
Food Bank |
Santa Cruz | |
Alameda County Community Food Bank
|
Food Bank |
Alameda | |
Second Harvest Food Bank of Silicon Valley
|
Food Bank |
San Mateo, Santa Clara | |
ATCAA Food Bank
|
Food Bank |
Tuolumne | |
Fort Bragg Food Bank
|
Food Bank |
Mendocino |
If you’re disabled or an older adult
Meals on Wheels
Meals on Wheels provides home-bound seniors with nutritious meals in their homes. If you live in a county affected by a PSPS event, and already participate in the Meals on Wheels program, you’ll be given one more meal per day for each day of the PSPS event.
To be eligible you must be 60 years or older (or the spouse of a person age 60 or older), at risk of malnutrition and not able to come to a Meals on Wheels Center for a meal. Reach out to your local Meals on Wheels now, to see if you qualify.
Find your local Meals on Wheels
Organization | Counties Served | Contact Information | |
---|---|---|---|
Gold Country Community Services
|
Meals On Wheels |
Nevada | |
Coastal Seniors
|
Meals On Wheels |
Sonoma & Humboldt | |
Meals on Wheels Diablo Region
|
Meals On Wheels |
Contra Costa | |
Senior Coastsiders
|
Meals On Wheels |
San Mateo | |
Life ElderCare
|
Meals On Wheels |
Alameda | |
Community Bridges
|
Meals On Wheels |
Santa Cruz | |
Meals on Wheels Solano County
|
Meals On Wheels |
Solano | |
Service Opportunity for Seniors
|
Meals On Wheels |
Alameda | |
Chico Meals On Wheels
|
Meals On Wheels |
Butte | |
Ceres Community Project
|
Meals On Wheels |
Sonoma & Marin | |
Spectrum Community Services
|
Meals On Wheels |
Alameda | |
Community Action Agency of Napa Valley
|
Meals On Wheels |
Napa | |
Common Ground Senior Services
|
Meals On Wheels |
Calaveras | |
Peninsula Volunteers
|
Meals On Wheels |
San Mateo | |
Petaluma People Services
|
Meals on Wheels |
City of Petaluma | |
Dignity Health Connected Living
|
Meals on Wheels |
Shasta | |
Meals on Wheels Monterey Peninsula
|
Meals on Wheels |
Monterey |
If you need language support
If you or others you know need help understanding and preparing for a PSPS event, the language resources and partnerships listed below are available for support. Additional support is available in over 200 languages. Call 1-866-743-6589 to learn more.
For information in alternate formats, such as large print, Braille, or audio, please send PG&E an e-mail at this mailbox CIACMC@pge.com and include your name, mailing address, and phone number.
Language support resources
Organization | Counties Served | Contact Information | |
---|---|---|---|
Puente
|
In-Language |
San Mateo | |
Corazon Healdsburg
|
In-Language |
Sonoma | |
Mixteco Indigena Community Organizing Project
|
In-Language |
Santa Barbara | |
Redirect Nuevo Camino & Ocelotecame
|
In-Language |
Placer & Sacramento | |
Movimiento Cultural de la Union Indigena
|
In-Language |
Alameda, Mendocino, Napa, Solano, Sonoma & Yolo | |
Centro Binacional para el Desarollow Indigena Oaxaqueno
|
In-Language |
Fresno, Kern, Madera, Merced, Monterey & Tulare |
Wildfire Safety resources
Use the Wildfire Safety Toolkit, available in a variety of languages, to help you or someone you love prepare for PSPS events. This toolkit includes helpful resources to prepare for Public Safety Power Shutoffs, such as fact sheets and a printable application for the Medical Baseline Program.
English
-
PSPS Fact Sheet
[PDF, 431.64 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 294.88 KB]
-
Medical Baseline Allowance Application
[PDF, 199.68 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 861.05 KB]
-
California Foundation for Independent Living Centers Fact Sheet
[PDF, 788.95 KB]
-
Local Resiliency Fact Sheet
[PDF, 472.93 KB]
-
Emergency Preparedness Brochure
[PDF, 241.45 KB]
Spanish
-
PSPS Fact Sheet
[PDF, 450.44 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 296.17 KB]
-
Medical Baseline Allowance Application
[PDF, 150.23 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 0.14 KB]
-
Local Resiliency Fact Sheet
[PDF, 495.92 KB]
-
Emergency Preparedness Brochure
[PDF, 387.61 KB]
Chinese
-
PSPS Fact Sheet
[PDF, 3.16 MB]
-
Medical Baseline Program Fact Sheet
[PDF, 906.79 KB]
-
Medical Baseline Allowance Application
[PDF, 288.45 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 0.14 KB]
-
Local Resiliency Fact Sheet
[PDF, 934.52 KB]
-
Emergency Preparedness Brochure
[PDF, 429.91 KB]
Korean
-
PSPS Fact Sheet
[PDF, 742.03 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 633 KB]
-
Medical Baseline Allowance Application
[PDF, 285.76 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 1022.31 KB]
-
Local Resiliency Fact Sheet
[PDF, 681.59 KB]
-
Emergency Preparedness Brochure
[PDF, 332.61 KB]
Russian
-
PSPS Fact Sheet
[PDF, 2.4 MB]
-
Medical Baseline Program Fact Sheet
[PDF, 970.95 KB]
-
Medical Baseline Allowance Application
[PDF, 233.55 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 637.8 KB]
-
Local Resiliency Fact Sheet
[PDF, 1.16 MB]
-
Emergency Preparedness Brochure
[PDF, 518.96 KB]
Vietnamese
-
PSPS Fact Sheet
[PDF, 1.16 MB]
-
Medical Baseline Program Fact Sheet
[PDF, 1.02 MB]
-
Medical Baseline Allowance Application
[PDF, 225.86 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 774.25 KB]
-
Local Resiliency Fact Sheet
[PDF, 1.08 MB]
-
Emergency Preparedness Brochure
[PDF, 456.08 KB]
Tagalog
-
PSPS Fact Sheet
[PDF, 449.24 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 293.68 KB]
-
Medical Baseline Allowance Application
[PDF, 220.75 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 776.87 KB]
-
Local Resiliency Fact Sheet
[PDF, 494.72 KB]
-
Emergency Preparedness Brochure
[PDF, 383.72 KB]
Hmong
-
PSPS Fact Sheet
[PDF, 459.6 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 384.71 KB]
-
Medical Baseline Allowance Application
[PDF, 352.71 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 956.91 KB]
-
Local Resiliency Fact Sheet
[PDF, 460.19 KB]
-
Emergency Preparedness Brochure
[PDF, 385.79 KB]
Japanese
-
PSPS Fact Sheet
[PDF, 2 MB]
-
Medical Baseline Program Fact Sheet
[PDF, 974.53 KB]
-
Medical Baseline Allowance Application
[PDF, 342.69 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 1.39 MB]
-
Local Resiliency Fact Sheet
[PDF, 1016.96 KB]
-
Emergency Preparedness Brochure
[PDF, 400.26 KB]
Arabic
-
PSPS Fact Sheet
[PDF, 544.18 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 407.83 KB]
-
Medical Baseline Allowance Application
[PDF, 924.83 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 1.03 MB]
-
Local Resiliency Fact Sheet
[PDF, 497.63 KB]
-
Emergency Preparedness Brochure
[PDF, 224.89 KB]
Farsi
-
PSPS Fact Sheet
[PDF, 520.42 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 380.76 KB]
-
Medical Baseline Allowance Application
[PDF, 1.34 MB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 1003.09 KB]
-
Local Resiliency Fact Sheet
[PDF, 465.4 KB]
-
Emergency Preparedness Brochure
[PDF, 277.58 KB]
Khmer
-
PSPS Fact Sheet
[PDF, 538.12 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 438.71 KB]
-
Medical Baseline Allowance Application
[PDF, 1.31 MB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 293.92 KB]
-
Local Resiliency Fact Sheet
[PDF, 558.19 KB]
-
Emergency Preparedness Brochure
[PDF, 387.32 KB]
Punjabi
-
PSPS Fact Sheet
[PDF, 519.13 KB]
-
Medical Baseline Program Fact Sheet
[PDF, 335.08 KB]
-
Medical Baseline Allowance Application
[PDF, 390.65 KB]
-
Community Wildfire Safety Program Fact Sheet
[PDF, 976.16 KB]
-
Local Resiliency Fact Sheet
[PDF, 582.98 KB]
-
Emergency Preparedness Brochure
[PDF, 299.96 KB]
CA Foundation for Independent Living Centers (ASL)
Public Safety Power Shutoff resources
What is a Public Safety Power Shutoff?
Real-time updates during a PSPS
Weather and PSPS 7-Day Forecast
Generators and other back-up power
Prepare for Power Down
What we’re doing to reduce the risk of wildfires
Wildfire Safety
2020 Wildfire Mitigation Plan
System Inspections Program
Enhanced Vegetation Management