Pib, nres los yog hloov qhov kev pab cuam

 Faj seeb: Yog hais tias koj nyob nraum ib hnub ci neeg, koj yuav tsis tau pib qhov kev pab hauv internet. Hu rau 1-877-743-4112 los pib qhov kev pab cuam.

Tshiab los yog qub PG&E neeg muas zaub

1. Mus Pib Qhov Kev Pab Cuam.
2. Xaiv "Tshiab rau PG&E".
3. Sau koj lub npe thiab kev taw qhia.
4. Sau koj qhov chaw nyob tshiab.
5. De ib hnub pib uas ntog li ntawm 60 hnub.
6. Xaiv koj lub hom phiaj hluav taws xob npaum li cas.
7. Muab koj cov lus qhia rau koj paub.
8. Xyuas koj cov ntaub ntawv thiab xa koj cov ntaub ntawv thov.

Tam sim no PG&E neeg ntxiv lwm qhov chaw nyob

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Xaiv "Ntxiv lwm qhov chaw nyob".
3. Sau koj qhov chaw nyob tshiab.
4. De ib hnub pib uas ntog li ntawm 60 hnub.
5. Xaiv koj lub hom phiaj hluav taws xob npaum li cas.
6. Muab koj cov lus qhia rau koj paub.
7. Xaiv seb yuav kos npe rau cov nyiaj them poob haujlwm.
8. Xyuas koj cov ntaub ntawv thiab xa koj cov ntaub ntawv thov.

Koj puas yog ib tug neeg muas zaub tam sim no tsis muaj ib tug account hauv internet?

Tsim ib tug account

Koj yuav tau:

• Tus account nab npawb rau koj PG & E zog tsab ntawv
• Koj tus xov tooj los sis tus nawj npawb xaus-saus nab npawb

Tsim ib tug account hauv internet

Kos npe rau hauv internet siv ib-lub sij hawm access

Kos npe rau hauv siv ib-lub sij hawm access, koj yuav tau:

• Tus account tuav lub xeem lub xeem
• Qhov chaw nyob ZIP code
• Lub xeem plaub digits ntawm tus account tuav tus Social Security nab npawb

Kos npe rau ib-lub sij hawm mus saib tau

Muaj ib tug account hauv internet?

1. Kos npe rau koj tus neeg siv thiab password.
2. Xaiv "Stop Service" ntawm daim ntawv "Pib lossis Kev Pab Tso Tseg" ntawm nplooj ntawv "
3. Teb cov lus nug txog cov khoom siv roj
4. Xaiv hnub uas koj yuav tsum tau ua.
5. Xyuas koj cov ntaub ntawv thiab xa koj cov ntaub ntawv thov.

Sau npe nkag mus

Tsis muaj ib tug account hauv internet?

1. Kos npe rau hauv internet siv ib-lub sij hawm access. Qhov no yuav tsum tau:
   1. Koj lub xeem
   2. Koj qhov chaw nyob ZIP code
   3. xaus-saus nab npawb xaus-saus
2. Tom qab kos npe rau hauv, xaiv "Edit Profile & alerts".
3. Mus rau "Account Services" raws li cov "Profile" seem.
4. Saib cov txheej xwm ntawm koj cov kev pab, scroll rau "Roj thiab fais fab".
5. Tsis muaj ntxiv lawm yog hais tias koj pom ob yam raws li nram no: 
   • PENDING_STOP
   • TSO TSEG TSIS

Kos npe rau hauv kev siv ib-lub sij hawm mus saib tau

Ntsuam xyuas raws li txoj cai ntawm koj txoj kev thov

Koj yuav rov xyuas tau cov txheej xwm ntawm koj cov kev pab cuam hauv koj tus account.

• Cov lus no tsuas muaj thaum koj kos npe rau nrog ib tug neeg siv thiab password.

Tsis txhob pom ib qho kev xaiv kom txhob muab kev pab?

Yog hais tias koj tsis pom ib qho kev xaiv kom txhob muab kev pab, nws yuav txhais hais tias:

• Nws yog nyob rau hauv kev kawm
• Koj qhov kev pab cuam twb tau tso tseg tsis

 Faj Seeb: Peb xav kom koj lub tuam txhab fumigation xa qhov kev pab cuam no.

Email thov kom txhob los yog pib qhov kev pab cuam rau fumigation tsawg kawg yog ob hnub ua ntej. 

Fumigation roj tig-off email thov

Siv ceev xwmphem ua ntej fumigation

Cov cuab yeej puas muaj ib tug aub, ib lub rooj vag los yog dab tsi uas yuav tiv thaiv tau meter? Thov xyuas kom meej tias muaj nyob rau ntawm ib hnub twg.

Yog muaj, muaj ib lub rooj vag code los yog lwm cov ntaub ntawv hauv koj qhov kev thov.

Pib roj tom qab fumigation

Thaum fumigation yog tiav thiab nws muaj kev ruaj ntseg rov nyob rau hauv lub tsev, thov ib lub sij hawm teem tseg rau resume roj.

Fumigation roj tig-on email thov

Ib daim ntawv ceeb toom txog rov nkag teb chaws yuav tsum muab lo rau ntawm lub tsev los ntawm lub tuam txhab fumigation ua ntej peb tuaj txog rau koj lub sij hawm teem tseg. Koj yuav tsum tau muab rau cov premises thiab cov nkev khoom siv, thiab qhia txog hom fumigant uas yog siv.

Koj puas yog ib tug neeg uas twb muaj lawm tsiv mus nyob rau hauv PG&E qhov chaw?

• Tsis txhob muab kev pab rau koj lub tsev tam sim no thiab pib muab kev pab rau koj lub tsev tshiab nyob rau hauv ib zaug xwb transaction.
• Hloov mus rau qhov kev pab: 
  • Kos npe rau hauv koj tus account los yog 
  • Kos npe rau hauv kev siv ib-lub sij hawm mus saib tau

Kos npe rau hauv koj tus account:

1. Tom qab kos npe rau, xaiv "Transfer Service" ntawm "Pib lossis Tsis Txhob Muab Kev Pab" rau nplooj ntawv.
2. Xaiv thaum koj xav tso tseg koj qhov kev pab uas twb muaj lawm.
3. Sau qhov chaw uas koj tsiv mus nyob thiab seb koj xav tau kev pab dab tsi.
4. Xaiv koj lub hom phiaj hluav taws xob npaum li cas.
5. Muab koj cov lus qhia rau koj paub.
6. Xaiv seb yuav kos npe rau cov nyiaj them poob haujlwm.
7. Xyuas koj cov ntaub ntawv thiab xa koj cov ntaub ntawv thov.

Nkag mus rau hauv

Kos npe raws li ib tug qhua siv sij hawm mus saib tau:

1. Kos npe rau hauv internet siv: 
   • Koj lub xeem
   • Koj qhov chaw nyob ZIP code
   • xaus-saus nab npawb xaus-saus.
2. Ua raws li cov lus qhia no kom hloov mus rau lwm qhov.

Kos npe rau hauv kev siv ib-lub sij hawm mus saib tau

Nyob rau hauv cov nram qab no, koj yuav tau hais rau ib tug neeg muab kev pab tus neeg saib xyuas pib qhov kev pab:

• Tshiab khiv ua tsev. Koj nyob nraum tus thawj nyob hauv ib lub tsev tshiab thiab cov builder tsis tau pib roj los yog hluav taws xob.
• credit teeb meem. Koj muaj yav dhau los daim credit teeb meem nrog PG& E, xws li muaj kev pab muab tua rau nonpayment.
• hnub ci. Koj nyob nraum pib qhov kev pab rau ib hnub ci npaum li cas thiab koj qhov chaw tshiab muaj hnub ci twb ntsia.

Yog hais tias muaj tej yam teeb meem no, hu rau 1-877-660-6789.

• Xov tooj
• Ntawm ib tug neeg zej zog Tso Cai Zej Zog Center (NPC)

Yuav kom pab tau, koj yuav tsum them tus nqi tas nrho.  

Them raws kev hu xov tooj

Hu rau peb qhov chaw zov me nyuam txhua lub sij hawm thaum 1-877-704-8470.

Koj siv tau:

• Visa, MasterCard los yog nrhiav tau
• ATM los yog debit card nrog ib lub hnub qub, Accel, Pulse los yog NYCE cim
• Hauv Hluav Taws
  

 Faj seeb: Koj yuav raug them tus nqi me me transaction nqi.

1. Tom qab koj cov nyiaj them poob haujlwm tag nrho, hu rau peb ntawm 1-877-743-5950 nrog koj tus naj npawb.
2. Thaum uas them nyiaj poob haujlwm, peb mam li muab ib qhov kev pab txiav txim kom restore qhov kev pab cuam.

Them rau ib tug neeg zej zog Tso Cai Zej Zog (NPC)

1. Yog xav nrhiav ib qho NPC ze koj, hu rau 1-877-743-5950 los yog siv peb qhov Chaw Them Nyiaj Locator.
2. Koj YUAV TSUM nqa koj tus 11-digit PG&E tus account number lossis luam ib daim qauv ntawm koj daim nqi nrog koj.
3. Tej zaum koj yuav tau nyiaj ntsuab, kos, nyiaj txiav los yog nyiaj ntsuab.
   • Walmart qhov chaw txais nyiaj ntsuab thiab PIN kuas debit card.
4. Tom qab cov nyiaj them poob haujlwm tag nrho lawm, hu rau peb ntawm 1-877-743-5950. 
   • Tau koj daim NPC txais tau. 
   • Thaum uas them nyiaj poob haujlwm, peb mam li muab ib qhov kev pab txiav txim kom restore qhov kev pab cuam.

Puas xav tau kev pab them koj li nqi hluav taws xob?

• Mus xyuas peb cov kev pab cuam nyiaj txiag
• Hu rau 1-877-743-5950 rau ib daim ntawv teev cov koom haum uas tej zaum yuav pab tau koj daim nqi.

Thaum tus txij nkawm tau kis tseg lawm, tej zaum yuav kis tau rau tus txij nkawm tseem muaj sia nyob.

• Ua li ntawd, hu rau Customer Service ntawm 1-877-660-6789.

Rau tag nrho lwm tus neeg, koj yuav hloov tsis tau los yog hloov qhov kev pab ntawm ob tug neeg.

1. Koj yuav tsum tsis txhob muab koj cov kev pab uas twb muaj lawm.
2. Lwm tus yuav pib qhov kev pab tshiab uas siv lawv cov peev xwm.

Lus qhia: Teem ob leeg rau tib hnub ces yuav muaj tsis muaj kev cuam tshuam kev cuam tshuam.

Txhob muab kev pab rau cov neeg ua hauj lwm

Kos npe rau hauv koj tus account:

1. Tom qab kos npe rau, xaiv "Stop Service" ntawm "Pib los yog Tsis Muab Kev Pab" rau phab" ntawm nplooj ntawv "Pib los yog Tsis Muab Kev Pab" rau phab.
2. Teb cov lus nug txog cov khoom siv roj.
3. Xaiv hnub uas koj yuav tsum tau ua.
4. Xyuas koj cov ntaub ntawv thiab xa koj cov ntaub ntawv thov.

Nkag mus rau hauv

Kos npe rau hauv ib lub sij hawm siv ib-lub sij hawm:

1. Kos npe rau hauv internet siv: 
   • Koj lub xeem
   • Koj qhov chaw nyob ZIP code
   • xaus-saus nab npawb xaus-saus.
2. Ua raws li cov kev pab kom hloov mus rau lwm qhov.

Kos npe rau hauv kev siv ib-lub sij hawm mus saib tau

Pib qhov kev pab cuam

Mus Pib Qhov Kev Pab Cuam.

1. Xaiv "Tshiab rau PG&E".
2. Sau koj lub npe thiab kev taw qhia.
3. Sau koj qhov chaw nyob tshiab.
4. De ib hnub pib uas ntog li ntawm 60 hnub.
5. Xaiv koj lub hom phiaj hluav taws xob npaum li cas.
6. Muab koj cov lus qhia rau koj paub.
7. Rov muab koj cov ntaub ntawv qhia txog koj tus kheej.
8. Xa koj daim ntawv thov.

• Piv TV, Internet, xov tooj thiab cov chaw muab kev pab ruaj ntseg.
• Nrhiav nqi, rebates thiab cov ntaub ntawv tag nrho nyob rau hauv ib qho chaw.

Txuas koj cov kev pab hauv tsev

 Faj seeb: Yog hais tias koj nyob nraum ib hnub ci neeg, koj yuav tsis tau pib qhov kev pab hauv internet. Hu rau 1-877-743-4112 los pib qhov kev pab cuam.

Tshiab los yog qub PG&E neeg muas zaub

1. Mus Pib Qhov Kev Pab Cuam.
2. Xaiv "Tshiab rau PG&E".
3. Sau koj lub npe thiab kev taw qhia.
4. Sau koj qhov chaw nyob tshiab.
5. De ib hnub pib uas ntog li ntawm 60 hnub.
6. Xaiv koj lub hom phiaj hluav taws xob npaum li cas.
7. Muab koj cov lus qhia rau koj paub.
8. Xyuas koj cov ntaub ntawv thiab xa koj cov ntaub ntawv thov.

Nyob rau hauv lieu of deposit

Yog hais tias koj qhov kev pab tshiab yuav tsum tau deposit, tej zaum koj yuav tau zam tsis pub koj zam.

• Ua raws li cov kauj ruam nram qab no nyob rau hauv Security deposit xaiv: nyob rau hauv lieu of deposit.

Tus nqi lub hom phiaj rau cov lag luam

Kawm txog ntau hom lag luam tus nqi lub hom phiaj peb muaj.

• Tshawb cov nqi lag luam

Meter teev rau ntau yam khoom

Siv peb daim ntawv hauv internet los thov kom pib qhov kev pab cuam no.

• Hnub teem tseg yuav tsum tau thov kom tsawg kawg yog ob hnub ua hauj lwm ua ntej
• Lub sij hawm teem tseg yuav tsum tsis txhob teem rau ib: 
  • Hnub Rau
  • Hnub Xya
  • Nyiaj so koobtsheej
• Yog hais tias cov chaw muab kev pab muaj, peb yuav haum plaub-teev sij hawm.
• Yog hais tias cov chaw muab kev pab muaj unavailable rau hnub los yog lub sij hawm koj xav tau, teem caij mus teem ua ib teev 12-teev (8.m mus rau 8 p.m.
• Xaiv los ntawm 1 mus rau 25 zog thiab muab cov lus qhia rau txhua tus. 

Thov pib qhov kev pab cuam rau ntau yam khoom

Koj puas yog ib tug neeg muas zaub ntxiv lwm qhov chaw ua hauj lwm rau koj PG&E nyiaj?

Cov neeg muas zaub yuav ntxiv ib qhov chaw nyob nram qab no:

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Raws li "Kev Pab Cuam Thov", xaiv "Add ib qhov chaw nyob".
3. Sau koj qhov chaw nyob tshiab.
4. De ib hnub pib uas ntog li ntawm 60 hnub.
5. Xaiv koj lub hom phiaj hluav taws xob npaum li cas.
6. Rov muab kev pab cuam nyiaj txiag rau cov kev pab cuam.
7. Xyuas koj cov ntaub ntawv thiab xa koj cov ntaub ntawv thov.

 Lus Cim Tseg: Xyuas koj inbox rau ib tug paub tseeb email. Nws muaj kev pab ntxiv.

Nkag mus rau hauv

Tsis muaj ib tug account hauv internet? Nws yog ib qho yooj yim los tsim ib tug.

1. Muaj koj tus account number, xov tooj thiab email chaw nyob npaj txhij.
2. Tshawb kom paub meej tias koj qhov chaw nyob.
3. Tsim koj lo lus zais.
4. Koj nyob nraum npaj siv koj tus account hauv internet.

Tsim ib PG&E hauv internet nyiaj

Kos npe rau hauv internet siv ib-lub sij hawm access

Koj yuav tau:

1. Tus account tuav lub xeem lub xeem
2. Qhov chaw nyob ZIP code
3. Lub xeem plaub digits ntawm tus account tuav cov nyiaj ua se tau Identification Nab Npawb 

Kos npe rau ib-lub sij hawm mus saib tau

Muaj ib tug account hauv internet?

1. Kos npe rau koj tus neeg siv thiab password.
2. Nyob rau ntawm koj dashboard, xaiv qhov kev pab cuam nyob rau hauv Cov Kev Pab Cuam.
3. Xaiv qhov chaw uas koj xav tso tseg.
4. Xaiv ib hnub kom txhob muaj kev pab:
   • Koj puas tshem cov khoom siv los yog ntxuav tu kom zoo? Teem caij mus ntsib ib tug PG&E technician kom txhob muab kev pab nyob rau ntawm koj qhov chaw nyob. 
   • Yog koj tsis tshem cov khoom siv los yog ntxuav tu cov tshuaj tua kab mob, xaiv ib hnub li ntawm 60 hnub kom txhob muab kev pab.
     
5. Muab koj cov lus qhia rau koj paub.
6. Rov xyuas thiab xa koj daim ntawv thov.

Koj yuav tau txais ib tug email ntawm PG&E paub tseeb hais tias tus txais koj daim ntawv thov kom txhob muab kev pab.

Nkag mus rau hauv

Ntsuam xyuas raws li txoj cai ntawm koj txoj kev thov

Ntsuam xyuas cov txheej xwm ntawm koj qhov kev pab cuam thov nyob rau hauv internet dashboard.

• Nrhiav tau nyob rau hauv qhov kev pab cuam Thov .

Tsis txhob pom ib qho kev xaiv kom txhob muab kev pab?

Yog hais tias koj tsis pom ib qho kev xaiv kom txhob muab kev pab, nws yuav txhais hais tias:

• Nws yog nyob rau hauv kev kawm los yog
• Koj qhov kev pab cuam twb tau tso tseg tsis

 Faj Seeb: Peb xav kom koj lub tuam txhab fumigation xa qhov kev pab cuam no.

Email thov kom txhob los yog pib qhov kev pab cuam rau fumigation tsawg kawg yog ob hnub ua ntej. 

Fumigation roj tig-off email thov

Siv ceev xwmphem ua ntej fumigation

Cov cuab yeej puas muaj ib tug aub, ib lub rooj vag los yog dab tsi uas yuav tiv thaiv tau meter? Thov xyuas kom meej tias muaj nyob rau ntawm ib hnub twg.

Yog muaj, muaj ib lub rooj vag code los yog lwm cov ntaub ntawv hauv koj qhov kev thov.

Pib roj tom qab fumigation

Thaum fumigation yog tiav thiab nws muaj kev ruaj ntseg rov nyob rau hauv lub tsev, thov ib lub sij hawm teem tseg rau resume roj.

Fumigation roj tig-on email thov

Ib daim ntawv ceeb toom txog rov nkag teb chaws yuav tsum muab lo rau ntawm lub tsev los ntawm lub tuam txhab fumigation ua ntej peb tuaj txog rau koj lub sij hawm teem tseg. Koj yuav tsum tau muab rau cov premises thiab cov nkev khoom siv, thiab qhia txog hom fumigant uas yog siv.

Koj puas tsiv mus nyob rau ib qhov chaw tshiab nyob rau hauv peb qhov chaw muab kev pab?

Hloov PG& E:

• Tiv Thaiv Koj Cov Kev Pab Uas Twb Muaj Lawm
• Ntxiv koj qhov chaw nyob tshiab ntawm koj tus account hauv internet

Kos npe rau hauv koj tus account hauv internet:

Mus ntxiv nrog rau qhov kev pab nres tsheb yam lig ua ib feem ntawm qhov kev pab cuam Thov ntawm koj dashboard.

1. Ua raws li cov kauj ruam nram qab no kom txhob muaj kev pab.
   
2. Xa koj qhov kev pab kom txhob muab kev pab.
3. Xaiv mus? Ntxiv qhov chaw nyob tshiab.
   

Nkag mus rau hauv

Tsis muaj ib tug account hauv internet? Nws yog ib qho yooj yim los tsim ib tug.

1. Muaj koj tus account number, xov tooj, thiab email chaw nyob npaj txhij.
2. Tshawb kom paub meej tias koj qhov chaw nyob.
3. Tsim koj lo lus zais
4. Koj nyob nraum npaj siv koj tus account hauv internet.

Tsim ib PG&E hauv internet nyiaj

Kos npe raws li ib tug qhua siv sij hawm mus saib tau:

1. Kos npe rau hauv internet siv:
   1. Koj lub xeem
   2. Koj qhov chaw nyob ZIP code
   3. Lub xeem plaub ntawm koj tus Taxpayer Identification Nab Npawb
2. Ua raws li cov kev pab kom hloov mus rau lwm qhov.

Kos npe rau hauv kev siv ib-lub sij hawm mus saib tau 

Nyob rau hauv cov nram qab no, koj yuav tau hais rau ib tug neeg muab kev pab tus neeg saib xyuas pib qhov kev pab:

• vaj tse tshiab. Koj nyob nraum tus thawj nyob hauv ib lub tsev brand-tshiab thiab cov builder tsis tau pib kev pab rau ib lub lag luam tus nqi.
• credit teeb meem. Koj muaj yav dhau los daim credit teeb meem nrog PG& E, xws li muaj kev pab muab tua rau cov nyiaj uas tsis them.
• hnub ci. Koj qhov chaw tshiab muaj hnub ci twb ntsia thiab koj xav pib qhov kev pab rau ib hnub ci npaum li cas.
• lwm cov nqi. Koj xav pib hluav taws xob kev pab rau lwm yam uas tsis yog peb lub ntsiab me me thiab nruab nrab lag luam nqi.

Yog hais tias muaj tej yam teeb meem no, thov hu rau peb:

• Cov neeg muas zaub, hu rau 1-800-468-4743, hnub Monday txog friday, 7 a.m mus rau 6 p.m.
• Agricultural cov neeg muas zaub, hu rau 1-877-311-3276, hnub Monday txog Friday, 7 a.m mus rau 6 p.m.
• Solar cov neeg muas zaub, hu rau 1-877-743-4112, hnub Monday txog hnub Friday, 8 a.m mus rau 5 p.m.

Peb muaj ob hom lag luam tus nqi lub hom phiaj nyob rau hauv lub sij hawm-Varying Pricing:

1. Kev siv sij hawm (TOU) tus nqi them

• TOUs pab koj txuag tau nyiaj raws li thaum koj lub lag luam siv zog.
• TOUs muaj txo nqi thaum zog thov yog tsawg. 
  • Cov nqi nce thaum zog thov yog siab.

Rov Xyuas Cov Kev Pab Them Nqi Kho Mob

2. Tus Nqi Hnub Siv Hluav Taws Xob Siab Tshaj Nplaws

• Ib qho kev xaiv uas ntxiv ib surcharge rau tus NQI TOU tus nqi rau ib handful ntawm kev tshwm sim txhua xyoo
• Tau txais khab nias rau txo zog siv zog thaum lub cuaj mus rau 15 kev tshwm sim hnub thaum lub caij ntuj sov
  • May mus txog rau lub Cuaj hlis mus txog rau lub
  • Feem ntau ntawm 4-9 p.m 

Ntsuam xyuas yog Ncov hnub Pricing yog txoj kev rau koj lub lag luam
 

Lus Cim Tseg: Nrhiav cov lus qhia ntxiv txog ntau hom kev xaiv ntawm PG&E tariffs.

Ib 'Koj tej yaam num' nyiaj yuav pub koj xa mus rau PG&E rau:

• Tau zog
• Ua kom muaj zog
• Thov hloov koj cov kev pab uas twb muaj lawm

Log rau hauv koj tus account rau:

• Ntsuam xyuas cov txheej xwm raws li txoj cai thiab kev kawm ntawm koj txoj kev thov
• Ua raws li tej yam uas yuav tsum tau ua raws li cov kev txiav txim thaum xav tau
  

Mus xyuas koj tej yaam num

Cov kev pab thov yuav tsum muaj tsawg kawg yog ob hnub ua hauj lwm

Cov kev pab thov yuav tsum tau tsawg kawg yog ob hnub ua hauj lwm, excluding lis xaus thiab hnub caiv.

• Yog hais tias koj xav tau kev pab tam sim ntawd los sis tsis pub dhau 48 teev, hu pg&E Cov Neeg Muas Zaub ntawm 1-800-468-4743.

Kos npe rau hauv koj tus account hauv internet rau: 

• Pib los sis tsum qhov kev pab cuam
• Hloov koj qhov chaw nyob los yog tus xov tooj

Kev thov yog ua nyob rau hauv ib lub lag luam ib hnub ntawm daim ntawv txais nyiaj.

 Lus Cim Tseg: Koj yuav tau txais ib tsab ntawv qhia txog los ntawm email los xyuas kom meej tias peb tau txais koj daim ntawv. Xyuas kom koj cov ntaub ntawv yog tam sim no.

Disconnected vim nonpayment

Yog hais tias koj qhov kev pab cuam twb tau disconnected vim tsis them cov nyiaj uas tsis them, hu pg&E Customer Service ntawm 1-800-468-4743.

• Tej zaum koj yuav tsis tau kev pab hauv internet vim tsis them cov nqi uas tsis yog-them.

Xyuas seb koj lub lag luam yuav pab tau los ntawm kev siv ib zaug xwb los kov cov kua tshuaj thiab tus neeg zov me nyuam sourcing, order processing thiab tom qab muag khoom.

Tom qab tau txais koj cov nqi thawj zaug, them koj cov nyiaj deposit:

• Online (computer) nrog koj lub txhab cia nyiaj hauv tuam txhab tso nyiaj los yog daim credit card
• Los ntawm kev xa ntawv
• Nrog nyiaj ntsuab los yog mus kuaj hauv ib lub zos them

Koj deposit yuav accrue paj ntawm lub peb hlis coj mus muag tus nqi raws li luam tawm nyob rau hauv tsoom fwv teb chaws cia txheeb cais tso tawm, H-15.

Yog hais tias koj xav kis tau koj cov nyiaj deposit ntau lub hlis:

• Teem caij mus them cov nyiaj hauv online (computer) hauv internet.
• Hu rau peb qhov chaw Muab Kev Pab Ntawm Qhov Chaw Muab Kev Pab Ntawm 1-800-468-4743 kom them nyiaj poob haujlwm.

Kev Tsim Nyog Tau Txais Kev Pab

Yuav kom tsim nyog tau txais kev pab nyob rau hauv Lieu of Deposit program, koj yuav tsum:

• Ua ib tug tshiab PG&E cov neeg muas zaub uas muaj ib deposit nyiaj tsawg tshaj li los yog sib npaug zos rau $10,000
• Sau npe ua ntej tus nqi thib peb yog generated rau koj tus account.
• Tswj cov nyiaj them poob haujlwm thiab cov ntaub ntawv billing rau koj tus account rau 12 billing cycles.

 Lus Cim Tseg: Yog hais tias ib tug nqi tsis them los yog lub hli tshuav tsis them tas, lub deposit yuav raug reapplied rau koj tus account. Qhov no kuj tshwm sim yog hais tias koj tus account tsuas yog cov nyiaj them poob haujlwm los yog cov nqi kho mob.

Tag nrho cov nqi coj mus muag yog tsim nyog.

Waive lub deposit ruaj ntseg deposit

Yog hais tias koj xav tau koj deposit waived los ntawm qhov kev pab cuam Nyob rau hauv Lieu of Deposit program, ua tiav cov kauj ruam no thiaj li yuav txiav txim.

1. Sau npe los yog kos npe rau hauv koj lub PG&E hauv internet.
2. Muaj npe zwm rau hauv cov ntaub ntawv billing.
3. Yog hais tias koj tau raug nqi rau tsub zog tsub, ua ib lub sij hawm them los ntawm koj tus account hauv internet: 
   • Nkag mus rau hauv
   • Xaiv Ib Cov Nyiaj Them Poob Haujlwm
   • Sau koj lub txhab nyiaj hauv tuam txhab tso nyiaj. 
   • Them koj daim ntawv qhia txog zog tsub xwb. Tsis txhob them tus nqi uas teev rau hauv koj daim nqi.
4. Teeb tsim cov kev them nqi ua ntu zus 
   • Siv koj cov checking los yog nyiaj hauv tuam txhab tso nyiaj tsuas
   • Xaiv tus nqi them tas nrho. 
   • Cov nyiaj them poob haujlwm los ntawm daim credit card los yog debit card tsis txaus siab rau qhov kev pab cuam.
5. Yog koj muaj ib tug deposit rau koj thawj tsab ntawv, hu rau 1-800-468-4743 kom muaj nws waived.

1. Muab ib cov nyiaj los ntawm koj lub tuam txhab tuav pov hwm (insurance) rau qhov tus nqi deposit thov
2. Daim ntawv PG&E raws li tus neeg tau txais kev pab.
3. Ua Kom Tiav Daim Ntawv Kom Tiav (PDF)
4. Email luam daim ntawv thiab cov Nyiaj Tseeb nyiaj rau PG& E.
5. PG& E yuav qhia rau koj thaum twg tsab ntawv txais. Peb yuav thov kom koj xa cov ntaub ntawv tuaj rau koj:

Roj Pacific thiab hluav taws xob tuam txhab
ATTN: Rooj Desk
P. Box 8329
Stockton, CA 95208-0010.

• Muaj koj lub tuamtxhab hauv tuam txhab tso nyiaj tag thiab qhia tias nws yuav siab guaranty tej nqi uas xa mus rau cov nyiaj them poob haujlwm tsis prejudice los yog lo lus nug.

Hu rau peb daim Credit Department rau daim ntawv.

Qhov no yuav tsum tau kos npe los ntawm ib guarantor uas assumes tag nrho cov nyiaj txiag lub luag hauj lwm rau lub specified guaranteed tus nqi nyob rau hauv cov kev tshwm sim cov neeg tsis them tus nqi kaw.

Tus guarantor yuav tsum yog ib tug tsim los pab coj mus muag nrog:

• 12 sib law liag lub hlis ntawm qhov kev pab cuam
• Tsis muaj ntau tshaj ob lig them
• Qhov nruab nrab hli billings sib npaug zos tsawg kawg yog 50 feem pua ntawm tus nqi yuav guaranteed.

Nug koj guarantor hu rau credit Department. Peb yuav tsum paub tseeb tias lawv ua raws li cov txheej txheem ua ntej peb xa lawv daim ntawv.

Yog PG& E tsis ntsib lub sij hawm teem tseg thaum hu rau peb qhov chaw, peb muab koj daim credit account $30. 

Cov nram qab no muaj tshwm sim thaum Guarantee 1 tsis thov:

• Thaum ib tug neeg muas zaub ua ib hnub teem tseg

• Thaum ib tug neeg pheej tsis tshua mus teb cov lus tam sim ntawd kom muaj xwm ceev

• Roj tsav teeb lub sij hawm thaum lub kaum hli ntuj 15 thiab lub ib hlis ntuj 15

• Qhov twg mus saib rau cov neeg muas zaub qhov chaw tsis muaj los yog cov neeg muas zaub tsis npaj rau cov kev pab cuam

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

• PG& E yuav soj ntsuam cov teeb meem uas tsis yog-xwm txheej ceev (xyuas meter) thiab sib txuas lus tau rau ib tug neeg muas zaub tsis pub dhau xya hnub ntawm ib tug neeg thov kev pab.
• Xyuas cov sij hawm teem tseg thaum lub kaum hli ntuj 15 thiab hlis ntuj nqeg 15 txhua xyoo yuav teem tsis pub dhau 10 hnub ua hauj lwm.
• Yog hais tias ib qho kev kuaj ntawd off-site meter yuav tsum tau txhaj, PG&E yuav muab cov ntsiab lus rau cov neeg muas zaub tsis pub dhau 30 hnub.
• Yog hais tias yuav tsum tau mus cuag tus neeg muas zaub qhov chaw, ces lub sij hawm teem tseg yog tsim nyog.

Tsis ua hauj lwm raws li qhov kev pab guarantee yuav ua rau ib daim credit $30 daim credit rau cov neeg muas zaub tus account.

• Ib daim credit rau cov neeg muas zaub tus account yuav tsuas siv yog PG&E pheej tsis mus teem ib lub sij hawm teem tseg.
• Yog lub sij hawm teem tseg tshaj tsib hnub ua hauj lwm, cov neeg muas zaub yuav tsum ceeb toom PG&E tau txais daim credit.
• Yog PG& E cov ntaub ntawv qhia tias tej teem yog ntawm tus neeg muas zaub thov, daim credit tsis thov. 
  

Cov nram qab no muaj tshwm sim thaum Guarantee 2 tsis thov:

• Tuam txhab generated txiav txim

• Qhov twg mus saib tau tej teeb meem nyob ua ib ke

• Thaum twg tus neeg ntawd yuav tsum teb cov lus tam sim ntawd tam sim ntawd

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Qhov kev pab thaum muaj xwm ceev Guarantee no tsis tam sim no nyob rau hauv cov nyhuv.

PG& E yuav txiav txim siab rau ib yam nkaus thiab daws tau ib tsab ntawv tsis txaus siab. Peb yuav muab nws rau cov neeg muas zaub tsis pub dhau peb hnub ua hauj lwm. PG& E yuav sib txuas lus txog cov lus tsis txaus siab rau cov neeg muas zaub tsis pub dhau:

• 10 hnub ua hauj lwm
• 30 hnub ua hauj lwm thaum ib qho off-site meter yuav tsum tau los yog ib qho on-site audit yog thov

Tsis ua hauj lwm raws li qhov kev pab guarantee yuav ua rau ib daim credit $30 daim credit rau cov neeg muas zaub tus account. 

Cov nram qab no muaj tshwm sim thaum Guarantee 4 tsis thov:

• Tsuas muaj feem xyuam rau cov lus tsis txaus siab xa mus rau PG&E los ntawm cov neeg siv Affairs Branch (CAB) ntawm California Public Utilities Commission 

• Thaum uas daws teeb meem nrog rau lub sij hawm thaum lub sij hawm, uas yuav tshwm sim tshaj ntawd lub sij hawm guarantee (e.g., ib tug nqi kho kom tau reflected rau ib tug nqi yav tom ntej)

• Thaum cov neeg muas zaub thov ntxiv (xws li, rov nyeem ntawv lossis kuaj meters, teem cov sij hawm teem tseg) los daws cov lus tsis txaus siab

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Yog PG& E tsis ntsib lub hnub pom zoo rau cov kev pab tshiab meter installations thiab cov kev pab tig-ons, peb yuav muab daim credit koj tus account $50. 

Cov nram qab no muaj tshwm sim thaum Guarantee 5 tsis thov:

• Ntau yam (10 los yog ntau tshaj) roj thiab fais meter teev thiab muab kev pab tig-ons rau ib daim ntawv cog lus

• Meter installations qhov twg ib qhov kev pab tig-on twb tsis tau thov los ntawm cov neeg muas zaub

• Thaum mus saib tau qhov chaw zov me nyuam tsis yog muab los ntawm cov neeg muas zaub los yog cov neeg muas zaub cov khoom tsis npaj (piv txwv li, ua hauj lwm twb tsis tau soj ntsuam los ntawm lub nroog) rau lub meter installation

• Thaum ib tug neeg pheej tsis tshua mus ntsib lub sij hawm vim hais tias qhov yuav tsum tau teb tam sim ntawd

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

PG& E yuav teb cov neeg muas zaub hu xov tooj hluav taws xob interruptions tsis pub dhau plaub teev los ntawm:

• Restoring service; Lossis
• Qhia rau cov neeg muas zaub, raws li thov, thaum twg qhov kev pab restoration yuav tsum; Lossis
• Crediting koj tus account $30

Cov nram qab no muaj tshwm sim thaum Guarantee 6 tsis thov:

• Thaum mus saib tau qhov chaw nyob los yog cov neeg muas zaub tsis muaj

• Thaum cov neeg muas zaub xaiv tsis tau ceeb toom txog kev hloov hauv lub sij hawm restoration yuav tsum

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Yog PG& E tsis restore hluav taws xob tsis pub dhau 24 teev, peb yuav muab koj tus account $30 rau ib lub sij hawm 24-teev uas koj tsis tau muab kev pab. Qhov no tsis siv tau yog hais tias ua kom muaj qhov outage yog kiag li dhau peb tswj.

Cov nram qab no muaj tshwm sim thaum Guarantee 7 tsis thov:

• Kev pab cuam cuam tshuam kev thauj

• Thaum mus saib tau qhov chaw nyob los yog cov neeg muas zaub tsis muaj

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Yog PG& E tsis yog ib qho commencing nqi rau ib tug neeg tshiab nyiaj tsis pub dhau 60 hnub ntawm qhov kev pab cuam, peb yuav muab koj daim credit koj tus account $30. 

Cov nram qab no muaj tshwm sim thaum Guarantee 8 tsis thov:

• Rov ua lag luam ua noj tom qab ib shutoff rau cov nyiaj uas tsis them
• Thaum mus saib tau qhov chaw nyob los yog cov neeg muas zaub tsis muaj nyob rau hnub uas thov
• Thaum cov neeg muas zaub tsis thov kev pab nyob rau hauv ib zam zam, tab sis tsuas tom qab nyob ib qhov chaw nyob tshiab, tsim ib tug nqi retroactive
• Cov ntaub ntawv xa ntawv los yog ib tug tsis ua hauj lwm tseeb rau ib sab ntawm Teb Chaws Asmeskas Postal Service kom xa tus nqi thawj zaug nyob rau hauv ib lub sij hawm manner. PG& E yuav tsum muaj ntaub ntawv uas ceeb toom tau xa mus rau ib lub sij hawm manner.
• Thaum cov neeg muas zaub muab cov lus qhia tsis tseeb thaum lub sij hawm thov kev pab cuam
  
• Tej kev tshwm sim loj yuav ua rau muaj kev cuam tshuam kev thauj tsheb thauj mus los yog sib txuas lus tsis pub dhau PG&E qhov chaw uas zoo heev. Piv txwv li:
  • Lub 1989 Loma Prieta av qeeg txhua
  • Lub Xyoo 1991 los lawm Oakland Hills Firestorm
  • Lub xyoo 2020 CZU Lightning complex hluav taws kub

PG& E yuav tsum muaj tsawg kawg yog peb hnub' daim ntawv ceeb toom txog ib tug los cuam tshuam kev cuam tshuam rau qhov kev pab cuam.

• Tsis ua hauj lwm raws li qhov kev pab guarantee yuav ua rau ib daim credit $30 daim credit rau cov neeg muas zaub tus account.
• Qhov guarantee yuav tsum tau ib tug neeg hu thiab PG&E kev tshawb nrhiav los txiav txim seb PG&E siab qhia cov neeg muas zaub 72 teev ua ntej lawm los cuam tshuam kev cuam tshuam yog tu
• Cov neeg muas zaub ceeb toom txog kev pab cuam interruptions 72 teev ua ntej tej zaum yuav muaj lawv cov kev pab cuam cuam tshuam rau ntau zaus rau hnub ntawd.

Cov nram qab no muaj tshwm sim thaum Guarantee 9 tsis thov:

• Yog hais tias qhov kev cuam tshuam cov kev cuam tshuam raug muab tso tseg vim lwm cov lus thiab cov kev kub ntxhov
• Cov neeg muas zaub khoom siv tsis muaj xov tooj, chaw nyob los yog hais tias tsis muaj kev mus saib tau rau cov neeg muas zaub qhov chaw
• Cov lus sib lees yuav tsis tsim los pab rau PG&E cov neeg muas zaub cov ntaub ntawv lawv
• Yog hais tias ib tug alert twb muab xa mus rau cov neeg muas zaub ntawm cov ntaub ntawv, tab sis cov neeg muas zaub tejyam uas qhia rau cov neeg xauj tsev
• Yog hais tias cov neeg pom zoo rau ib shutdown tsis muaj peb hnub' daim ntawv ceeb toom (PG& E yuav muab hnub thiab lub sij hawm ntawm tej kev sib tham)
• Teb Chaws Asmeskas Postal Service tejyam uas xa ib alert nyob rau hauv ib lub sij hawm manner, thiab PG&E muaj ntaub ntawv uas ceeb toom tau xa lub sij hawm (Sundays thiab hnub caiv yog tso cai rau lub hom phiaj ntawm Teb Chaws Asmeskas Postal Service xa alerts).
• Kev cuam tshuam kev thauj thaum muaj xwm ceev, xws li:
  • Khoom tsis ua hauj lwm
  • Ntxhov khoom tsis ua hauj lwm
  • Cov neeg mob uas tsis muaj voltage mob
  • Overload mob
  • Hazard tshem tawm ntawm PG&E chaw
  • Tej yam kev mob uas yuav muaj feem xyuam rau pej xeem/tus ua hauj lwm kev ruaj ntseg
  • Kub tuag hla caj npab/ncej
  • Car-pole accidents
  • Downed powerlines 
• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Tej cov neeg muas zaub yuav tsim nyog tau txais kev pab rau ib daim credit $100 daim credit kho yog PG&E terminates qhov kev pab cuam yuam kev. Cov scenarios tom qab scenarios yog tsim nyog rau Guarantee 10 — Service Termination hauv Error:

• Cov kev pab cuam interruptions vim muaj ib qho yuam kev hauv PG&E tus nqi los yog meter nyeem ntawv thaum ib tug neeg muas zaub tau tsim kev pab nrog PG& E los yog tau noj tag nrho cov kauj ruam tsim nyog los tsim kom muaj PG& E. 

• Cov kev pab cuam interruptions vim tsis them cov nqi zog uas tshwm sim tom qab 8.m., qhov twg ib tug neeg muas zaub ua txaus los yog ib tug neeg them nyiaj rau hnub dhau los.

Cov nram qab no muaj tshwm sim thaum Guarantee 10 tsis thov:

• Cov kev pab cuam interruptions kom paub tseeb tias cov neeg muas zaub kev ruaj ntseg

• Cov kev cuam tshuam vim muaj kev cuam tshuam cov txheej xwm

• Cov kev cuam tshuam uas kawg tsawg tshaj li ib teev

• Cov kev pab cuam cuam tshuam los kho los yog hloov PG&E roj thiab/los yog fais fab hluav taws xob

• Cov kev pab cuam interruptions los tshawb xyuas tseem switched roj thiab/los yog fais meters

• Cov kev pab cuam interruptions vim ib tug neeg muas zaub tsis PG&E mus saib tau PG&E chaw, xws li roj thiab/los yog fais meters

• Cov kev pab cuam interruptions uas tshwm sim tom qab 8.m rau tib hnub li them, thaum ib tug neeg muas zaub yuav raug ib qhov kev pab disconnect vim tsis yog cov nqi zog

• Cov kev pab cuam interruptions thaum PG&E twb tsis muaj ntaub ntawv ntawm ib tug neeg muas zaub ntawm qhov chaw nyob

Qhov kev pab guarantees tau txais ua ib feem ntawm pacific roj thiab hluav taws xob tuam txhab 1999 thiab xyoo 2003 tus nqi, uas tau pom zoo los ntawm California Public Utilities Commission (CPUC).

Payouts rau tsis ntsib ib qhov kev pab guarantee yog nyiaj los ntawm pacific roj thiab hluav taws xob tuam txhab shareholders.

Tsis yog, muaj ob peb exceptions heev.

• Peb lub kaw lus yog teem caij mus automatically qhia tej yam uas peb yeej tsis ntsib tej qhov kev pab xya guarantees thiab daim credit koj tus account.
• Saib cov nqe lus thiab tej yam kev mob uas cov kev pab guarantees kom paub meej ntxiv.

Cov neeg muas zaub uas yog them ib daim credit yuav tsum pom daim credit rau lawv daim nqi li ob lub hlis.

Yog hais tias koj yog them ib daim credit guarantee daim credit, nws yuav tshwm sim raws li ib daim credit "kho" rau koj lub hlis tom ntej.

Hu rau peb qhov chaw Muab Kev Pab Ntawm 1-877-660-6789.