Start or stop PG&E service for your business

New or former PG&E customer

1. Go to Start Service.
2. Select "New to PG&E."
3. Enter your name and identification.
4. Enter your new service address. Then, pick a start date that falls within 60 days.
5. Select your electric rate plan.
6. Provide your contact information.
7. Review your information and submit your request.

If your new service requires a deposit, you may be able to have it waived. Follow the steps under In Lieu of Deposit.

Current PG&E customer adding another service address

1. Sign in to your online account.
   Sign in now
   
   Don't have an online account? Use the following information to create Your Account:
   Your account number and your phone number or the last four digits of your Taxpayer Identification number
   Sign up now
   or
   Sign in without an online account using your last name, service address ZIP code and the last four digits of your Taxpayer Identification number.
   Sign in as a visitor
   
   
2. Select Add Another Address.
3. Enter your new service address. Then, pick a start date that falls within 60 days.
4. Select your electric rate plan.
5. Provide your contact information.
6. Review your information and submit your request.

To stop service, you can either sign in to Your Account or sign in as a visitor.

1. After signing in, select "Stop Service" from the "Start or Stop Service" page.
2. Answer the question about gas appliances and select the date to stop your service.
3. Review your information, then submit your request.

Sign in now

or

Sign in without an online account using your last name, service address ZIP code and the last four digits of your Taxpayer Identification Number.

Sign in as a visitor

If you don't see an option to stop service, this usually means your gas and/or electric service is already in process of being stopped or has already been stopped. You can review the status of your services in Your Account. NOTE: This information is only available when you sign in with a username and password.

1. After signing in, select “EDIT PROFILE & ALERTS” from your dashboard.
2. Go to “Account Services” under the Profile section.
3. Scroll to “Gas and electric service information” to see the status of our services.

If you see a status of "PENDING_STOP" or "STOPPED," no further action is needed.

Are you moving within our service area? To transfer service, you can either sign in to Your Account or sign in as a visitor.

1. After signing in, select "Transfer Service" from the "Start or Stop Service" page.
2. Follow the steps for stopping service described in "Stopping gas and electric service" on this page.
3. Then, follow the steps for starting service described in "Starting gas and electric service" on this page.

Sign in now

or

Sign in without an online account using your last name, service address ZIP code and the last four digits of your Taxpayer Identification Number.

Sign in as a visitor

In the following cases, you’ll need to speak to a customer service representative to start service:

• You’re a first occupant in a brand new building and the builder has not yet started service on a business rate.
• You had previous credit issues with PG&E, including having your service turned off for non-payment.
• Your new location has solar already installed and you want to start service on a solar rate.
• You want to start electric service on other than our main small and medium business rates.
  
  NOTE: The business electric rates allowed for online requests are the SMB rates. Download details for each: Small Business Standard (A1) (PDF, 118 KB), Medium Business Standard (A10) (PDF, 142 KB) and Small Business – Low Daytime Usage (A6) (PDF, 168 KB).

If any of these situations apply, call us at 1-800-468-4743.