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Most small and medium business customers can start or stop their gas and electric service quickly and easily online. If you’re an existing customer moving within PG&E’s service area, you can stop service on your current location and start service on your new location in a single transaction.
In most cases, you can start or stop service on the same day you complete your request—or arrange for service up to 60 days in advance.
If your new service requires a deposit, you may be able to have it waived. Follow the steps under In Lieu of Deposit.
To stop service, you can either sign in to Your Account or sign in as a visitor.
or
Sign in without an online account using your last name, service address ZIP code and the last four digits of your Taxpayer Identification Number.
If you don't see an option to stop service, this usually means your gas and/or electric service is already in process of being stopped or has already been stopped. You can review the status of your services in Your Account. NOTE: This information is only available when you sign in with a username and password.
If you see a status of "PENDING_STOP" or "STOPPED," no further action is needed.
Are you moving within our service area? To transfer service, you can either sign in to Your Account or sign in as a visitor.
or
Sign in without an online account using your last name, service address ZIP code and the last four digits of your Taxpayer Identification Number.
In the following cases, you’ll need to speak to a customer service representative to start service:
If any of these situations apply, call us at 1-800-468-4743.