Start or stop your PG&E residential service

NOTE: If you're a solar customer, you will not be able to start service online. Please call 1-877-743-4112.

New or former PG&E customer

1. Go to Start Service.
2. Select "New to PG&E."
3. Enter your name and identification.
4. Enter your new service address. Then, pick a start date that falls within 60 days.
5. Select your electric rate plan.
6. Provide your contact information.
7. Review your information and submit your request.

Current PG&E customer adding another service address

1. Sign in to your online account.
   Sign in now
   
   Don't have an online account? Use the following information to create Your Account:
   Your account number and your phone number or the last four digits of your Social Security number
   Sign up now
   or
   Sign in without an online account using your last name, service address ZIP code and the last four digits of your Social Security number.
   Sign in as a visitor
2. Select Add Another Address.
3. Enter your new service address. Then, pick a start date that falls within 60 days.
4. Select your electric rate plan.
5. Provide your contact information.
6. Choose whether to sign up for recurring payments.
7. Review your information and submit your request.

To stop service, you can either sign in to Your Account or sign in as a visitor.

1. After signing in, select "Stop Service" from the "Start or Stop Service" page.
2. Answer the question about gas appliances and select the date to stop your service.
3. Review your information, then submit your request.

or

Sign in without an online account using your last name, service address ZIP code and the last four digits of your Social Security number.

If you don't see an option to stop service, this usually means your gas and/or electric service is already in process of being stopped or has already been stopped. You can review the status of your services in Your Account. NOTE: This information is only available when you sign in with a username and password.

1. After signing in, select “EDIT PROFILE & ALERTS” from your dashboard.
2. Go to “Account Services” under the Profile section.
3. Scroll to “Gas and electric service information” to see the status of our services.

If you see a status of "PENDING_STOP" or "STOPPED," no further action is needed.

Are you moving within our service area? To transfer service, you can either sign in to Your Account or sign in as a visitor.

1. After signing in, select "Transfer Service" from the "Start or Stop Service" page.
2. Select when you want to stop your existing service.
3. Enter where you are moving to and what date you want to start service.
4. Select your electric rate plan.
5. Provide your contact information.
6. Choose whether to sign up for recurring payments.
7. Review your information and submit your request.

or

Sign in without an online account using your last name, service address ZIP code and the last four digits of your Social Security number.

In the following cases, you’ll need to speak to a customer service representative to start service:

• You're the first occupant in a brand new home and the builder hasn't started residential service.
• You had previous credit issues with PG&E, including having service turned off for non-payment.
• You're starting service on a solar rate and your new location has solar already installed.

If any of these situations apply, call us at 1-800-743-5000.

Compare TV, Internet, Phone and Security providers costs and offerings, and select and connect to all with one stop.

To restore service, you must pay the full amount due. There are two ways to pay: by phone or at an Authorized Neighborhood Payment Center.

Pay by phone

1. Call our payment center at any time: 1-877-704-8470.
2. You may use 1) a Visa, MasterCard or Discover card, 2) an ATM or debit card with a Star, Accel, Pulse or NYCE symbol or 3) an electronic check. NOTE: You will be charged a small convenience fee for each transaction.
3. After full payment is made, call us at 1-877-743-5950 with your confirmation number. Once payment is verified, we’ll issue a service order to restore service.*

Pay at an Authorized Neighborhood Payment Center (NPC)

1. To find an NPC near you, call 1-877-743-5950 or use our Payment Center Locator.
2. You MUST bring your 11-digit PG&E account number or a copy of your bill with you.
3. You may pay by cash, check, money order or cashier’s check. Walmart locations accept cash and PIN-based debit cards.
4. After full payment is made, call us at 1-877-743-5950. Have your NPC receipt available. Once payment is verified, we’ll issue a service order to restore service.*

Need help paying your bill?

If you are experiencing financial difficulties and require assistance, call 1-877-743-5950 for a list of agencies that may be able to help. Or, visit our financial assistance programs page.

In cases where a spouse has passed away, service may be transferred to the surviving spouse. To do so, call Customer Service at 1-800-743-5000.

In all other cases, you cannot switch or transfer service between two people. You must stop your existing service and have the other person start new service. You can schedule both of these for the same day so there will likely be no service interruption.

To stop service:

Sign in to Your Account or sign in as a visitor.

1. After signing in, select "Stop Service" from the "Start or Stop Service" page.
2. Answer the question about gas appliances and select the date to stop your service.
3. Review your information, then submit your request.

or

Sign in without an online account using your last name, service address ZIP code and the last four digits of your Social Security number.

To start service:

Go to Start Service.

1. Select "New to PG&E."
2. Enter your name and identification.
3. Enter your new service address. Then, pick a start date that falls within 60 days.
4. Select your electric rate plan.
5. Provide your contact information.
6. Review your information and submit your request.