Urgent Alert

Vulnerable Customer Status

Support for those put at risk by disconnection

Program overview

If your health or safety would be at risk if your electric or gas service were disconnected, we’re here to help. You can receive support by self-certifying for Vulnerable Customer Status. This may include:


  • Additional Public Safety Power Shutoff (PSPS) notifications
  • Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications

How to apply

To apply, call 1-800-743-5000. Once you are enrolled, Vulnerable Customer Status remains on your account for 90 days. You can resubmit a program application to apply for a one-year extension beyond the 90 days.

Download the Vulnerable Customer Status application (PDF)

Related programs

Medical Baseline Program

If you rely on power for medical needs, you may be eligible to receive help through the Medical Baseline Program. The program includes:


  • An additional allotment of energy at the lowest price on your current rate.
  • Notifications by call, text and email before a PSPS. If you do not respond to these alerts, we will make more attempts to notify you hourly. Or, we will contact you in person until we reach you.

Find out if you're eligible for the Medical Baseline Program

Financial support

Utility bill assistance

We’re committed to providing solutions for those who may have fallen behind on their bills. The following support is available:


If you have fallen behind on your bills, the following support is available:

Financial assistance programs

The programs below may help you save money.


Additional resources

Contact us

For general questions, contact our Customer Service Center at 1-800-743-5000.

General outage resources

We’re here to support you before, during and after outages.

Medical Baseline Program

Help for residential customers who depend on power for certain medical needs.