Pib, tso tseg los sis hloov chaw qhov kev pab cuam

 Faj seeb: Tsuas net zog Metering Aggregation (NEM2A) hnub ci cov neeg muas zaub yuav pib qhov kev pab hauv internet. Solar cov neeg muas zaub yuav tsum hu rau 1-877-743-4112 pib qhov kev pab cuam.

PG& E cov neeg muas zaub

1. Mus pge.com thiab nias "Register."
2. Paub tseeb hais tias koj nyob nraum ib PG&E neeg muas zaub.
3. Tshawb kom paub tseeb tias koj xav tau ib tug account thaj tsam.
4. Sau koj qhov chaw nyob tshiab.
5. Xyuas kom meej txog koj lub meter.
6. De ib hnub pib li ntawm 60 hnub tom ntej.
7. Tshawb kom paub meej txog koj tus kheej.
8. Rov muab koj cov ntaub ntawv qhia txog koj tus kheej.
9. Xa koj daim ntawv thov.

 Faj seeb: Qub PG&E cov neeg muas zaub uas yog pib muab kev pab dua yuav tsum sau npe ua cov neeg muas zaub tshiab.

Tam sim no PG&E neeg ntxiv lwm qhov chaw nyob

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Mus rau kuv tus account dashboard.
3. Nyem Qhov "Pib, Nres lossis Hloov Qhov Kev Pab"
4. Xaiv "Ntxiv lwm qhov chaw nyob."
5. Sau koj qhov chaw nyob tshiab.
6. Xyuas kom meej txog koj lub meter.
7. De ib hnub pib li ntawm 60 hnub tom ntej.
8. Rov muab koj cov ntaub ntawv qhia txog koj tus kheej.
9. Xa koj daim ntawv thov.

Koj puas yog ib tug neeg muas zaub tam sim no tsis muaj ib tug account hauv internet?

Xaiv 1. Tsim ib tug account pib, nres los yog hloov qhov kev pab cuam

Koj yuav tau:

• Koj tus xov tooj tam sim no thiab email
• Koj tus account number
• Koj tus ZIP code

Tsim ib tug account hauv internet

Xaiv 2. Hu rau ib tug neeg sawv cev PG&E cov neeg sawv cev ntawm 1-877-660-6789.

Koj yuav tau:

• Koj tus xov tooj tam sim no thiab email
• Koj tus account number
• Koj tus ZIP code

Leej twg thiaj thov tau kev pab hauv internet?

Nyob rau hauv cov nram qab no, koj yuav tau hais rau ib tug neeg muab kev pab tus neeg saib xyuas pib qhov kev pab:

• Tshiab khiv ua tsev. Koj nyob nraum tus thawj nyob hauv ib lub tsev tshiab thiab cov builder tsis tau pib roj los yog hluav taws xob.
• credit teeb meem. Koj muaj yav dhau los daim credit teeb meem nrog PG& E, xws li muaj kev pab muab tua rau nonpayment.
• Tag nrho cov neeg muas zaub hnub ci uas tsis yog NEM2A. Thov hu rau 1-877-743-4112.

Yog hais tias muaj tej yam teeb meem no, hu rau 1-877-660-6789.

Muaj ib tug account hauv internet?

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Mus rau kuv tus account dashboard.
3. Nyem "Pib, Nres lossis Hloov Qhov Kev Pab Cuam."

Muaj ib tug account hauv internet?

Thov hu rau 1-877-660-6789 kom txhob muaj roj lossis hluav taws xob.

Tsis txhob pom ib qho kev xaiv kom txhob muab kev pab?

Yog hais tias koj tsis pom ib qho kev xaiv kom txhob muab kev pab, nws yuav txhais hais tias:

• Koj qhov kev thov yog nyob rau hauv kev kawm tau zoo.
• Koj qhov kev pab twb tso tseg tsis.

Ua ntej fumigation: Txhob muab cov roj uas siv roj

Ua ntej ib qhov kev pab technician los txog rau koj qhov chaw nyob, thov qhia koj paub txog koj lub meter rau hnub ntawd. Muab ib lub rooj vag code los yog lwm cov ntaub ntawv uas koj thov.

Tom qab fumigation: Restart roj kev pab

Thaum fumigation yog tiav, teem ib lub sij hawm los restart service. Xyuas kom lub tsev muaj kev ruaj ntseg zoo nkag mus rau hauv. Ua ntej peb tuaj txog rau koj lub sij hawm teem tseg:

• Lub tuam txhab fumigation yuav tsum ncej ib "Daim ntawv ceeb toom txog Re-nkag teb chaws" ntawm lub tsev.
• Koj yuav tsum tau mus saib tau qhov chaw thiab cov khoom siv roj
• Koj yuav tsum tau qhia rau hom fumigant uas yog siv.

PG& E pom zoo coj koj lub tuam txhab fumigation xa cov kev pab no. Thov kom txhob los yog pib qhov kev pab rau fumigation yuav tsum tau emailed tsawg kawg yog ob hnub ua ntej.

Fumigation roj: Stop/Restart email thov

Koj puas yog ib tug neeg uas twb muaj lawm tsiv mus nyob rau hauv PG&E qhov chaw?

Yuav kom txhob muab kev pab rau koj lub tsev tam sim no thiab pib muab kev pab rau koj lub tsev tshiab nyob rau hauv ib zaug xwb transaction:

1. Nkag mus rau hauv koj tus as khauj.
2. Mus rau kuv tus account dashboard.
3. Nyem "Pib, Nres lossis Hloov Qhov Kev Pab Cuam."

• Xov tooj
• Ntawm ib tug neeg zej zog Tso Cai Zej Zog Center (NPC)

 Lus Cim Tseg: Yuav kom pab tau, koj yuav tsum them tus nqi tas nrho.  

Them raws kev hu xov tooj

Hu rau peb qhov chaw zov me nyuam txhua lub sij hawm thaum 1-877-704-8470.

Koj siv tau:

• Visa, MasterCard los yog nrhiav tau
• ATM los yog debit card nrog ib lub hnub qub, Accel, Pulse los yog NYCE cim
• Hauv Hluav Taws
  
• Google los yog kua them

 Faj Seeb: Koj yuav raug them tus nqi convenience nqi rau txhua transaction.

1. Tom qab koj cov nyiaj them poob haujlwm tag nrho, hu rau peb ntawm 1-877-743-5950 nrog koj tus naj npawb.
2. Thaum uas them nyiaj poob haujlwm, peb mam li muab ib qhov kev pab txiav txim kom restore qhov kev pab cuam.

Them rau ib tug neeg zej zog Tso Cai Zej Zog (NPC)

1. Yog xav nrhiav ib qho NPC ze koj, hu rau 1-877-743-5950 los yog siv peb qhov Chaw Them Nyiaj Locator.
2. Koj YUAV TSUM nqa koj tus 11-digit PG&E tus account number lossis luam ib daim qauv ntawm koj daim nqi nrog koj.
3. Tej zaum koj yuav tau nyiaj ntsuab, kos, nyiaj txiav los yog nyiaj ntsuab.
   • Walmart qhov chaw txais nyiaj ntsuab thiab PIN kuas debit card.
4. Tom qab cov nyiaj them poob haujlwm tag nrho lawm, hu rau peb ntawm 1-877-743-5950. 
   • Tau koj daim NPC txais tau. 
   • Thaum uas them nyiaj poob haujlwm, peb mam li muab ib qhov kev pab txiav txim kom restore qhov kev pab cuam.

Puas xav tau kev pab them koj li nqi hluav taws xob?

• Mus xyuas peb cov kev pab cuam nyiaj txiag
• Hu rau 1-877-743-5950 rau ib daim ntawv teev cov koom haum uas tej zaum yuav pab tau koj daim nqi.

Thaum tus txij nkawm tau kis tseg lawm, tej zaum yuav kis tau rau tus txij nkawm tseem muaj sia nyob.

• Thov hu rau Customer Service ntawm 1-877-660-6789.

Rau tag nrho lwm tus neeg, koj yuav hloov tsis tau los yog hloov qhov kev pab ntawm ob tug neeg.

1. Koj yuav tsum tsis txhob muab koj cov kev pab uas twb muaj lawm.
2. Lwm tus yuav pib qhov kev pab tshiab uas siv lawv cov peev xwm.

Lus Cim Tseg: Yuav kom tsis txhob muaj kev cuam tshuam kev thauj cuam tshuam kev thauj, teem caij mus thiab pib muab kev pab rau tib hnub ntawd.

PG& E cov neeg muas zaub

1. Mus pge.com thiab nias "Register."
2. Paub tseeb hais tias koj nyob nraum ib PG&E neeg muas zaub.
3. Tshawb kom paub tseeb tias koj muaj ib tug account ua lag ua luam.
4. Sau koj qhov chaw nyob tshiab.
5. Yog hais tias koj muaj ntau yam nyiaj, koj yuav tau prompted xaiv ib tug ntawm ib dropdown.
6. Xyuas kom meej txog koj lub meter.
7. Xaiv ib hnub pib tsis pub dhau 60 hnub tom ntej.
8. Txhais koj lub lag luam.
9. Xaiv ib txoj kev npaj rau txoj kev npaj.
10. Xaiv cov kev pab cuam.
11. Muaj kev sib cuag.
12. Rov muab koj cov ntaub ntawv qhia txog koj tus kheej.
13. Xa koj daim ntawv thov.

 Faj seeb: Qub PG&E cov neeg muas zaub uas yog pib muab kev pab dua yuav tsum sau npe ua cov neeg muas zaub tshiab.

Tam sim no PG&E neeg ntxiv lwm qhov chaw nyob

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Mus rau kuv tus account dashboard.
3. Nyem Qhov "Pib, Nres lossis Hloov Qhov Kev Pab"
4. Xaiv "Ntxiv lwm qhov chaw nyob."
5. Sau koj qhov chaw nyob tshiab.
6. Yog hais tias koj muaj ntau yam nyiaj, koj yuav tau prompted xaiv ib tug ntawm ib dropdown.
7. Xyuas kom meej txog koj lub meter.
8. Xaiv ib hnub pib tsis pub dhau 60 hnub tom ntej.
9. Txhais koj lub lag luam.
10. Xaiv ib txoj kev npaj rau txoj kev npaj.
11. Xaiv cov kev pab cuam.
12. Muaj kev sib cuag.
13. Rov muab koj cov ntaub ntawv qhia txog koj tus kheej.
14. Xa koj daim ntawv thov.

Tam sim no PG&E cov neeg muas zaub tsis muaj ib tug account hauv internet

Los ua ib tug account hauv internet, koj yuav tau:

• Koj tus xov tooj tam sim no thiab email
• Koj tus account number
• Koj tus ZIP code

Tsim ib tug account hauv internet

Nyob rau hauv lieu of deposit

Yog hais tias koj qhov kev pab tshiab yuav tsum tau deposit, tej zaum koj yuav tau zam tsis pub koj zam.

• Ua raws li cov kauj ruam nram qab no nyob rau hauv Security deposit xaiv: nyob rau hauv lieu of deposit.

Tus nqi lub hom phiaj rau cov lag luam

Kawm txog ntau hom lag luam tus nqi lub hom phiaj peb muaj.

• Tshawb cov nqi lag luam

Meter teev rau ntau yam khoom

Siv peb daim ntawv hauv internet los thov kom pib qhov kev pab cuam no.

• Hnub teem tseg yuav tsum tau thov kom tsawg kawg yog ob hnub ua hauj lwm ua ntej
• Lub sij hawm teem tseg yuav tsum tsis txhob teem rau ib: 
  • Hnub Rau
  • Hnub Xya
  • Nyiaj so koobtsheej
• Yog hais tias cov chaw muab kev pab muaj, peb yuav haum plaub-teev sij hawm.
• Yog hais tias cov chaw muab kev pab muaj unavailable rau hnub los yog lub sij hawm koj xav tau, teem caij mus teem ua ib teev 12-teev (8.m mus rau 8 p.m.
• Xaiv los ntawm 1 mus rau 25 zog thiab muab cov lus qhia rau txhua tus. 

Thov pib qhov kev pab cuam rau ntau yam khoom

Muaj ib tug account hauv internet?

1. Kos npe rau koj tus neeg siv thiab password.
2. Nyob rau ntawm koj dashboard, xaiv qhov kev pab cuam nyob rau hauv Cov Kev Pab Cuam.
3. Xaiv qhov chaw uas koj xav tso tseg.
4. Xaiv ib hnub kom txhob muaj kev pab:
   • Koj puas tshem cov khoom siv los yog ntxuav tu kom zoo? Teem caij mus ntsib ib tug PG&E technician kom txhob muab kev pab nyob rau ntawm koj qhov chaw nyob. 
   • Yog koj tsis tshem cov khoom siv los yog ntxuav tu cov tshuaj tua kab mob, xaiv ib hnub li ntawm 60 hnub kom txhob muab kev pab.
     
5. Muab koj cov lus qhia rau koj paub.
6. Rov xyuas thiab xa koj daim ntawv thov.

Koj yuav tau txais ib tug email ntawm PG&E paub tseeb hais tias tus txais koj daim ntawv thov kom txhob muab kev pab.

Nkag mus rau hauv

Ntsuam xyuas raws li txoj cai ntawm koj txoj kev thov

Ntsuam xyuas cov txheej xwm ntawm koj qhov kev pab cuam thov nyob rau hauv internet dashboard.

• Nrhiav tau nyob rau hauv qhov kev pab cuam Thov .

Tsis txhob pom ib qho kev xaiv kom txhob muab kev pab?

Yog hais tias koj tsis pom ib qho kev xaiv kom txhob muab kev pab, nws yuav txhais hais tias:

• Nws yog nyob rau hauv kev kawm los yog
• Koj qhov kev pab cuam twb tau tso tseg tsis

Peb yuav muaj plaub-teev sij hawm teem tseg yog cov chaw muab kev pab. Yog hais tias cov chaw muab kev pab tsis muaj nyob rau lub sij hawm uas najnpawb, teem sij hawm teem tseg tsis pub dhau 12-teev qhov rais (8.m mus rau 8 p.m.

Thov pib qhov kev pab cuam mus txog 25 zog

Leej twg thiaj thov tau kev pab hauv internet?

Nyob rau hauv cov nram qab no, koj yuav tau hais rau ib tug neeg muab kev pab tus neeg saib xyuas pib qhov kev pab:

• vaj tse tshiab. Koj nyob nraum tus thawj nyob hauv ib lub tsev brand-tshiab thiab cov builder tsis tau pib kev pab rau ib lub lag luam tus nqi.
• credit teeb meem. Koj muaj yav dhau los daim credit teeb meem nrog PG& E, xws li muaj kev pab muab tua rau cov nyiaj uas tsis them.
• Tag nrho cov neeg muas zaub hnub ci tab sis NEM2A. Thov hu rau 1-877-743-4112.
• lwm cov nqi. Koj xav pib hluav taws xob kev pab rau ib tus nqi uas tsis yog peb lub ntsiab me me thiab nruab nrab lag luam nqi.

Yog hais tias muaj tej yam teeb meem no, thov hu rau peb:

• Cov neeg muas zaub, hu rau 1-800-468-4743, hnub Monday txog friday, 7 a.m mus rau 6 p.m.
• Agricultural cov neeg muas zaub, hu rau 1-877-311-3276, hnub Monday txog Friday, 7 a.m mus rau 6 p.m.
• Solar cov neeg muas zaub, hu rau 1-877-743-4112, hnub Monday txog hnub Friday, 8 a.m mus rau 5 p.m.

Koj puas muaj ib tug account hauv internet?

1. Nkag mus rau hauv koj tus as khauj oos lais (online).
2. Mus rau kuv tus account dashboard.
3. Nyem "Pib, Nres lossis Hloov Qhov Kev Pab Cuam."

Tsis muaj ib tug account hauv internet?

Thov hu rau 1-877-660-6789 kom txhob muaj roj lossis hluav taws xob.

Tsis txhob pom ib qho kev xaiv kom txhob muab kev pab?

Yog hais tias koj tsis pom ib qho kev xaiv kom txhob muab kev pab, nws yuav txhais hais tias:

• Koj qhov kev thov yog nyob rau hauv kev kawm tau zoo.
• Koj qhov kev pab twb tso tseg tsis.

Ua ntej fumigation: Txhob muab cov roj uas siv roj

Ua ntej ib qhov kev pab technician los txog rau koj qhov chaw nyob, thov qhia koj paub txog koj lub meter rau hnub ntawd. Muab ib lub rooj vag code los yog lwm cov ntaub ntawv uas koj thov.

Tom qab fumigation: Restart roj kev pab

Thaum fumigation yog tiav, teem ib lub sij hawm los restart service. Xyuas kom lub tsev muaj kev ruaj ntseg zoo nkag mus rau hauv. Ua ntej peb tuaj txog rau koj lub sij hawm teem tseg:

• Lub tuam txhab fumigation yuav tsum ncej ib "Daim ntawv ceeb toom txog Re-nkag teb chaws" ntawm lub tsev.
• Koj yuav tsum tau mus saib tau qhov chaw thiab cov khoom siv roj
• Koj yuav tsum tau qhia rau hom fumigant uas yog siv.

PG& E pom zoo coj koj lub tuam txhab fumigation xa cov kev pab no. Thov kom txhob los yog pib qhov kev pab rau fumigation yuav tsum tau emailed tsawg kawg yog ob hnub ua ntej. 

Fumigation roj: Stop/Restart email thov

Yuav kom txhob muab kev pab ntawm koj qhov chaw ua hauj lwm tam sim no thiab pib qhov chaw nyob rau hauv ib qho chaw tshiab nyob rau hauv ib qho transaction:

1. Nkag mus rau hauv koj tus as khauj.
2. Mus rau kuv tus account dashboard.
3. Nyem "Pib, Nres lossis Hloov Qhov Kev Pab Cuam."

Tsis muaj ib tug account hauv internet? Nws yog ib qho yooj yim los tsim ib tug. Koj yuav tau:

• Koj tus account number
• Koj tus xov tooj
• Koj tus ZIP code

Sau npe rau ib tug account hauv internet tam sim no

Tom qab tau txais koj cov nqi thawj zaug, them koj cov nyiaj deposit:

• Online (computer) nrog koj lub txhab cia nyiaj hauv tuam txhab tso nyiaj los yog daim credit card
• Los ntawm kev xa ntawv
• Nrog nyiaj ntsuab los yog mus kuaj hauv ib lub zos them

Koj deposit yuav accrue paj ntawm lub peb hlis coj mus muag tus nqi raws li luam tawm nyob rau hauv tsoom fwv teb chaws cia txheeb cais tso tawm, H-15.

Koj puas xav kis tau koj cov nyiaj deposit ntau lub hlis?

• Teem ib txoj kev npaj them nqi hauv online (computer).
• Hu rau peb qhov chaw Muab Kev Pab Ntawm 1-800-468-4743 los teem ib txoj kev npaj them nqi kho mob.

Kev Tsim Nyog Tau Txais Kev Pab

Tag nrho cov nqi coj mus muag yog tsim nyog rau hauv Lieu of Deposit program. Txwv tsis pub, koj yuav tsum:

• Ua ib tug tshiab PG&E cov neeg muas zaub uas muaj ib deposit nyiaj tsawg tshaj li los yog sib npaug zos rau $10,000
• Sau npe ua ntej tus nqi thib peb yog generated rau koj tus account.
• Tswj cov nyiaj them poob haujlwm thiab cov ntaub ntawv billing rau koj tus account rau 12 billing cycles.

Yuav ua li cas thiaj waive lub deposit ruaj ntseg deposit

1. Kos npe rau cov ntaub ntawv billing.
2. Teeb cov nyiaj them poob haujlwm uas them tuaj rau koj daim nqi txhua hli.
3. Khaws cov nqi kho mob thiab cov nyiaj them poob haujlwm rau 12 lub hlis uake.

Lub deposit yuav rov ua ntawv thov rau koj tus account yog hais tias:

• Cov nyiaj them poob haujlwm tsis them.
• Qhov nqi koj tshuav tsis them rau tas nrho.
• Koj tus account yog unenrolled los ntawm cov nyiaj them poob haujlwm los yog cov ntaub ntawv billing.

Yuav them cov nyiaj ruaj ntseg deposit siv ib cov nyiaj uas muaj tseeb

1. Muab ib cov nyiaj los ntawm koj lub tuam txhab tuav pov hwm (deposit)
2. Daim ntawv PG&E raws li tus neeg tau txais kev pab.
3. Ua Kom Tiav Daim Ntawv Kom Tiav (PDF)
4. Email luam daim ntawv thiab cov Nyiaj Tseeb nyiaj rau PG& E.
5. PG& E yuav qhia rau koj thaum twg tsab ntawv txais. Peb mam li nug koj xa cov ntaub ntawv thawj zaug rau:

Roj Pacific thiab hluav taws xob tuam txhab
ATTN: Rooj Desk
P. Box 8329
Stockton, CA 95208-0010.

Irrevocable tsab ntawv ntawm daim credit

Muaj koj lub tuamtxhab tuamtxhab ua kom tiav thiab qhia tias nws yuav siab lav tau tej nqi uas xa mus rau cov nyiaj tsis prejudice los yog lo lus nug.

Hu rau peb daim Credit Department rau daim ntawv.

Bill guarantee

Qhov no yuav tsum tau kos npe los ntawm ib guarantor uas assumes tag nrho cov nyiaj txiag lub luag hauj lwm rau lub specified guaranteed tus nqi nyob rau hauv cov kev tshwm sim cov neeg tsis them tus nqi kaw.

Tus guarantor yuav tsum yog ib tug tsim los pab coj mus muag nrog:

• 12 sib law liag lub hlis ntawm qhov kev pab cuam
• Tsis muaj ntau tshaj ob lig them
• Qhov nruab nrab hli billings sib npaug zos tsawg kawg yog 50 feem pua ntawm tus nqi yuav guaranteed.

Nug koj guarantor hu rau credit Department. Peb yuav tsum paub tseeb tias lawv ua raws li cov txheej txheem ua ntej peb xa lawv daim ntawv.

Yog PG& E tsis ntsib lub sij hawm teem tseg thaum hu rau peb qhov chaw, peb muab koj daim credit account $30. 

Cov nram qab no muaj tshwm sim thaum Guarantee 1 tsis thov:

• Thaum ib tug neeg muas zaub ua ib hnub teem tseg

• Thaum ib tug neeg pheej tsis tshua mus teb cov lus tam sim ntawd kom muaj xwm ceev

• Roj tsav teeb lub sij hawm thaum lub kaum hli ntuj 15 thiab lub ib hlis ntuj 15

• Qhov twg mus saib rau cov neeg muas zaub qhov chaw tsis muaj los yog cov neeg muas zaub tsis npaj rau cov kev pab cuam

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

• PG& E yuav soj ntsuam cov teeb meem uas tsis yog-xwm txheej ceev (xyuas meter) thiab sib txuas lus tau rau ib tug neeg muas zaub tsis pub dhau xya hnub ntawm ib tug neeg thov kev pab.
• Xyuas cov sij hawm teem tseg thaum lub kaum hli ntuj 15 thiab hlis ntuj nqeg 15 txhua xyoo yuav teem tsis pub dhau 10 hnub ua hauj lwm.
• Yog hais tias ib qho kev kuaj ntawd off-site meter yuav tsum tau txhaj, PG&E yuav muab cov ntsiab lus rau cov neeg muas zaub tsis pub dhau 30 hnub.
• Yog hais tias yuav tsum tau mus cuag tus neeg muas zaub qhov chaw, ces lub sij hawm teem tseg yog tsim nyog.

Tsis ua hauj lwm raws li qhov kev pab guarantee yuav ua rau ib daim credit $30 daim credit rau cov neeg muas zaub tus account.

• Ib daim credit rau cov neeg muas zaub tus account yuav tsuas siv yog PG&E pheej tsis mus teem ib lub sij hawm teem tseg.
• Yog lub sij hawm teem tseg tshaj tsib hnub ua hauj lwm, cov neeg muas zaub yuav tsum ceeb toom PG&E tau txais daim credit.
• Yog PG& E cov ntaub ntawv qhia tias tej teem yog ntawm tus neeg muas zaub thov, daim credit tsis thov. 
  

Cov nram qab no muaj tshwm sim thaum Guarantee 2 tsis thov:

• Tuam txhab-generated txiav txim

• Qhov twg mus saib tau tej teeb meem nyob ua ib ke

• Thaum twg tus neeg ntawd yuav tsum teb cov lus tam sim ntawd tam sim ntawd

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Qhov kev pab thaum muaj xwm ceev Guarantee no tsis tam sim no nyob rau hauv cov nyhuv.

PG& E yuav txiav txim siab rau ib yam nkaus thiab daws tau ib tsab ntawv tsis txaus siab. Peb yuav muab nws rau cov neeg muas zaub tsis pub dhau peb hnub ua hauj lwm. PG& E yuav sib txuas lus txog cov lus tsis txaus siab rau cov neeg muas zaub tsis pub dhau:

• 10 hnub ua hauj lwm
• 30 hnub ua hauj lwm thaum ib qho off-site meter yuav tsum tau los yog ib qho on-site audit yog thov

Tsis ua hauj lwm raws li qhov kev pab guarantee yuav ua rau ib daim credit $30 daim credit rau cov neeg muas zaub tus account. 

Cov nram qab no muaj tshwm sim thaum Guarantee 4 tsis thov:

• Tsuas muaj feem xyuam rau cov lus tsis txaus siab xa mus rau PG&E los ntawm cov neeg siv Affairs Branch (CAB) ntawm California Public Utilities Commission 

• Thaum uas daws teeb meem nrog rau lub sij hawm thaum lub sij hawm, uas yuav tshwm sim tshaj ntawd lub sij hawm guarantee (e.g., ib tug nqi kho kom tau reflected rau ib tug nqi yav tom ntej)

• Thaum cov neeg muas zaub thov ntxiv (xws li, rov nyeem ntawv lossis kuaj meters, teem cov sij hawm teem tseg) los daws cov lus tsis txaus siab

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Yog PG& E tsis ntsib lub hnub pom zoo rau cov kev pab tshiab meter installations thiab cov kev pab tig-ons, peb yuav muab daim credit koj tus account $50. 

Cov nram qab no muaj tshwm sim thaum Guarantee 5 tsis thov:

• Ntau yam (10 los yog ntau tshaj) roj thiab fais meter teev thiab muab kev pab tig-ons rau ib daim ntawv cog lus

• Meter installations qhov twg ib qhov kev pab tig-on twb tsis tau thov los ntawm cov neeg muas zaub

• Thaum mus saib tau qhov chaw zov me nyuam tsis yog muab los ntawm cov neeg muas zaub los yog cov neeg muas zaub cov khoom tsis npaj (piv txwv li, ua hauj lwm twb tsis tau soj ntsuam los ntawm lub nroog) rau lub meter installation

• Thaum ib tug neeg pheej tsis tshua mus ntsib lub sij hawm vim hais tias qhov yuav tsum tau teb tam sim ntawd

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

PG& E yuav teb cov neeg muas zaub hu xov tooj hluav taws xob interruptions tsis pub dhau plaub teev los ntawm:

• Restoring service; Lossis
• Qhia rau cov neeg muas zaub, raws li thov, thaum twg qhov kev pab restoration yuav tsum; Lossis
• Crediting koj tus account $30

Cov nram qab no muaj tshwm sim thaum Guarantee 6 tsis thov:

• Thaum mus saib tau qhov chaw nyob los yog cov neeg muas zaub tsis muaj

• Thaum cov neeg muas zaub xaiv tsis tau ceeb toom txog kev hloov hauv lub sij hawm restoration yuav tsum

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Yog PG& E tsis restore hluav taws xob tsis pub dhau 24 teev, peb yuav muab koj tus account $30 rau ib lub sij hawm 24-teev uas koj tsis tau muab kev pab. Qhov no tsis siv tau yog hais tias ua kom muaj qhov outage yog kiag li dhau peb tswj.

Cov nram qab no muaj tshwm sim thaum Guarantee 7 tsis thov:

• Kev pab cuam cuam tshuam kev thauj

• Thaum mus saib tau qhov chaw nyob los yog cov neeg muas zaub tsis muaj

• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Yog PG& E tsis yog ib qho commencing nqi rau ib tug neeg tshiab nyiaj tsis pub dhau 60 hnub ntawm qhov kev pab cuam, peb yuav muab koj daim credit koj tus account $30. 

Cov nram qab no muaj tshwm sim thaum Guarantee 8 tsis thov:

• Rov ua lag luam ua noj tom qab ib shutoff rau cov nyiaj uas tsis them
• Thaum mus saib tau qhov chaw nyob los yog cov neeg muas zaub tsis muaj nyob rau hnub uas thov
• Thaum cov neeg muas zaub tsis thov kev pab nyob rau hauv ib zam zam, tab sis tsuas tom qab nyob ib qhov chaw nyob tshiab, tsim ib tug nqi retroactive
• Cov ntaub ntawv xa ntawv los yog ib tug tsis ua hauj lwm tseeb rau ib sab ntawm Teb Chaws Asmeskas Postal Service kom xa tus nqi thawj zaug nyob rau hauv ib lub sij hawm manner. PG& E yuav tsum muaj ntaub ntawv uas ceeb toom tau xa mus rau ib lub sij hawm manner.
• Thaum cov neeg muas zaub muab cov lus qhia tsis tseeb thaum lub sij hawm thov kev pab cuam
  
• Tej kev tshwm sim loj yuav ua rau muaj kev cuam tshuam kev thauj tsheb thauj mus los yog sib txuas lus tsis pub dhau PG&E qhov chaw uas zoo heev. Piv txwv li:
  • Lub 1989 Loma Prieta av qeeg txhua
  • Lub Xyoo 1991 los lawm Oakland Hills Firestorm
  • Lub xyoo 2020 CZU Lightning complex hluav taws kub

PG& E yuav tsum muaj tsawg kawg yog peb hnub' daim ntawv ceeb toom txog ib tug los cuam tshuam kev cuam tshuam rau qhov kev pab cuam.

• Tsis ua hauj lwm raws li qhov kev pab guarantee yuav ua rau ib daim credit $30 daim credit rau cov neeg muas zaub tus account.
• Qhov guarantee yuav tsum tau ib tug neeg hu thiab PG&E kev tshawb nrhiav los txiav txim seb PG&E siab qhia cov neeg muas zaub 72 teev ua ntej lawm los cuam tshuam kev cuam tshuam yog tu
• Cov neeg muas zaub ceeb toom txog kev pab cuam interruptions 72 teev ua ntej tej zaum yuav muaj lawv cov kev pab cuam cuam tshuam rau ntau zaus rau hnub ntawd.

Cov nram qab no muaj tshwm sim thaum Guarantee 9 tsis thov:

• Yog hais tias qhov kev cuam tshuam cov kev cuam tshuam raug muab tso tseg vim lwm cov lus thiab cov kev kub ntxhov
• Cov neeg muas zaub khoom siv tsis muaj xov tooj, chaw nyob los yog hais tias tsis muaj kev mus saib tau rau cov neeg muas zaub qhov chaw
• Cov lus sib lees yuav tsis tsim los pab rau PG&E cov neeg muas zaub cov ntaub ntawv lawv
• Yog hais tias ib tug alert twb muab xa mus rau cov neeg muas zaub ntawm cov ntaub ntawv, tab sis cov neeg muas zaub tejyam uas qhia rau cov neeg xauj tsev
• Yog hais tias cov neeg pom zoo rau ib shutdown tsis muaj peb hnub' daim ntawv ceeb toom (PG& E yuav muab hnub thiab lub sij hawm ntawm tej kev sib tham)
• Teb Chaws Asmeskas Postal Service tejyam uas xa ib alert nyob rau hauv ib lub sij hawm manner, thiab PG&E muaj ntaub ntawv uas ceeb toom tau xa lub sij hawm (Sundays thiab hnub caiv yog tso cai rau lub hom phiaj ntawm Teb Chaws Asmeskas Postal Service xa alerts).
• Kev cuam tshuam kev thauj thaum muaj xwm ceev, xws li:
  • Khoom tsis ua hauj lwm
  • Ntxhov khoom tsis ua hauj lwm
  • Cov neeg mob uas tsis muaj voltage mob
  • Overload mob
  • Hazard tshem tawm ntawm PG&E chaw
  • Tej yam kev mob uas yuav muaj feem xyuam rau pej xeem/tus ua hauj lwm kev ruaj ntseg
  • Kub tuag hla caj npab/ncej
  • Car-pole accidents
  • Downed powerlines 
• Thaum muaj xwm ceev thiab/los yog cua daj cua daj

Tej cov neeg muas zaub yuav tsim nyog tau txais kev pab rau ib daim credit $100 daim credit kho yog PG&E terminates qhov kev pab cuam yuam kev. Cov scenarios tom qab scenarios yog tsim nyog rau Guarantee 10 — Service Termination hauv Error:

• Cov kev pab cuam interruptions vim muaj ib qho yuam kev hauv PG&E tus nqi los yog meter nyeem ntawv thaum ib tug neeg muas zaub tau tsim kev pab nrog PG& E los yog tau noj tag nrho cov kauj ruam tsim nyog los tsim kom muaj PG& E. 

• Cov kev pab cuam interruptions vim tsis them cov nqi zog uas tshwm sim tom qab 8.m., qhov twg ib tug neeg muas zaub ua txaus los yog ib tug neeg them nyiaj rau hnub dhau los.

Cov nram qab no muaj tshwm sim thaum Guarantee 10 tsis thov:

• Cov kev pab cuam interruptions kom paub tseeb tias cov neeg muas zaub kev ruaj ntseg

• Cov kev cuam tshuam vim muaj kev cuam tshuam cov txheej xwm

• Cov kev cuam tshuam uas kawg tsawg tshaj li ib teev

• Cov kev pab cuam cuam tshuam los kho los yog hloov PG&E roj thiab/los yog fais fab hluav taws xob

• Cov kev pab cuam interruptions los tshawb xyuas tseem switched roj thiab/los yog fais meters

• Cov kev pab cuam interruptions vim ib tug neeg muas zaub tsis PG&E mus saib tau PG&E chaw, xws li roj thiab/los yog fais meters

• Cov kev pab cuam interruptions uas tshwm sim tom qab 8.m rau tib hnub li them, thaum ib tug neeg muas zaub yuav raug ib qhov kev pab disconnect vim tsis yog cov nqi zog

• Cov kev pab cuam interruptions thaum PG&E twb tsis muaj ntaub ntawv ntawm ib tug neeg muas zaub ntawm qhov chaw nyob

Qhov kev pab guarantees tau txais ua ib feem ntawm pacific roj thiab hluav taws xob tuam txhab 1999 thiab xyoo 2003 tus nqi, uas tau pom zoo los ntawm California Public Utilities Commission (CPUC).

Payouts rau tsis ntsib ib qhov kev pab guarantee yog nyiaj los ntawm pacific roj thiab hluav taws xob tuam txhab shareholders.

Tsis yog, muaj ob peb exceptions heev.

• Peb lub kaw lus yog teem caij mus automatically qhia tej yam uas peb yeej tsis ntsib tej qhov kev pab xya guarantees thiab daim credit koj tus account.
• Saib cov nqe lus thiab tej yam kev mob uas cov kev pab guarantees kom paub meej ntxiv.

Cov neeg muas zaub vim ib daim credit yuav tsum pom daim credit rau lawv daim nqi li ob lub hlis.

Yog hais tias koj nyob nraum them ib daim credit guarantee daim credit, nws yuav tshwm sim raws li ib daim credit "kho" rau koj lub hlis tom ntej.

Hu rau peb qhov chaw Muab Kev Pab Ntawm 1-877-660-6789.